Last month, we had some cautious indicators that the US was gaining on COVID-19, but now it appears that we are a long way from containing the spread of this frightful virus. So, we adapt as best we can, and we learn how to cope with the “new normal.”
Fleet marketing guru Ed Pierce talks about how the customer journey map needs a serious makeover in the B2C world, and e-Driving founder and CEO Ed Dubens guides us on vital precautions fleets need to take to protect their drivers. Verizon offers an important webinar to discuss the role technology can play to help fleets prevent the spread of the virus and keep fleets afloat during the emergency. And, a sign of the times, AFLA, NAFA and NETS have all announced virtual conferences this fall.
We thank fleet industry pioneer Chuck Parker, founder of Automotive Information Network, for giving us his thoughts – via a Zoom interview — on the evolution of our industry. Chuck holds a special place in our hearts – Ted Roberts and I acquired Fleet Management Weekly from AIN over six happy years ago!
Drive Safety and Stay Well!
Janice Sutton
Editor in Chief
