FleetManagementWeekly AmeriFleet
February 6, 2018


Editor's Analysis & Top Industry News

Winners Develop the Play

The stock market is churning, a barrage of winter storms is wreaking havoc on parts of our nation, and our U.S. Congress appears to be in a permanent state of discord. If you’re feeling a bit overwhelmed today, we have an antidote: Walter Bond, former NBA player and motivational speaker extraordinaire!

In his second column for FMW, Developing a Winner’s Mindset, Walter defines a winner this way: “Winners develop the play. They strategize and execute on the strategy. They look for daily opportunities. They surround themselves with positive people and listen to positive things. You can’t believe the best when there is negativity all around you.”

And in today’s Fleet Marketing column, Ed Pierce delivers some smart insights on the importance of taking control of marketing costs, including how to go about measuring effectiveness.

Janice Sutton
Editor in Chief

Thought Leadership

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

Fleet Asset Management – Best practices for work truck management

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales

Fleet Spectator A 360 view of the fleet industry

Globally Speaking — Perspectives on the multinational fleet

In the Public Interest — Successfully managing the government fleet

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience

Think, Execute, Win!Leadership tips from NBA Star and motivational speaker Walter Bond

VIDEO: Creating Stronger Safety Standards for Service and Vocational Fleets

John Wysseier, The CEI Group’s new President & CEO, on working with Service and Vocational fleets to create stronger safety standards.

VIDEO: Evolving Fleet Technology

  At the Intersection of Rapidly Evolving Technologies: Benefits for Fleet

Element Fleet Management has been looking at how to best combine rapidly evolving technologies to deliver value to clients.

Video: Planning for Autonomous Vehicles

  Autonomous Vehicles Need to Figure Into Fleet Planning

Step by step, we are moving toward a world of truly autonomous vehicles – and that means fleet managers need to be looking forward – incorporating this knowledge into their planning right now.

The Fleet Spot

NAFA Launches Websites Devoted to Easy Access to Fleet Education

NAFA Fleet Management Association (NAFA) announces the launch of its all new www.fleetcertification.org and www.nafasustainable.org websites. The sites are devoted to quick access to education in important subject matter from asset management to professional development, and the necessary steps to becoming “green” fleets.

“NAFA’s websites provide visitors with easier search tools and a more engaging mobile user platform,” said NAFA Chief Executive Officer Phillip E. Russo, CAE. “The new websites were created in response to member feedback to improve member services, making it easier for users to find the materials they need.”


The Two Best Ways Government Fleets Can Reduce Costs

By Steve Saltzgiver, BSBM, MAOM, CAFS, Fleet Management Consultant, Mercury Associates

The two best ways for a fleet to reduce its costs are to implement a sound replacement program and a departmental charge-back process. A well-designed and managed vehicle replacement program avoids the common problem of holding a vehicle so long that maintenance and repair costs make its total cost of ownership higher than that of a new vehicle.

On the other hand, experience shows that a charge-back program holds down operating costs by making the departments that operate the vehicles financially accountable.


Vehicle Manufacturers to Reveal Leaps in Fleet and Mobility Technology at NAFA’s 2018 Institute & Expo

NAFA Fleet Management Association announces it will hold a unique panel of top automobile executives that will reveal the significant mobility and technological improvements in store for fleet vehicles.

This event, How OEMs are Addressing “Mobility” and the Future of Fleet, will occur at NAFA’s annual conference, the NAFA Institute & Expo (I&E), will take place April 24-27, in Anaheim, Calif. This year, fleet professionals are invited to submit questions directly to NAFA for possible inclusion in the panel.

The presentation will be moderated by Fleet Management Weekly CEO and Editor in Chief Janice Sutton.


Crash Risk Doubles When Using Cell Phone While Driving

Property Casualty 360

A study conducted by the AAA Foundation for Traffic Safety compared drivers’ odds of crash involvement when using a cell phone relative to driving without performing any observable secondary tasks, both overall and stratified by selected environmental and crash-related factors.

The study found that “visual-manual interaction with cell phones while driving, particularly but not exclusively relative to text messaging, was associated with approximately double the incidence of crash involvement relative to driving without performing any observable secondary tasks.”

Read the article at Property Casualty 360.

Fleet Marketing

By Ed Pierce, Fleet Industry Marketer

Despite the booming economy, smart companies continue to manage expenses, particularly selling, general and administrative (SGA) expenses.

According to financial consulting firm Sageworks, average overhead for scientific and technical services companies – including companies in the fleet services industry – represent over 50 percent of sales.

These are expenses that cannot be assigned to the cost of providing a specific service. A large portion of these expenses fall into the marketing bucket, such as direct sales, product development, distribution, advertising, sales promotion, public relations, and customer service.



Think, Execute, Win!

It’s your job to reach your potential. Let’s all create an environment of winners.

By Walter Bond

Our daily lives are filled with opportunities to have stinking thinking. Stinking thinking is when you meditate on what’s going wrong in your life and in your business. There is absolutely no room for stinking thinking in business in a booming economy. Yes I said a booming economy. You see there is always need around us. It’s our job as business people to cultivate the need. How good are you in cultivating need in your business and with your clients each day?

