FleetManagementWeekly AmeriFleet
January 30, 2018


Editor's Analysis & Top Industry News

A Deep Dive Into Public Fleets

Fleet Management Weekly is delighted to introduce its new monthly column: In the Public Interest. Edited by FMW senior editor Mark Boada, column authors will rotate among specialists with a wealth of government fleet knowledge. Which leads me to distinguished fleet guru Steve Saltzgiver who leads off In the Public Interest with a tutorial on The Two Best Ways Government Fleets Can Reduce Costs.

The FMW team are ardent supporters of Women in Fleet Management (WIFM) and note their upcoming webinar Chasing Perfection that promises: “You’ll learn to stop chasing the illusion of perfection and eliminate the barriers to your full leadership potential.” The February 26th webinar will be led by CEO, business coach and author Sue Hawkes.

Janice Sutton
Editor in Chief

Thought Leadership

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

Fleet Asset Management – Best practices for work truck management

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales

Fleet Spectator A 360 view of the fleet industry

Globally Speaking — Perspectives on the multinational fleet

In the Public Interest — Successfully managing the government fleet

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience

Think, Execute, Win!Leadership tips from NBA Star and motivational speaker Walter Bond

VIDEO: Leasing vs. Buying – Determining Which is Best for Your Fleet

If you want to figure out whether leasing or buying is best for your fleet, you should look at a variety of factors – including cash flow and ROI.

VIDEO: NAFA Workshops in Vegas

  2 Days in Las Vegas. 2 Fantastic Fleet Workshops.

On two consecutive days in February, NAFA is offering two helpful and informative workshops that members have requested: On Tuesday, February 20th it’s The Sustainable Fleet Certificate Workshop; and on Wednesday the 21st it’s The Fleet Policy Workshop. Sign up for one or both today!

VIDEO: Driving Safely

  Parking and Backing Safety Tips

Parking lot accidents account for over 20% of auto crash claims, and over one-fourth of all accidents involve backing. Watch these safety tips from Driving Dynamics, and learn how to minimize your risk.

The Fleet Spot

Vehicle Manufacturers to Reveal Leaps in Fleet and Mobility Technology at NAFA’s 2018 Institute & Expo

NAFA Fleet Management Association announces it will hold a unique panel of top automobile executives that will reveal the significant mobility and technological improvements in store for fleet vehicles.

This event, How OEMs are Addressing “Mobility” and the Future of Fleet, will occur at NAFA’s annual conference, the NAFA Institute & Expo (I&E), will take place April 24-27, in Anaheim, Calif. This year, fleet professionals are invited to submit questions directly to NAFA for possible inclusion in the panel.

The presentation will be moderated by Fleet Management Weekly CEO and Editor in Chief Janice Sutton.


Crash Risk Doubles When Using Cell Phone While Driving

Property Casualty 360

A study conducted by the AAA Foundation for Traffic Safety compared drivers’ odds of crash involvement when using a cell phone relative to driving without performing any observable secondary tasks, both overall and stratified by selected environmental and crash-related factors.

The study found that “visual-manual interaction with cell phones while driving, particularly but not exclusively relative to text messaging, was associated with approximately double the incidence of crash involvement relative to driving without performing any observable secondary tasks.”

Read the article at Property Casualty 360.

Charitable NAFA Foundation Restructures, Strengthens Ties to NAFA to Boost Fleet Support

The NAFA Foundation, a not-for-profit charitable organization formed in 1976 to support the fleet industry, recently implemented bylaws changes that created a new Board structure and stronger ties to its sister organization, NAFA Fleet Management Association (NAFA).

The NAFA Foundation supports the advancement of the automotive industry through the promotion and encouragement of education and research projects; and receiving, administering, and disbursing grants and contributions.


Change in Dates for AFLA’s 2018 Annual Corporate Fleet Conference

AFLA is excited to announce a change in dates for the 2018 Annual Corporate Fleet Conference, which will now take place October 1 – October 3, 2018 at the JW Marriott Grande Lakes in Orlando, FL.

These updated dates allow AFLA to take advantage of additional networking spaces where attendees can see sponsor vehicle displays, provide a more unique ambiance for the Women in Fleet Management session, give AFLA attendees the opportunity to stay at either the JW Marriott or Ritz Carlton for the duration of the conference and remove any conflict with the Yom Kippur holiday.

In the Public Interest

Perhaps more so than any other fleet sector, government fleets face a difficult challenge when it comes to budgeting. The reason is that they’re funded largely by tax revenues, and politicians who want to be re-elected are reluctant to raise taxes, even as fleet costs rise. In addition, a number of states may see declining tax revenues as a result of the new federal tax law, which has placed a lower limit on the deductibility of state and local taxes.

Our first contributor to our new column for government fleet managers, Steve Saltzgiver, is a distinguished and seasoned fleet professional, member of the Government Fleet Hall of Fame, and a Government Fleet Legendary Achievement Award recipient with experience managing a city fleet, two state fleets and two Fortune 500 fleets. He is also member of the NAFA board of directors and is a former director of the National Council of State Fleet Administrators. — Mark Boada, Senior Editor


By Steve Saltzgiver, Fleet Management Consultant, Mercury Associates

The two best ways for a fleet to reduce its costs are to implement a sound replacement program and a departmental charge-back process. A well-designed and managed vehicle replacement program avoids the common problem of holding a vehicle so long that maintenance and repair costs make its total cost of ownership higher than that of a new vehicle.

On the other hand…READ MORE


Autonomous Vehicles

New startup Nuro is focused on creating a new kind of self-driving car: one that is specifically geared for last-mile deliveries, like groceries or laundry.

