Bannockburn, Ill., April 20, 2021 – Today Donlen announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.
Donlen is a fleet management leader that develops innovative solutions for customers in various industries across the U.S. and Canada employing a proactive, hands-on approach to customer service.
Based on years of feedback from customers, Donlen uses a company-wide customer service methodology called AREPA which stands for availability, responsiveness, expertise, proactivity and accuracy. The AREPA process represents the key attributes necessary to provide best-in-class customer service to the various fleets Donlen manages. Donlen’s goal is to empower customers to focus on their core business capabilities while at the same time driving continuous improvement in their fleet’s operational and financial performance.
Date: Wednesday, April 28, 2021 — Time: 12:00 – 1:00 PM EDT
EV fleet adoption has occurred at different rates across the globe due to varying levels of legislative pressure, financial considerations, and corporate focus. Europe and Australia/New Zealand are currently ahead of North America and can offer some lessons and insights into what makes a successful EV program and how to best prepare for an EV future.
This supplier webinar is presented by Element Fleet Management.
Independent Swedish electric performance car manufacturer, Polestar, has signed a three-year deal with automotive technology provider, Ebbon-Dacs, to directly deploy its market-leading Leaselink e-procurement platform to process new car orders in two markets.
The arrangement will see a launch in the UK with a major international leasing company, which has now gone live, with a similar pilot scheme running in the Netherlands. The solution will then be rolled out to lease companies in both countries who are users of the Leaselink platform. Under the arrangement, lease companies will use a new innovative, order in/order out module within Leaselink to send orders directly to Polestar for fulfillment.
Polestar, which was founded by Volvo Cars and Geely Holding in 2017 and is headquartered in Gothenburg, Sweden, has a current model range of two cars, the electric performance hybrid, Polestar 1, and the high performance all-electric fastback, Polestar 2.
Wheels Inc., has successfully completed a SOC 2 Type 2 examination, conducted by leading attestation and compliance auditing firm Schellman & Company, LLC.
System and Organization Controls (SOC) is a globally recognized audit of information systems designed by the American Institute of CPAs (AICPA). To be deemed compliant, organizations must follow strict adherence to best practice security policies and procedures.
The SOC 2 Type 2 designation refers to the completion of randomized testing of client-facing systems to verify security procedures and controls are followed. Wheels’ examination affirmed it has implemented sufficient safeguards to protect clients’ information.
By Ed Smith, President, Agile Fleet
I have never been more confident than right now that vehicle-sharing is your best bet for running a cost-effective and safety-conscious fleet operation.
I get it – this runs counter to much of the present narrative being offered, but to be blunt about it, there are aspects of the present narrative I feel are incorrect. Here’s why.
Since the pandemic hit us one year ago, fleets are being tasked to save money more than ever. The good news is it might not be as hard as you think. You may need to overcome misconceptions and understand where the dollars are to be saved.
Organizations face mandatory cost reductions, and even rounds of layoffs to meet the economic challenges of the moment. The workload, however, has not changed and may have increased. That’s why running a safe, shared vehicle fleet makes sense.
By Ed Pierce, Contributing Editor
Listening to Fleet Street President Steve Bender speak about his company’s passion for remarketing innovation in an industry with tried-and-true solutions seems to be unorthodox at first.
But his abiding respect for the industry and the lessons he learned from his predecessor, industry stalwart Kevin McGrath, balance his passion for lateral thinking with traditional remarketing tradition.
“Fleet Street has been doing corporate fleet vehicle remarketing for 30 plus years, and I had the opportunity to help design many of our original systems,” says Steve. “Having an IT background, I am hands-on and believe in taking a creative approach to problem-solving that emphasizes ideas that are not immediately obvious.”
His emphasis on lateral thinking allows Fleet Street to generate ideas that may not be obtainable using just traditional logic. In other words, the company looks to avoid familiar patterns and seek new, unexpected ones.
By Mike Sheldrick
Ford Motor Company has joined the ranks of automakers touting hands-free driving, with its announcement of “BlueCruise,” available later this year on the F-150.
Few are hiding their lights under a bushel these days and certainly not Ford, which said the system was released after a 500,000-mile testing program followed by the “mother of all road trips” to prove its mettle. Its hands-free mode is only possible on roughly 100,000 miles of allowed roadways.
Ford says its BlueCruise is similar to Tesla’s Autopilot, and GM’s Supercruise, but better. Autopilot requires a driver to keep his or her hands on the wheel, although this is often defeated by reckless show-offs — mostly recently in the Woodlands, TX, a tony suburb north of Houston, where two people died last week in a fiery Tesla crash.
As for GM, which also allows hands-free driving only on certain roads, Ford says that its system of driver notification of when to take control of the wheel is superior.