FleetManagementWeekly AmeriFleet
January 3, 2018


Editor's Analysis & Top Industry News

Upping Our Game in a Dynamic Era

We are excited to announce that Walter Bond, NBA star and acclaimed business speaker, has joined our roster of monthly thought leadership columnists. He was a keynote speaker at last fall’s AFLA conference and absolutely mesmerized the audience. Bond knows a thing or two about teamwork and his debut article tells us how we can be impact players for our team. We all want to up our game!

John Wysseier talks of A Paradigm Shift in Fleet Safety in the first video clip of a recent interview with The CEI Group’s new CEO and president. Away from the industry for ten years, he offers a unique and interesting perspective.

“The fleet industry is facing the most dynamic era of technological and process change in its history,” says Mark Boada is his piece: To Succeed in Turbulent Times, Fleet and Procurement Need to Partner.

We think this is going to be an exciting year in fleet!

Janice Sutton

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

Globally Speaking — Perspectives on the Multinational Fleets

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

Fleet Spectator — A 360 view of the fleet industry.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

VIDEO: A Paradigm Shift in Driver Safety

John Wysseier, The CEI Group’s new CEO and President, talks about the most notable difference he saw when he came back to the fleet world after 10 years.

VIDEO: Divergence in Vehicle Types

  Vehicles for Utility and Mobility vs. Vehicles for Driving Pleasure

We are beginning to see more of a divergence between vehicles that are used for utility and mobility and vehicles that are driven for pleasure.

VIDEO: April in Anaheim

  NAFA’s 2018 I&E: Are You Ready?

NAFA’s annual Institute & Expo is the perfect opportunity to increase your networking power. I&E is the largest community of fleet professionals who attend year after year because they experience I&E’s hands-on value. Attend I&E to get real money-saving, time-saving value!

The Fleet Spot

Registration Open for International Fleet Meeting — Geneva

Mark your calendar for the 5th Annual International Fleet Meeting: March 7, 2018, the second press day of the Geneva International Motor Show.

The organizers, fleetcompetence europe GmbH and the Swiss fleet magazine aboutFLEET, are offering a unique, English speaking platform where 250 fleet managers from all over the world will meet ambassadors from the automotive, leasing and service industry.


Nominate Now For NAFA’s 2018 FLEXY Awards

During the annual Institute and Expo, NAFA holds the Fleet Excellence Awards (FLEXYs), an annual award program dedicated to recognizing the best and brightest in the fleet management profession.

The FLEXYs shine a spotlight on those who impacted fleet in both the corporate and public fleet segments during 2017. These awards will be reviewed by a prestigious industry panel consisting of fleet managers, fleet management company professionals, and members of the fleet industry.

Do you know someone who has made an impact on our industry in 2017? Give them the recognition they deserve and nominate them for a FLEXY.


White Paper: Easily Reduce Your Fleet’s Tire Spend

Download Donlen’s free white paper, “The Impact of Driver Behavior on Your Fleet’s Tire Spend,” to learn more.

How much does your fleet spend on tires annually? What if we said that you can decrease that tire spend just by monitoring your drivers’ behavior behind the wheel? Download Donlen’s latest white paper to find out how.

Mobility and Disaster Preparation Preconferences Revealed for I&E

This year NAFA is excited to host two preconference workshops that will be held on Monday, April 23rd, leading into the start of I&E.

International Fleet Academy: Mobility
Where are You? Advancing on the Mobility Continuum

NAFA’s International Fleet Academy (IFA) is more than a one-day experience! It’s the kickoff to year-round engagement that will build a global community of peers working together to achieve global fleet best practices.

Disaster Planning Workshop
Are you really ready? The Critical Role of Fleets Before, During and Post-Disaster

Harvey, Irma, Juan, floods, fires, and ice… It doesn’t matter where you are located, fleet professionals must plan and respond to disasters. Hear from Fleet Managers who planned for it, lived through it, and learned from it!

Visit NAFAinstitute.org to stay updated on the latest enhancements and details on I&E, and to register for this year’s event in Anaheim, California, on April 24-27, 2018.


By: Walter Bond

As we launch into the new year, Bowl games, NFL playoffs, the NBA, NCAA, and NHL seasons are all in full swing. As a former basketball player in the NBA, watching football is still my favorite. Regardless of the sport, though, these events all have something in common: impact players. We can’t talk about teamwork without understanding the role of impact players on the team.

