August 13, 2019

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Editor’s Analysis & Top Industry News

Diversity with a Passion

John Wysseier has covered a wide range of topics in his Disruptive Leadership columns. This month, he talks to the distinct advantage of a diverse workforce.

Wysseier states, “So, for a company to compete now and in the future, it’s imperative that it has within it the ability to perceive the world from as many points of view and experiences as possible.”

Delivering exceptional customer service is a skill; with Laura Jozwiak it’s also a passion. She shares an integral key to success in Customer Service Starts with You.

Would you like to join the NAFA leadership team? There will be one seat on the Board of Directors open for election in the 2020 term. Here’s how easy it is to be considered.

Have you registered for the 2019 AFLA Conference? It is networking nirvana!

Janice Sutton
Editor in Chief

VIDEO: Building the Next Generation of Leaders at Mercury Associates

As the fleet industry changes, so does the business of being a fleet consultant – and Mercury Associates is busy getting ready for the future.

VIDEO: The White Glove Treatment

 White Glove Vehicle Delivery for Fleets and Dealers

As more and more dealers sell vehicles across state lines, new opportunities are opening up for white glove vehicle delivery.

VIDEO: The Value of NAFA I&E

 The Power of Networking + Meetings at NAFA I&E

Year after year, this fleet professional has found great value in both networking and meetings at NAFA I&E.

The Fleet Spot

Bridging the Gap Towards Safety for Your Fleet

Fleet professionals know that safety is the most important issue they are facing today.

With an average of 20% of fleet drivers having a crash this year – each costing upwards of $70,000 – developing a ‘Culture of Safety’ in a fleet department often includes MVRs, Telematics, Online Driver Training and Additional Training for Offending Drivers.

Bridge the gap in your driver training programs: click here for a free consultation from Frontline Driver Training to see how easy it is to implement their ‘Success on the Road’ driver training to your existing programs.

NETS Conference Speakers Announced!

Join your peers at the only conference focused exclusively on employer road safety

Honorable Bruce Landsberg, Vice Chairman, National Transportation Safety Board (NTSB)
NTSB’s “Most Wanted List” — Road Safety Challenges and Future Solutions

Sergio Rojas, Holistic Health Coach, Functional Movement Specialist and Certified Nutrition
Integrating Wellness Initiatives Into Your Employee Road Safety Program, Including Real World Cost Implications

David L. Harkey, President Insurance Institute for Highway Safety and the Highway Loss Data Institute
Vehicle Technology in an Ever-changing Fleet World, Including the Latest OEM Technology Advances

Faye Caldwell, Attorney at Law, Caldwell Everson PLLC
Employer Cannabis Legalization and Policy Development: A Best Practice Employer Road Map

October 9 & 10, 2019 — Renaissance Arlington Capital View Hotel — Arlington, Virginia (D.C. Metro Area)

Have You Registered for AFLA? Have You Booked Your Room at the Gorgeous Arizona Grand Resort & Spa

Many of you already know that the AFLA Conference is amazing for learning and networking, and may likely also know that this year is the 50th anniversary (with all kinds of great extras in store!). But do you know how absolutely gorgeous the Arizona Grand Resort & Spa is?

Nestled at the base of America’s largest urban park and wilderness preserve, Arizona’s only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. AFLA has negotiated a special rate of $199/night for AFLA attendees at the Arizona Grand. All rooms are first-come, first-served and rates are only guaranteed until August 23, 2019.

REGISTER for AFLA and book your room HERE

ARI Appoints Nick Caller as UK Managing Director

ARI® today announced the appointment of Nick Caller as UK Managing Director.

Caller will be responsible for all of ARI’s operations in the UK and will play an instrumental role in the company’s continued investment in global markets.

“Nick possesses a wealth of leadership, change management, and technology expertise that will deliver value to our clients in the UK,” said Bob White, president of ARI. “I’m pleased to welcome him to the ARI organization and our executive leadership team.”


Disruptive Leadership

“Strength lies in differences, not in similarities.” – Steven Covey

By John Wysseier, CEO and President, The CEI Group

It’s a given that companies that want to become disruptive forces in their industry and avoid becoming a victim of disruption need, first and foremost, to understand and figure out how best to utilize emerging technologies. But there’s another essential ingredient that can give them an advantage that may be easily overlooked: a diverse workforce. Why?

The reason is that the world is much different from the way it was when most senior management grew up. Technology has dramatically changed the way people interact with each other and the world, but it has affected different ages and kinds of people to different degrees.

What’s more, America is much more ethnically and racially diverse than it was 60 years ago, consists of a greater variety of lifestyles and, more and more, its businesses compete in a global marketplace. Looking forward, these trends are only forecast to continue to strengthen.



Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

If you fly, you know the familiar safety speech given by the flight attendant. You can probably recite most of it with me:

“All carry-on items should now be stored securely, either in an overhead bin or under the seat in front of you. All aisles, exits, and bulkhead areas should now be clear. If there is a drop in cabin pressure, panels above your seat will open, revealing oxygen masks … Breathe normally and note that oxygen is flowing, even if the bag doesn’t inflate. Be sure to adjust your own mask, before helping others.”

