Dodge is the first domestic brand to rank first in the 34-year-history of the the 2020 J.D. Power Initial Quality Survey.
Kia, tied with a score of 136 problems per 100, has been the highest-ranked mainstream brand for six consecutive years. Genesis, which was the top-ranked brand overall in 2019 fell to third this time – but remained the top-ranked luxury brand. Tesla lands last, confirming EV maker’s ongoing quality headaches.
The real issue with current models is with technologies that, Dave Sargent, Power’s vice president of automotive quality explained in a statement, “are difficult to use, hard to understand or don’t work the way owners want.” The 2020 study found infotainment systems alone were responsible for a quarter of owner complaints, especially when it came to things like voice recognition, touchscreen operation and Bluetooth connectivity;
Read the article at The Detroit Bureau.