November 12, 2019

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Editor’s Analysis & Top Industry News

Disruption, Reciprocation, and Fleets in the Fast Lane

How can you avoid panic in the face of prospective disruption? John Wysseier, CEO and president of The CEI Group, Inc., in The Fear of Disruption Can Be Worse than Disruption Itself, answers that question, and more.

A perfect example of disruption in the fleet industry is the rising interest in shared car fleets. Becca Rabinowitz, Director, Strategic Business Lines at SpotHero, a parking technology company, writes an engaging, comprehensive piece about the core logistical challenges of managing these vehicles.

Reciprocation Drives Positive Results, writes Laura Jozwiak, Senior Vice President of Sales and Client Relations at Wheels, in her latest Customer Driven column. Laura speaks of social cues and the rule of reciprocation: if someone gives us something, we feel compelled to give something back.

Lastly, enjoy the issue, and don’t miss this article from Quartz if you want to know what fleets are currently thinking about electric vehicles.

Janice Sutton
Editor in Chief

VIDEO: Subrogation Efforts: A Key Component of Cost Reduction

CEI has a team of 40 subrogation experts who handle claims from the day they’re called in until collection is secured – and that makes a huge difference for customers when it comes to returned funds.

VIDEO: Global Telematics

 A Global Telematics Company with a Focus on Safety

With a presence in 120 countries around the world, MiX Telematics has a global footprint and a focus on improving fleet safety.

VIDEO: Results+

 2019 Wheels Results+ Fleet Performance Summit Recap

Wheels, Inc., hosted its 2019 Results+ Fleet Performance Summit from October 24 to 25 in Chicago. The 7th annual event gathered more than 180 fleet professionals to showcase fleet management success stories, network and share best practices with peers.

The Fleet Spot

Wheels Hosts 7th Annual Results+ Fleet Performance Summit

Wheels News

Wheels, Inc. hosted its 2019 Results+ Fleet Performance Summit from October 24 to 25 in Chicago.

The 7th annual event gathered more than 180 fleet professionals to showcase fleet management success stories, network and share best practices with peers.

“This event is the perfect opportunity to celebrate our clients and share how their fleets generate real results for their businesses,” said Suresh Rajapakse, vice president of account management at Wheels. “It’s rewarding to see our clients pick up new strategies and insights from each other.”

“We’re thrilled to see the Summit grow every year,” said Laura Jozwiak, senior vice president of sales and client relations at Wheels. “Today, fleets have unique challenges as the industry is in a stage of constant change with evolving mobility solutions, regulatory factors and safety concerns. Coming together to share ideas, tools and results is beneficial to us all.”

Read more at Wheels News.

Wrench Announces $20M Series C Funding Round

Wrench, the mobile vehicle maintenance and repair solution that brings dealer-quality service directly to consumers and fleet customers across the U.S., just announced a $20 million Series C funding round.

The funding will accelerate Wrench’s growth, allowing the company to further spread its service-area footprint to untapped markets.

“Busy consumers need a simple scheduling and vehicle diagnosis system to deliver repair and maintenance services without the hassle of the waiting room,” said Ed Petersen, CEO of Wrench. “With full-time, trusted mechanics and world-class operations supporting both vehicle owners and the staff that serves them.


ARI Certified as a Women’s Business Enterprise

ARI News

ARI announced the company has received national certification as a Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC).

ARI is the first and only full-service, global fleet management provider to be certified as a Women’s Business Enterprise by WBENC. ARI is a subsidiary of Holman Enterprises, which was also certified as a Women’s Business Enterprise earlier this year.

Following in the footsteps of her grandfather Steward C. Holman and father Joseph, who currently serves as Holman Enterprises’ Chairman Emeritus, Mindy Holman joined the family-owned organization in 1986. Today, Mindy leads Holman Enterprises as Chairman of the Board.

Read more from ARI.

How PepsiCo is Creating a Global Telematics Program

By Mark Boada, Executive Editor

North American fleets that have adopted telematics know both the benefits and challenges of putting them into place.

While the technology has been proven to help increase fuel economy, design more efficient delivery routes and improve fleet safety and driver behavior, it can be difficult for senior management to approve the expense to implement it and to get driver buy-in.

