By April Durrett, Global Head of Experience, Verizon Connect
AI is everywhere. It’s in the media. It’s pop culture. And now, executives are clamoring for it. Sales wants it, as does the C-suite.
I’m going to let you in on a little secret, though: AI is not a silver bullet.
The combination of dashboard cameras, vehicular sensors, computer vision, and AI can generate a driver profile that identifies areas for improvement. Having this context allows fleet managers not only to develop profiles for drivers but also to identify coaching opportunities based on specific events.
Video coaching is an excellent example of how disparate tools can come together to achieve synergy. Even with all of these tools working in tandem, a human must still engage with the data and the driver for everything to work.
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