When J.D. Power quantified EV owner satisfaction with the public charging experience at Level 2 and DC fast chargers, it found owners unhappy about “finding the charging infrastructure inadequate and plagued with non-functioning stations.”
More homes have been fitted with Level 2 permanently mounted charging stations and more BEV and PHEV buyers own Level 2 portable stations. Despite the increased convenience, the study found owners less satisfied overall with the charging experience, the overall happiness with permanent home stations dropping from a score of 752 to 740 out of 1,000. Respondents cited cost as part of the problem, public utility kWh rates climbing with the prices of everything else. Another problem comes from charging speeds that apparently haven’t fulfilled expectations.