One of the pioneers in taking on those challenges is PepsiCo, the beverage and snack food giant that operates more than 70,000 sedans, trucks, tractors, and other transportation assets in some 200 countries on six continents.


Disruptive Leadership

By John Wysseier, CEO and President, The CEI Group, Inc.

Panic is never a preferred business mode, yet so much has been made of the dire threat of disruption over the last few years that it may seem that’s the emotion the business and trade press have been trying to instill.

That hasn’t been my objective. Instead, what I and most of the keen-eyed observers I’ve been following have been trying to do is to persuade senior executives that they need to appreciate the dramatic ways in which digital technology is changing the face of business, and to deepen their understanding of the ever-expanding array of applications that may be used to undermine or strengthen their competitiveness.

To be sure – and as I’ve cited in recent posts – the pace of change in the business world driven by new technology is accelerating and is being reflected in the speed by which the roster of industry leaders has been changing recently and is forecast to continue.



Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

Social cues help us understand if we’re being understood, accepted, rebuffed, or if we’re just being plain annoying to the people around us.

Have you noticed when you’re talking to someone across a table and they lean back in their chair with their arms folded at their chest? Perhaps even with their brows furrowed?

I want you to engage in a little social experiment: sit back in your chair, cross your arms, narrow your eyes, and furrow your brows. How does that feel? It probably doesn’t feel very positive, does it? And it may remind you of a time that your actions caused this behavior in others. I have certainly been in that position before!

Social cues can lead to positive or negative reciprocation.



Parking, Fleets and SpotHero

Becca Rabinowitz, Director of Strategic Business Lines at SpotHero

For decades, personal cars have been mobility’s bread and butter.

But with the rise of attractive alternatives to personal vehicles, car ownership is no longer a necessity for people living in urban areas. And with a new generation fully accustomed to finding services through their smartphones, dozens of shared car providers are looking to fill the new desire for cars-on-demand.

But when you consider how much work goes into maintaining just one car, it makes you wonder how car share fleets are managing the logistics of car ownership—the responsibilities consumers have been quick, and thankful, to relinquish.

Companies like ReachNow, Canvas, and LimePod have felt the weight of these challenges in recent months, making now an important moment to think critically about how fleets can continue to support this growing demand. Before assuming responsibility over thousands of cars at once, fleets will need to master the three core logistical challenges of managing shared cars at scale: storage, payments, and servicing.


Fleet Trends & Issues

Man Stalked Woman Using App To Stop, Start and Track Her Vehicle

The Washington Post

As surveillance and tracking technology becomes more advanced and ubiquitous, stalking and other forms of intimate partner violence can become more difficult to fight.

A man who pled guilty of stalking used an app that integrated with a woman’s Land Rover. He helped her purchase it when the two were together, which gave him access to the car’s registration information, allowing him to set up the app.

App-based vehicle tracking is an emerging problem, but like other forms of digital abuse, it’s also a modern take on long-standing behavior. “These behaviors existed beforehand, but the availability of some of these technologies absolutely can make it easier for abusers,” Erica Olsen, director of the Safety Net Project at the National Network to End Domestic Violence said. “It can make it real time.”

Read the article at The Washington Post.

GM Releases Perfect 200-Plus Mile Range Crossover EV for US Market … in China


GM announced two weeks ago that it would be supporting Donald Trump’s rollback of EV emissions standards by siding with the administration versus California.

You would think that GM — with its pioneering Bolt EV and “zero emissions future” initiatives — would support lowering emissions. But something has gone terribly wrong at GM over the past few years in EVs.

The latest indication of this is an announcement that the company would be releasing a Menlo crossover EV — which would likely do well in a US market — in China alone. It feels like the “Who killed the Electric Car” saga all over again.

Read the article at electrek.

Shared Mobility Has Two Major Obstacles To Overcome


A lack of trust in safety technology, including lane-keep, emergency braking and advanced adaptive cruise control systems, and an emotional ‘attachment’ to car ownership are two key road blocks to a future of vehicle sharing and self-driving cars.

It could be at least 10 years before autonomous vehicles, and the sharing of them, will become an integral part of society.

