June 9, 2014
Editor's Analysis & Top Industry News

Sutton_Janice A Defining Customer Experience

We’ve been hear­ing a lot lately about ‘Cus­tomer Expe­ri­ence’ and were intrigued when John Nor­ris, pres­i­dent of Amer­i­Fleet Trans­porta­tion, invited us to their Alpharetta, GA head­quar­ters to learn how the company’s approach has rede­fined the way it does busi­ness. Mike Sheldrick’s arti­cle in Fleet Trans­porta­tion will give you an idea of how greatly the ‘Cus­tomer Expe­ri­ence’ focus has per­me­ated AmeriFleet’s culture.

This issue of Fleet Man­age­ment Weekly has a num­ber of arti­cles deal­ing with fleet safety solu­tions. We have enor­mous respect for the work the Net­work of Employ­ers for Traf­fic Safety (NETS) is doing. They have just released a Com­pre­hen­sive Guide to Road Safety avail­able for down­load at no cost by fleets who wish to put in place a road safety pro­gram for their oper­a­tions. Avail­able now on the NETS web­site, it’s an excel­lent tool. You can read more about the Guide in The Fleet Spot.

Drive Safety,

Jan­ice Sut­ton
Exec­u­tive Editor

NAFA IFA 2014 logo NAFA Moves 2014 International Fleet Academy to November 5–7

NAFA Fleet Man­age­ment Asso­ci­a­tion has announced a change in dates for their 2014 Inter­na­tional Fleet Acad­emy (IFA). Orig­i­nally sched­uled for July 14–16 at Rosen Shin­gle Creek in Orlando, Florida, NAFA’s IFA will now take place Novem­ber 5–7, 2014 at the same hotel.

In announc­ing the change in dates, NAFA’s Chief Exec­u­tive Offi­cer Phillip E. Russo, CAE, noted that a large event in Orlando is caus­ing sold-out sit­u­a­tions at NAFA’s hotel as well as sur­round­ing facilities.



VIDEO: Successful Safety, Successful Data

It’s all about get­ting the right data — and the right infor­ma­tion — out to man­agers in a way that can pos­i­tively impact safety issues and concerns.

VIDEO: A Wide Array of Services
  The Right Cloud Services for Fleet

When it comes to cloud serives for Fleet, Mer­cury is dif­fer­ent — from host­ing ser­vices to data secu­rity, and more.

Click here to watch video
VIDEO: Safe and Connected
  The Right Connections

Sam­baSafety has a 50-state net­work con­nected to every DMV in the U.S. and every Cana­dian province — which is a big plus for fleet managers.

Click here to read more

The Fleet Spot

NETS logo Comprehensive Guide to Road Safety Launched

The Net­work of Employ­ers for Traf­fic Safety (NETS) has launched their Com­pre­hen­sive Guide to Road Safety (Guide) for employ­ers with large or small fleets and new, devel­op­ing or advanced road safety programs

“The Guide pro­vides an excel­lent start­ing point for com­pa­nies and orga­ni­za­tions of all sizes with all types of fleets want­ing to put in place a road safety pro­gram for their oper­a­tions,” said Mike Wat­son, Global Road Safety Man­ager at Shell Inter­na­tional Petro­leum Com­pany and mem­ber of NETS’ Board of Directors.

“The Guide also serves as a tool for fleet safety man­agers to com­pare their exist­ing pro­grams to those of lead­ing employ­ers in road safety.”

READ MORE and down­load the Guide free of charge.

NAFA 2015 I&E NAFA Issues Call For Presentations for 2015 Institute & Expo

The num­bers are in and NAFA’s 2014 Insti­tute & Expo (I&E) was a huge suc­cess, with nearly 700 fleet man­agers choos­ing it as the “must attend” fleet event of the year. Held April 8–11 in Min­neapo­lis, MN, the I&E had nearly 3,000 peo­ple in atten­dance. But just as fleet keeps mov­ing for­ward, so does NAFA, which is already look­ing towards next year’s con­fer­ence in Orlando, FL. The Asso­ci­a­tion is accept­ing pre­sen­ta­tions for edu­ca­tional ses­sions at the 2015 I&E until June 16.