Founded by two of the main engineers from Google’s self-driving project, Nuro is coming out at just the right time — a recent McKinsey study is showing tremendous opportunities for last-mile deliveries.

Read the article at The Verge.


Updates to SYNC 3

The Verge

Ford’s new small economy SUV, the EcoSport will soon be available in the US, and is equipped with the latest version of its in-car infotainment system SYNC 3.

Two big names, Amazon Alexa and Google’s WAZE have been added to its SYNC in-car infotainment system for iPhone users.

“You can now get in a car with SYNC 3, plug in your iPhone, and navigate with: Ford’s navigation, Waze’s navigation, or Apple Maps. But if you fire up CarPlay, you won’t be able to use Alexa anymore until you back out to the SYNC menus. You also can’t, say, ask Alexa to get directions in Waze instead of with Ford’s navigation system.”

Read the article at The Verge.

Fleet Trends & Issues

What Tesla’s Autopilot Can’t See


A growing body of evidence shows that semi-autonomous systems are lulling drivers into a false sense of security. They zone out, look away, even fall asleep.

Automakers anticipated such problems, and have tried to respond with systems that keep drivers focused and aware of their responsibilities, even when their hands are off the wheel and feet are nowhere near the pedals.

Over the weekend, a driver in another Tesla Model S sedan was arrested and charged with a DUI when he was found passed out behind the wheel on San Francisco’s Bay Bridge. His blood alcohol content was two times the legal limit. He told the California Highway Patrol officers it was OK: The car was on autopilot.

Read the article at Wired.

Robot-Driven Vehicle Accused of ‘Negligent Driving’ After Crash

Washington Post

A California motorcyclist has filed a lawsuit against General Motors, accusing one of the manufacturer’s robot-operated vehicles of “negligent driving.”

Nilsson’s suit is one of the first involving an autonomous vehicle, raising questions and concerns about responsibility and restitution.

A San Francisco Police Department report, however, puts the blame on Nilsson. According to the report, Nilsson tried to pass a vehicle before it was safe.

Read the article at The Washington Post.


Acquired Companies Create New Ford Mobility X Team

The Detroit News

Ford is acquiring two companies, Autonomic, a Silicon Valley-based self-driving start-up and TransLoc, a transit-technology company out of Durham, North Carolina, that develops city-owned microtransit systems.

This acquisition creates a new Ford X team, dedicated to experimenting with new business models for mobility, including the cloud platform.

The team is designed to be forward-thinking, and not every idea will reach the market. The idea is to “protect the incubation group from running mature businesses,” Ford’s president of mobility Marcy Klevorn said on a conference call Thursday.


Mazda’s SkyActiv-X May be the World’s Most Fuel Efficient Engine

The Detroit Bureau

SkyActiv-X, the new engine from Mazda provides more torque and tests project fuel savings of anywhere from 20 to 30% compared with a conventional gas engine. That puts the SkyActiv-X in the range of today’s best diesels and even some gas-hybrids.

The Mazda team said they’re targeting real-world performance and efficiency, rather than tuning the new engine just to pass EPA fuel economy tests.

“We expect the SkyActiv-X will be the most fuel-efficient engine in the world at launch,” promises Jay Chen, a lead development engineer. Considering Mazda has been rated by the EPA as the most fuel-efficient brand in the U.S. for the past five years, that’s no idle boast.

Read the article at The Detroit Bureau.

Coming to California Roadways

Los Angeles Times

California currently has 350,000 electric cars on the road today, which is far more than any other state. Gov. Jerry Brown wants to put 5 million electric cars on the state’s roads by 2030.

Brown is proposing to meet the new electric car target with a $2.5-billion investment during the next eight years to continue state subsides for car purchases and bring 250,000 vehicle charging stations and 200 hydrogen fueling stations to California by 2025.

“The goal is to make our neighborhoods and farms healthier, our vehicles cleaner — zero emission the sooner the better — and all our technologies increasingly lowering their carbon output,” Brown said in his Thursday State of the State speech.

Read the article at Los Angeles Times.


The Fleet CX Toolkit

By Wendy Eichenbaum

According to Gartner, 80% of a company’s future revenue will come from 20% of its existing customers. Who in your customer base is part of that 20%?

The answer in part comes from asking your customers one key question: On a scale of 0-10, how likely are they to recommend your product?

Your future customers will answer with a 9 or 10. These are your Promoters. They repeatedly use your product, and enthusiastically recommend your product to others. Their word of mouth fuels your growth.

Passive customers are the people who answer 7-8. They are satisfied, but have little loyalty, and won’t take the time to recommend you. They’ll be swayed toward your competitors by a new feature or price.

There is a chasm between Passive and Promoter customers. Both groups are likely to answer that they’d use your product again. But when you ask them, “Would you recommend us?,” you’re changing the stakes. Now you’re asking your customers to put their own reputations on the line with their friends and colleagues. You’ll see a big gap between 8 & 9.



Autonomous Ticketing?


Ford has filed for a patent for an autonomous police car that would be capable of detecting traffic violations such as speeding and then wirelessly communicate with the vehicle and its human driver to verify identity and issue a citation.

The autonomous police car would be able to tap into surveillance cameras to spot the infractions. Or the car might just see the violation, like a human driver rolling through a stop sign, on its own.

The patent application also describes other scenarios in which police officers are in the autonomous vehicle, they’re just not driving. In these cases, the vehicle might respond and pull over a vehicle driving erratically and the human officers might need to intercede if the human driver is suspected of driving under the influence of alcohol or drugs.

Read the article at Fortune.

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 78 years. Wheels helps you build tomorrow’s fleet today.

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