Lukas Neckermann, Managing Director of Neckermann Strategic Advisors and co-author of the study adds, “Consumers need to be inspired by the benefits of AVs instead of being overwhelmed by the technology. The promise of enhanced journey safety, convenience and dependability is much more compelling than endless discussions on the number of hands-off miles driven in autonomous mode.”

Read the article at Forbes.

How 5G Will Transform the Electric Vehicle Industry


The higher network speed of 5G is often associated with faster streaming and downloading capabilities, but in the automotive industry, it’s about safety and survival.

Driverless cars connected to 5G would be constantly and instantly connected to traffic signals, and would monitor the roads through “vehicle-to-vehicle” communication, a network 5G-connected cars that lets them share data.

The increased network speed would mean less delay in information transmissions and faster vehicle response times, and could eventually make autonomous vehicles safer on the road than human-driven vehicles.

Read the article at Fortune.

Electric Vehicles


Few have driven a Tesla to the point at which the vehicle really starts to show its age. But Tesloop, a shuttle service in Southern California comprised solely of Teslas, was ticking the odometers of its cars well past 300,000 miles with no signs of slowing.

Most commercial vehicle fleets still run on gasoline and diesel, David Hayward, a fleet expert with Deloitte consulting, said. But EVs are top of mind. “Everyone is excited about it and everyone wants it,” he told Quartz. “But there’s trepidation.” The potential savings are huge. Fleet owners’ biggest expenses after depreciation (44%) are fuel (22%) and maintenance and repairs (11%), according to Deloitte. EVs could slash those by more than half.

Unknowns have kept fleet owners on the sidelines. Range and charging infrastructure remain major concerns for fleet owners who must ensure recharging isn’t more difficult than refilling at a gas station for salespeople and corporate clients on far-flung trips (most drivers charge at home or work).

Read the article at Quartz.


Telematics and Safety

Q&A with Ed Dubens, CEO/Founder of eDriving

In advance of eDriving’s release of Mentor TSP (Telematics Service Provider), CEO and Founder Ed Dubens explains how eDriving’s latest solution provides fleet managers/operators with the option of adding Mentor’s risk management suite to their existing telematics solutions to reduce collisions, injuries, license violations, and total cost of fleet ownership.

What safety data is typically collected by telematics devices?
Hard-wired and OBDII telematics solutions can collect a wide range of fleet efficiency and productivity information that is incredibly useful and profitable for Fleet Operators. However, the safety metrics are typically limited to an understanding of the harsh acceleration, braking, cornering and speeding information associated with the “vehicle”. Such data may or may not be able to be linked to a specific driver at any point in time.

Does this kind of data address ALL the fleet operators’ safety and risk management concerns and create opportunities for improvement?



Globally Speaking

International Fleet World

Brazil is home to a number of big-name OEM manufacturing plants, including Fiat Chrysler, Volkswagen, and Ford, and Toyota has announced it will soon make a first of its kind hybrid Corolla there, spurred by new tax incentives.

But the economy and auto market, which fared unexpectedly well early this year, are showing signs of weakness, says the CEO of a leading auto internet marketer and fleet IT services provider.

“Consumer confidence was originally high at the start of the year, as president Jair Bolsonaro took office on 1 January. However, more than nine months on and it’s clear some of that new year optimism seems to have evaporated. Many industry analysts have now reconsidered their predictions of a growing economy and are saying it is now unlikely to kickstart in any considerable manner until 2020.

Read the article in International Fleet World.

Fleet Management Resources


Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.

eDriving partners with its clients to engage with drivers and their managers to create a culture that supports lasting behavioral change to reduce collisions, injuries, license violations as well as a fleet’s total cost of ownership.

SuperVision is a fleet driver management solution for MVR & license monitoring, fleet management, fleet safety oversight and driver performance and retention.

The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.

NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.

WEX fuel cards and fleet management solutions give you powerful tools to reduce spending — for any business, any fleet, any size.

Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.

PARS’ mission is to provide you with high-quality service at competitive prices for all of your transportation needs.

Wheels, Inc.
First in fleet for 80 years. Wheels helps you build tomorrow’s fleet today.

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