Each year, NAFA reaches out to the fleet man­age­ment com­mu­nity to iden­tify the most vital top­ics and issues fac­ing fleet pro­fes­sion­als today to use as the base for the conference’s edu­ca­tional ses­sions. All NAFA Mem­bers and Affil­i­ates are encour­aged to rec­om­mend ideas for top­ics or sug­gest speak­ers and pan­elists for consideration.


alternative_fuel22 Ann Arbor Clean Cities Webinar: Propane 101

June 25, 2014
2:00 — 3:00pm EDT

Join the sec­ond in a series of four Ann Arbor Clean Cities webi­nars focus­ing on alter­na­tive fuels for fleets. Clean Energy Coali­tion and sub­ject mat­ter experts will dis­cuss the ben­e­fits of liq­ue­fied petro­leum gas (propane) for fleet man­agers. Speak­ers will cover the ben­e­fits of LPG vs. con­ven­tional auto­mo­tive fuels, safety, infra­struc­ture and dis­tri­b­u­tion, fol­lowed by a Q&A session.

Speak­ers include rep­re­sen­ta­tives from: 

  • Clean Energy Coali­tion (Ann Arbor Clean Cities)
  • ROUSH Clean­Tech
  • ICOM
  • Ameri­Gas

Reg­is­ter now!

Fleet Driver Behavior  
Interview with Corey Catten

“What are you doing, Dave?”

When we talked with Corey Cat­ten, Chief Tech­nol­ogy Offi­cer at inthinc Tech­nol­ogy Solu­tions, among other ser­vices the com­pany offers we were intrigued by the company’s in-cab, real-time ver­bal men­tor­ing. Cit­ing a fleet with thou­sands of dri­vers, Cat­ten says they saw a 95 per­cent reduc­tion in speed­ing and almost erased all speed­ing in the fleet by the third week of use. While inthinc tested beep­ing when the dri­ver made a dan­ger­ous or inef­fi­cient move, he says, “There is some­thing more human and com­pelling about a voice in chang­ing dri­ver behavior.”


Fleet Transportation  

By Mike Sheldrick, Senior Editor

Amer­i­Fleet Trans­porta­tion pres­i­dent John Nor­ris says, “Cus­tomer expe­ri­ence, in its essence, is the feel­ing a client has through every inter­ac­tion with your orga­ni­za­tion, through­out their ‘jour­ney’ with you. In some busi­nesses that jour­ney may be sim­ply a one-off trans­ac­tion. In our case, the jour­ney is over many, many, many years.

“We build cus­tomer expe­ri­ence, not just through the cus­tomer ser­vice reps that are a com­po­nent of cus­tomer expe­ri­ence, not just through the billing depart­ment, not just through the order entry folks, but at every touch point through­out the journey.”

We vis­ited AmeriFleet’s newly-opened Cus­tomer Expe­ri­ence Cen­ter this spring and talked with many of the folks who are respon­si­ble for build­ing and deliv­er­ing that cus­tomer expe­ri­ence; we were excited to hear how they do it.


Fleet Acquisitions  

Toronto-based equip­ment finance com­pany Ele­ment Finan­cial Cor­po­ra­tion has entered into a defin­i­tive agree­ment to acquire the assets and oper­a­tions of PHH Arval for approx­i­mately $1.4 billion.

“This trans­for­ma­tive acqui­si­tion achieves all of the strate­gic and finan­cial objec­tives that we estab­lished when we set out to expand our domes­tic fleet man­age­ment busi­ness into the U.S. mar­ket,” said Steven K. Hud­son, Element’s Chair­man and Chief Exec­u­tive Offi­cer. “It pro­vides us with a fully inte­grated North Amer­i­can fleet man­age­ment offer­ing that com­ple­ments our other three busi­ness ver­ti­cals at the same time that it is accre­tive to our share­hold­ers and imme­di­ately improves our cap­i­tal effi­ciency,” added Mr. Hudson.


Fleet Trends & Issues

pitcher_mike_100w_4_20_2009-10_18_am.jpgLeasePlan Recognized as Leading Outsourcing Provider

Prov­ing yet again to be a true global fleet man­age­ment provider, Lease­Plan USA was hon­ored for the third con­sec­u­tive year as a Global Out­sourc­ing 100 com­pany by the Inter­na­tional Asso­ci­a­tion of Out­sourc­ing Pro­fes­sion­als (IAOP).

This pres­ti­gious list includes com­pa­nies from around the world that pro­vide the full spec­trum of out­sourc­ing services.

