February 5, 2019

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Editor's Analysis & Top Industry News

Challenges and Opportunities

We always look forward to publishing Dr. Jörg Löffler’s annual treatise on the state of the global fleet industry. CEO of Europe-based Fleet Logistics, Dr. Löffler offers his unique perspective on key issues concerning European and multi-national fleets. In his latest article, he adroitly lays out the current challenges and opportunities international fleets are facing.

We love the title of e-Driving’s new ebook: When the Telematics Honeymoon is Over. Download it for free.

Last Chance: Early bird pricing for NAFA I & E has been extended until Friday, February 8th. FLEXY Award nominations close Thursday, February 7th.

Janice Sutton
Editor in Chief

Thought Leadership

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

Disruptive Leadership — Master the principles of disruptive leadership

Fleet Asset Management – Best practices for work truck management

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales

Fleet Spectator A 360 view of the fleet industry

Globally Speaking — Perspectives on the multinational fleet

In the Public Interest — Successfully managing the government fleet

Managing the Reimbursed Fleet — Expert strategies to manage mobile employees

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques

Talent Management — Smart guidelines to help you manage the talent in your workplace


VIDEO: Merchants is Optimistic About the Future

In an industry that has at times been staid and static, Merchants Fleet Management has always prided itself on being flexible, nimble and innovative.


VIDEO: Vehicle Relocation

 Technology, Data and Vehicle Relocation

PARS has continued to invest heavily in technology – in particular, a proprietary mobile app that helps to improve pickups and deliveries, to reduce hold delays, and to provide better condition reports.

VIDEO: Fuel Cards Today

 Secure Cardless Transactions for Fuel Purchases

WEX is moving toward the future by testing secure, cardless fuel purchase transactions via their mobile app.

The Fleet Spot

Eric Shishko Appointed eDriving’s VP of Strategic Partnerships

eDriving has appointed Eric Shishko as Vice President of Strategic Partnerships.

“Eric has led the implementation of behavioral-based driver safety programs with a number of national and global commercial insurance companies, as well as the world’s largest commercial broker”, said Ed Dubens, CEO and Founder of eDriving.

“Considered one of the leading experts on behavioral-based commercial telematics programs, his expertise and passion will be invaluable to eDriving as we further strengthen our position as a leading provider of driver behavior-based telematics. I’m delighted to welcome him to the leadership team.”


Introducing Elle, the First Voice-Enabled Virtual Assistant for U.S. Fleet Drivers

LeasePlan USA today launched a ground-breaking new feature within its MyLeasePlan mobile app.

Elle is an intelligent virtual assistant that gives fleet drivers quick and easy access to critical vehicle – and fleet – related information in real-time.

This new virtual assistant is ‘what’s next’ in empowering drivers,” said Felipe Smolka, executive vice president of transformation, who leads on strategy and innovation at LeasePlan USA.


ACERTUS Promotes Two on Leadership Team

ACERTUS announced the promotion of two key executives on its leadership team:

Rich Pinnock has been promoted to Senior Vice President, Drive Away.
Alisha Buelt has been promoted to Vice President, Strategic Services.

Pinnock will lead ACERTUS’ Drive Away division in the US and Canada and Buelt will focus primarily on ACERTUS’ rapidly growing Title and Registration service line.


NAFA’s 2019 Institute & Expo Brings Future Insights with Keynote Presentations

NAFA’s all-new Institute & Expo (I&E), taking place April 15-17, will feature two dynamic presentations from Chris Riddell and Lukas Neckermann that will bring the future into focus for all attendees.

For a limited time, attendees can receive significant savings off registration costs with early-bird discount registration rates. In most cases, attendees can take $200 off regular prices through February 8, 2019!

Full details and registration for I&E can be found at www.nafainstitute.org.


Fleet Marketing

By Ed Pierce, Fleet Industry Marketer

Marketing success in many fields still revolves around many indirect success measures – share of voice, cost per impression, share of impressions, and in the digital age, number of followers, website traffic, website interactions, and so on.

Yet, B2B marketing must measure success in more direct terms – revolving around sales success.

During my fleet B2B marketing career, I’ve worked hard to plan and implement marketing programs tied to sales and executive teams. Many times, they use the terms demand gen and lead gen interchangeably, but there are significant differences that marketing leaders should understand.



Telematics and Safety

Telematics can deliver immediate benefits to your fleet, but those benefits won’t be sustained if there are gaps in your fleet safety program.

Does this sound familiar? Your organization adopted telematics and you saw an immediate drop in your drivers’ at-risk behavior, but now the honeymoon period is over you’re seeing the collision rate inch back upward. This is probably due to gaps in your fleet safety program.

