Wheels, Inc., was named the winner of a Bronze Stevie® Award in the 12th annual Stevie Awards for Sales & Customer Service.
Wheels’ Integration Services team was honored in the Customer Service Department of the Year category for its client-centric approach to managing Custom Process Requests. The team strengthened its process for implementing customized requests received by clients during onboarding. This resulted in the creation of a strategic framework that supports clients’ business objectives and sets the stage for long-term success.
Integration Services focused on two areas of improvement: organizational alignment and data quality. The team shifted resources and centralized ownership of the cross-functional process in order to improve coordination, consistency and alignment throughout the organization. Incorporating sophisticated data maintenance practices and new reporting workflows enabled the team to ensure data accuracy, and better track key metrics in order to drive continuous improvement.
The team is now able to provide a higher level of management and oversight that balances company resources with client goals and objectives. As a result the team consistently receives high client survey scores and has earned a 100% client referral rate.
This is the second consecutive year that the Integration Services team has earned a Stevie for customer service. “Wheels is committed to providing exceptional customer service that supports our clients’ success. To demonstrate our commitment, Integration Services continuously evaluates its own processes and makes improvements in order to deliver an exceptional client experience,” said Kurt Paquin, Senior Director, Solution Services. “We’re pleased the judges recognized the efforts our team has put in to perfecting our process.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Final judging was performed by a select committee of more than 190 executives from businesses worldwide.