“It is a true achieve­ment to be rec­og­nized as a Global Out­sourc­ing 100 com­pany for the third con­sec­u­tive year. With our global foot­print in 32 coun­tries, we are able to uti­lize our global exper­tise, con­sult­ing and our unique and inno­v­a­tive tools to help clients run a suc­cess­ful global busi­ness and fleet, said Michael A. Pitcher, pres­i­dent and CEO of Lease­Plan USA.


ariARI a Finalist in Two Categories for the 2014 American Business Awards

ARI, lead­ing global fleet ser­vices provider is among the final­ists in two dif­fer­ent cat­e­gories for the 2014 Amer­i­can Busi­ness Awards – Video: Cor­po­rate Overview and Cor­po­rate Social Respon­si­bil­ity Pro­gram of the Year – and will ulti­mately receive a Gold, Sil­ver, or Bronze Ste­vie Award in each area.

More than 3,300 nom­i­na­tions from orga­ni­za­tions of all sizes and in vir­tu­ally every indus­try were sub­mit­ted this year for con­sid­er­a­tion in a wide range of categories.

READ MORE to find out more about the awards.

drive-revenue-gps-trackingGPS Fleet Tracking Solutions Increase Revenue

Did you know that GPS fleet track­ing can help your busi­ness gen­er­ate more rev­enue? Not only does this tech­nol­ogy help increase the effi­ciency of your fleet, it also helps you make money too. Increase employee pro­duc­tiv­ity, main­tain fleet health, and serve more cus­tomers with the help of and advanced GPS fleet track­ing solu­tion, like GPS Insight.

Read More

ge-logo-fleetGE Capital Receives Two CIO 100 Awards

GE Cap­i­tal received two notable CIO 100 awards for its inno­v­a­tive IT projects—one using big data and ana­lyt­ics to improve com­mer­cial fleet man­age­ment and the other intro­duc­ing new tech­nolo­gies to drive con­sumer adop­tion of mobile payments.

GE Capital’s Fleet Ser­vices’ Fleet Optimizer—a soft­ware appli­ca­tion that com­bines pre­dic­tive ana­lyt­ics, geospa­tial visu­al­iza­tion and an enhanced user experience—helps opti­mize spend­ing and uti­liza­tion for vehi­cle fleets.

READ MORE to learn more about the appli­ca­tions and awards.

General Motors' Recall Crisis  

Mary Barra didn’t mince words with her take on a sting­ing inter­nal assess­ment of what went wrong in the igni­tion switch recall scan­dal blamed for at least 13 deaths and nearly 50 accidents.

Barra  called the 315– page report by Anton Valukas, a for­mer U.S. attor­ney, “extremely thor­ough, bru­tally tough and deeply trou­bling.” It details “a his­tory of fail­ures” in which “nobody took respon­si­bil­ity” and there was “no demon­strated sense of urgency” in a saga “rid­dled with failures.”

With doc­u­mented cor­rob­o­ra­tion of insid­ers, Barra included, it con­firms in stark terms the dark under­side of GM’s cul­ture, prov­ing some of the worst, most car­i­ca­tured aspects of old GM exist still in the new one.


Studies & Reports  
Larry Dominique, President, ALG

Brand per­cep­tion now plays a vital role in new vehi­cle sales growth and used vehi­cle value reten­tion. Honda and Mercedes-Benz deliver the high­est qual­ity vehi­cles, accord­ing to ALG’s Brand Per­cep­tion of Qual­ity (BPQ) study. Honda had the high­est Main­stream brand rat­ings, fol­lowed by Toy­ota and Volk­swa­gen. Mercedes-Benz led Pre­mium brands, fol­lowed by Lexus and BMW. Euro­pean automak­ers took six of the top seven Main­stream brands.


Fleet Technology Solutions  

Tel­o­gis notched its sec­ond OEM win in recent months when it announced an exclu­sive rela­tion­ship to power Hino Insight 2.O a com­pre­hen­sive web-based telem­at­ics solu­tion aimed specif­i­cally for the needs of the medium-based com­mer­cial truck mar­ket. Ear­lier this year Tel­o­gis announced an agree­ment to pro­vide telem­at­ics solu­tions to GM fleet cus­tomers select­ing GM’s OnStar. Prior to that, Tel­o­gis had forged truck-based rela­tion­ships with Ford and Volvo.


Fleet Management Resources 
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
Customizing global fleet management to achieve your goals.
Driven fleet professionals. Driving results.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
GPS Insight
GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.