Download eDriving’s free “When the Telematics Honeymoon is Over” ebook to learn how to identify, prioritize and address those gaps to give your organization the best chance of sustaining risk reductions over time.


Globally Speaking

WLTP and IFRS 16 were key fleet issues of 2018, says Dr. Jörg Löffler, Fleet Logistics CEO

WLTP (Worldwide Harmonized Light Vehicles Test Procedure) and IFRS 16 (International Financial Reporting Standards) were two of the biggest fleet issues of 2018 and this year fleet mobility and powertrain policy will be near the top of a list of fleet managers’ concerns. So says Dr. Jörg Löffler, Chief Executive Officer at Europe-based fleet management specialist, Fleet Logistics.

In a wide-reaching review of the state of the international fleet arena, Dr. Löffler said that one of the biggest issues in recent months had been the introduction of the new WLTP regime.


Fleet Trends & Issues

How Often Should I Start My Car and Let it Idle in Cold Weather? Answer: Don’t.

Detroit Free Press

With frigid temperatures sweeping the country, many car owners are asking: How often should I start my car to warm it up?

Turns out, the answer doesn’t lie in frequency, says Mike Calkins, manager of technical services at AAA. If a driver were to start their engine in extremely cold weather, Calkins says they would need to get it up to full operating temperature, which is best accomplished through driving the car around.

Read the article at Detroit Free Press.

Uber’s Latest App Update Is Pairing up With Regional Public Transit

The Drive

In Denver, Uber is now trying to integrate its ride-hailing service with public transit by showing multiple trip options on its app.

Through a partnership with Denver’s Regional Transportation District (RTD), the Uber app can now show users how to get to their destinations on public transit. A “Transit” option now appears on the app, showing things like real-time departure and arrival times, and walking directions to nearby stations and said users will soon be able to buy digital RTD tickets through its app.

Read the article at The Drive.

Will Autonomous Vehicles ‘Cruise’ to Avoid Parking Fees?

Digital Trends

In a new study, transportation planner Professor Adam Millard-Ball of the University of California, Santa Cruz has been researching the way that autonomous vehicles would respond to parking situations.

He points out that autonomous vehicles don’t have the same incentive to park as do manually controlled vehicles and could cause gridlock.

When a driver arrives at their destination, they necessarily have to park their car. But an autonomous vehicle can keep cruising around once its passenger has disembarked, and it may be incentivized to do so by parking costs.

Read the article at Digital Trends.

The ROI of Safety: What to Consider When Analyzing the Economic Benefits of Safety


Safety professionals whose employers are reluctant to invest in occupational safety may face an additional challenge when building their case: multifaceted math.

Although calculating a return on investment in safety lacks a universal formula, many experts agree that the exercise is worth the effort to support an investment that yields positive results.

“When improving safety for the merit of just having a safer workplace is not enough, it’s often a very powerful argument with leadership to help explain the cost of safety by showing the economic benefits of safety,” said Ken Kolosh, manager of statistics at the National Safety Council.

Read the article at Safety+Health.

Another Brexit Fallout

The New York Times

Nissan has cancelled plans to build its new X-Trail sport utility vehicle in Britain and will produce it solely in Japan.

Declining sales of diesel vehicles and the uncertainty over Britain’s departure from the European Union has made it harder to plan for the future.

“Nissan has increased its investments in new powertrains and technology for its future European vehicles,” Nissan’s Europe chairman, Gianluca de Ficchy, said in a letter to workers at the Sunderland plant. “Therefore, the company has decided to optimize its investments in Europe by consolidating X-Trail production in Kyushu.

Read the article at The New York Times.


EVs in the Cold


The next time a polar vortex rips through the U.S., electric vehicle owners should be prepared to be frustrated if they don’t take special care of their battery-powered rides.

Cold conditions are a drain on battery range, no matter the car brand. But other predicaments are particular to Tesla.

Tesla made a door design decision that is coming back to bite some buyers. The Model 3’s handles are flush with the exterior of the car and require customers to push on one side, then pull on the other to open them. Ice is making that maneuver difficult for drivers who’ve posted pictures online of their frozen handles.

Read the article at Fortune.


Autonomous Vehicles

Harvard Business Review

Highly automated vehicles (HAVs) – vehicles that drive themselves some or all of the time – should help reduce the number of road crashes by shifting responsibility for driving from humans to machines.

The systems underlying HAVs, namely sensors, radar, and communication devices, are costly compared to older (less safe) vehicles. The inability to purchase HAVs outright may be circumvented by offering these vehicles for-hire.

It has been estimated that using a robotaxi will cost consumers nearly three times more – on a per mile basis – than owning an older vehicle.

Read the article at Harvard Business Review.

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 79 years. Wheels helps you build tomorrow’s fleet today.

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