Owners see dependability of their three-year-old vehicles improving in 2020, according to the J.D. Power 2020 U.S. Vehicle Dependability Study (VDS) with overall vehicle dependability improving 1.5% from 2019.
The study, now in its 31 year, measures the number of problems per 100 vehicles (PP100) experienced during the past 12 months by original owners of their three-year-old vehicles. The Lexus ES is the highest-ranked model with a score of 52 PP100.
The 2020 U.S. Vehicle Dependability Study is based on responses from 36,555 original owners of 2017 model-year vehicles after three years of ownership. The study was fielded from July through November 2019.
Read the press release at J.D. Power.