Wait—what about that last instruction? Be sure to adjust your own mask before helping others? Why is this included?

Because the best way to help others is to start with yourself.



Autonomous Vehicles


Most Americans love their cars and even pamper them.

We rely upon our beloved cars to get us to work and to get us to the beach or up into the mountains for hiking, and treasure them for the freedom and independence they can provide.

With the arrival of autonomous vehicles, some suggest that we all will eventually not care about which car we are in as they will be owned by large companies that deploy them in fleets.

Others say that we’ll still love our cars, relishing them for the freedoms they provide, and personalization will no longer be tied to a specific car, but instead become an emotional bond across whole fleets of driverless cars.

Read the article at Forbes.

Fleet Trends & Issues

Santiago’s Electric Bus Fleet Cuts Costs and Cleans the Air


Santiago, the capital of Chile, is updating its public transit system and has rolled out Chinese-made 203 electric buses since December, with about 180 more due in October.

A terminal in Peñalolén, Santiago, has 65 chargers; the station was constructed by power supplier Enel X. Fully charging one bus takes 2.5 hours

The government has touted the buses’ lower operating costs and contribution to cleaner air. Commuters, Transport Minister Gloria Hutt has said, “feel the journey is much better.”

Read the article at Bloomberg.

Florida to Use VW Diesel Settlement Towards EV Charging Network

Charged EVs

Florida plans to use $25 million from Volkswagen’s Diesel settlement in a network of highway charging stations, encouraging Floridians to buy more electric vehicles, and ensure electric vehicle technology is kept current.

The state could also choose to spend the rest of the settlement funds to replace existing diesel engines with newer, slightly cleaner, diesel engines.

“As electric cars become more prevalent on our roads and highways, the development of these charging stations is essential to the success of our ever-evolving transportation system,” said Governor Ron DeSantis.

Read the article at Charged EVs.

Best and Worst States For Vehicle Accident Claims


A new study by ranks the best and worst states for car accident claims, based on the average rates drivers pay following an at-fault accident.

Michigan is the worst state for accident claims, with premiums jumping an average of $3,502 after an at-fault accident, a 48 percent increase over pre-accident rates.

Maine is the most forgiving state where drivers pay an average of $1,058 after an accident. This is a mere 20 percent increase over the average insurance rate of $884, which is also the lowest in the nation.

Read the article at MSN.

Self-Driving Car Committee Scrubbed by Trump Administration Without Telling Members

The Verge

The Obama-era federal committee on automation in transportation was quietly terminated earlier this year by the Trump administration, without informing some members.

The committee held its lone meeting on January 16th, 2017, four days before Trump’s inauguration. The DOT never called the committee to meet again.

Duke’s Mary “Missy” Cummings said it felt like the committee spent the last two years in a “no man’s land,” and views it as a lost opportunity. “Why aren’t we being used to look across the industry and make recommendations for safety? It would be an ideal application of this board,”

Read the article at The Verge.

Uber and Public Transit

The New York Times

As Uber seeks new growth, it has teamed up with cities and transit agencies provide train tickets, to transport people with disabilities or sometimes to substitute for a town’s public transportation system entirely.

Uber has pitched itself as being able to provide cheaper and more flexible transportation, especially in locations where public transit is scant.

There are real questions about forming partnerships that may end up pushing riders away from public transportation.

Read the article at The New York Times.


Driver Coaching

What interests the boss fascinates the worker

By Jim Noble, VP of Risk Engineering, eDriving

Road safety is moving in the wrong direction, and our unsafe driving habits are contributing to this. We know that about 94% of crashes are caused by incorrect driver behavior and attitudes – not skills – and, because of this, attempting to improve driver skills is not the solution.

Instead, it’s guiding drivers to safer attitudes and behaviors that will have a lasting impact on road safety, and one of the ways to encourage drivers to form good habits is through coaching.



Uber, Lyft and Congestion


In the 2010s, Uber and Lyft stormed into cities with a grand promise that app-based rides would reduce the need for personal car ownership and ultimately remove cars from the road.

Transportation consultancy Fehr & Peers, released a joint analysis showing that Uber and Lyft vehicles are responsible for significant portions of vehicle-miles traveled (VMT) in six major urban centers.

These numbers suggest that ride-hailing is hitting traffic harder in many cities than previously understood.

Read the article at CityLab.

Fleet Management Resources


Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.

eDriving partners with its clients to engage with drivers and their managers to create a culture that supports lasting behavioral change to reduce collisions, injuries, license violations as well as a fleet’s total cost of ownership.

SuperVision is a fleet driver management solution for MVR & license monitoring, fleet management, fleet safety oversight and driver performance and retention.

The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.

NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.

WEX fuel cards and fleet management solutions give you powerful tools to reduce spending — for any business, any fleet, any size.

Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.

PARS’ mission is to provide you with high-quality service at competitive prices for all of your transportation needs.

Wheels, Inc.
First in fleet for 79 years. Wheels helps you build tomorrow’s fleet today.

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