Just as bad behavior tends to spread, so too does good behavior. Kindness, it turns out, is contagious.
Research by Stanford psychologist Jamil Zaki, documents what he calls “positive conformity.” “Participants who believed others were more generous became more generous themselves.” This suggests that “kindness is contagious, and that it can cascade across people, taking on new forms along the way.”
The way to unleash kindness in your organization is to treat it like a contagion, and to create the conditions under which everybody catches it.
Read the article at Harvard Business Review.