Recently, a woman rented an EV from Hertz but was sent out the door with no education on how to effectively use it. Things couldn’t have gone much worse for her.
She eventually had a low battery and stopped at a charging station but had no idea how to activate the charger. She then sat there for an hour and a half waiting for help with the accessory system on. This depleted the vehicle’s 12-volt battery, so once she got that all figured out, the vehicle couldn’t be charged. By the time AAA arrived, they couldn’t help her activate the system and didn’t know what was wrong. AAA also didn’t know how to jump an EV.