Winners meditate on how it will work and the good that is around them. They see situations as opportunities to develop and pursue the next big thing. There is always good in every situation. It’s our job to develop and think about how to use every situation to our advantage. What are you meditating on? How it can work or how it can’t work? That’s the defining difference in developing a Winner’s Mindset.

Winners develop the play. They strategize and execute on the strategy. They look for daily opportunities. They surround themselves with positive people and listen to positive things. You can’t believe the best when there is negativity all around you. Winners are positive people. Winners are focused people. Winners are also committed people.

READ MORE to learn the 3 ways you can commit to developing a winning mindset each day


EVs and TCO


A recent study published in the journal Applied Energy, revealed that the total cost of ownership (TCO) is lower for EVs than comparable traditional vehicles, due to incentives, savings on fuel, less wear on the brakes and fewer moving parts.

Of the three types of electrified vehicle, the pure EV wins out.

The TCO for hybrids was higher than that of traditional vehicles in all regions studied, because they still use fuel, and receive less in the way of incentives. Plug-in hybrids were the most expensive type of vehicle.

Read the article at CleanTechnica.

Fleet Trends & Issues

Uber and Waymo Head to Court

CNN Tech

Waymo is suing Uber for allegedly stealing trade secrets and self-driving car technology when Waymo’s former engineer, Anthony Levandowski left the company, supposedly stealing thousands of confidential documents containing trade secrets.

Waymo believes Uber executives, including then-CEO Travis Kalanick, knew about the stolen data. It claims the company used Waymo’s laser and radar technology called LiDAR to further its own self-driving efforts.

“We have accumulated significant and compelling evidence of Uber’s theft and use of Waymo’s trade secrets, and we look forward to finally presenting our case to the public,” a spokeswoman for Waymo told CNNTech.

Read the article at CNN Tech.

Where Did All The Fueling Stations Go?


The price of real estate, the decreased income that service stations receive from mechanical repairs and fueling at big box stores, have contributed to the steady decline of fueling stations in the last two decades.

In the future, autonomous vehicles will make all the decisions about where and when to stop for refueling, so no one knows for sure what a gas station will look like when the computer is running the cars.

“In other words, the new model took the money out of petrol. Big box stores weren’t selling fuel cheap because they wanted to profit on it — they were selling it cheap because they were going to make a profit on all the other stuff consumers purchased after they bought their petrol.”

Read the article at BBC.

Design and Driving Will Become Better With Autonomous Vehicles

Detroit Free Press

Self-driving cars do not mean the end of driving, or the end of automotive design, but just the opposite – your focus doesn’t have to be on the speedometer, the fuel gauge and the windshield.

Driving is drudgery a lot of the time, but people don’t want to relinquish the possibility of taking the wheel, Autotrader senior analyst Michelle Krebs says. “People want driverless performance when they’re commuting and maybe on long road trips, but they want the option to drive themselves.”

Read the article at Detroit Free Press.

Will Electric Vehicles Impact the Power Grid?


Utilities will need to transmit more power as more people replace their internal combustion engine powered cars with electric cars.

Nationwide, utilities are adopting smart grid technologies—sensors and other feedback mechanisms that allow for real time models of demand.

“If every customer starts buying electric vehicles, obviously that would cause a big impact on utilities,” says Mohammed Beshir, a professor of electrical engineering at USC’s Viterbi School of Engineering.

Read the article at Wired.

Awards for Honda


U.S. News & World Report today announced the 2018 Best Cars for the Money. Covering 14 automotive categories, the awards highlight vehicles that provide consumers with the best combination of quality and value. Honda earned four of the awards this year, the most of any automaker.

Toyota and its luxury brand, Lexus, each won two awards, as did Honda’s luxury brand, Acura, and Korean automaker Kia. This is the second consecutive win for both of Kia’s models, the Soul and the Sorento. The Audi A3 is the sole winner from a European brand, and the lone award winner from domestic automakers is the Ford Edge. The Lexus RX 350 is winning a Best Car for the Money award for the ninth time.



The Best Navigation?

The New York Times

Most in-dash navigation systems lack traffic data or point-of-interest information, and have clunky update procedures.

Many carmakers bundle their navigation systems with other features, forcing buyers to take one in order to get something else they actually want. Next-generation navigation systems are a crucial step in the development of autonomous vehicles.

In a recent test of a 2015 model-year car, the built-in navigation system had no listing for a winery that has been in business for 15 years – both Apple Maps and Google Maps found it in a split second because smartphone navigation apps are cloud based, continually updated with new information.

Read the article at The New York Times.


Tips for Smart Leaders


According to a December Gallup poll, 28 percent of adults rate business executives’ honesty and ethical standards as low or very low, 54 percent rate them as average, and just 16 percent rate them as high or very high.

As a business leader if you’re not good at leading cynical people, chances are you’re not good at leading a lot of the people you’re supposed to be leading.

Cynics make great employees as long as three rules are followed: 1. Be honest, 2. Play fair, 3. Do what you say you are going to do!

Read the article at strategy+business.

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 78 years. Wheels helps you build tomorrow’s fleet today.

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