June 18 – 19, Ritz Carlton, Marina del Rey, California
Customer Experience is now the #1 business differentiator and companies are transforming their businesses through CX Management as they anticipate massive changes in the industry due to emerging technology and new entrants that are redefining how consumers shop, buy, own, use, and drive. The Automotive CX Summit addresses both the technology required to digitize and automate CX business processes and the strategies required to leverage data, customer insights, and cultural change.
Featured Presentations include:
When the Car Becomes the Card
Payment cards are giving way to mobile payment apps, improving the customer experience. In the car, the process of finding and paying for fuel, food, parking and much more can be linked to navigation and payment apps, resulting in a single, easy experience for the end user. In addition, mobile payment apps also offer added security, given provisioning methods, tokenized card numbers and the elimination of the physical card swipe.
This panel of experts from Honda Innovations, WEX, and Enterprise Fleet Management will discuss how these apps are moving beyond the phone to the vehicle’s dash, an evolution that will further streamline the payment process. They will also consider the improved efficiency the connected car world promises and will provide their answers to the key question: How will vehicles and payments get along?
Bernie Kavanagh, SVP & GM Large Fleets – WEX
Jeff Schuchardt, VP IT, Fleet Management – Enterprise
John Moon, Managing Director, Strategic Partnerships – Honda Innovations
Quaseer Mujawar, Senior Product Manager – Amazon
Click here to learn more about the Automotive CX Summit