So there you are, sitting at a stoplight when a texting driver smashes into your rear bumper. You call your insurance company, file a claim, argue over the value of your totaled car, and try to convince them your daily neck pain is real. Then the claim gets denied.
A report found that insurance companies used the same tactic in 42% of denied claims. They reviewed victims’ own social media posts to reduce payouts or deny claims entirely.
For example, you explain that you can’t leave the house, then post a story from a neighborhood walk. Scanning your socials is far from their only strategy. Insurers also use AI to devalue or deny automotive claims.