Impact players bring us to the sport in the first place and are what keep us coming back. We are watching to see which NBA player is going to dive across the floor for a loose ball, make the key score, or block a shot at the perfect time. We don’t want to miss the moment when a college player leaps over ten people to force himself into the end zone.

At work, we can make an impact too. As a fleet professional, you must be or become an impact player for your team. Our companies need us to be a little more creative, a little more take-charge, to negotiate better, to be more resourceful. Your motto needs to be, “I will do it!”

READ MORE to learn 5 ways you can have more impact for your team!


Fleet Marketing

By Ed Pierce, Fleet Industry Marketer

Other than “driving growth,” which is a ubiquitous marketing goal, improving the customer experience may be the hottest B2B marketing trend of the past few years. In explaining Apple’s success, Steve Jobs once said that his company started with the customer experience and worked back toward the technology.

With that goal in mind, many companies are confused about the best implementation approach. Dr. Peter Fader in his book, Customer Centricity, draws a distinction between two directions, “customer-centric” and “customer-focused.”

The “Customer Focused Marketing” approach looks at the benefits offered to the customer while the “Customer-Centric Marketing” approach looks to define the gain realized from its customers.

READ MORE to learn the balanced CX approach to building customer loyalty.


Fleet Spectator

By Mark Boada, Senior Editor

When it comes to running a fleet of vehicles, what’s the best way to save a business money: spend as little as possible on the goods and services the fleets need to operate, or to run the fleet so it operates at the lowest overall cost?

If you answered “both,” Bingo! That’s the view from the top of the industry, but it’s not always the way fleets are run.

Over the past 10 to 20 years, those in charge of purchasing have gradually gained leverage over fleet management. The reason is clear: fleet has long been seen as an overhead expense, and in an increasingly competitive world, controlling costs is one of the keys to survival.


Fleet Trends & Issues

Autonomous Driving Could Learn From Airline Safety Regulations


Air travel is one of the safest methods of getting from point A to B, and in the near future, driverless car technology will reduce traffic accidents and related crash injuries and deaths, making road and highway travel safer.

Aviation’s safety record can be attributed to the fact that it’s among the world’s most regulated industries, with information being shared among manufacturers, airlines and governments any time an airline or manufacturer detects the smallest defect in a mechanical part ensuring that maintenance engineers worldwide are on the alert.

The Trump administration dropped Obama-era plans that would have allowed regulators to approve self-driving systems before they go on sale — similar to the type certifications common with aircraft, in favor of a lighter-touch approach.

Read the article at Bloomberg.


Rivals Hit the Roads as Tesla Receives Orders for Unbuilt Semi


Last November, Elon Musk shook the heavy-duty vehicle market with plans to produce an all-electric semi-truck, taking about 400 orders from big haulers like UPS, PepsiCo, Sysco and Anheuser-Busch.

California is providing incentives worth $398 million to support purchases of clean trucks and buses in the state, prompting Tesla rival companies such as BYD, to ship its own electric Class-8 trucks to haul heavy cargo offloaded at ports.

Daimler’s Fuso eCanter electric delivery vans are being shipped to global customers, and last October unveiled a concept Class-8 truck that goes over 200 miles per charge, the E-Fuso Vision One.

Read the article at Forbes.


What’s Packed in Your City’s 2018 Mobility Survival Kit?


In the world of urban mobility, a smartphone and extra cash make getting around pretty easy, but American cities need to determine how to make transportation options work for all their residents, no matter their work schedule, neighborhood, or annual income.

Creative and realistic plans for infrastructure, electric charging networks, ride-hailing services and public transit systems need a place in your city’s survival kit.

“Cities need to get a better handle on their data,” says Ashley Hand, a former strategist with LA’s Department of Transportation who now works for the transportation and tech consulting firm CityFi. “Figuring out not just what you’ve got and how to use it more effectively, but then building the capacity to actually look and understand that data is something cities just aren’t ready for.”

Read the article at Wired.

Black Book Market Insights – 1/2/2018

Black Book

This week’s Black Book Market Insights report shows cars overall dropping in value by a record -0.78%.

Mid-Sized Cars saw the highest depreciation with a -1.18% decrease in value followed closely by the Compact segment at 0.93%. 

Volume-weighted, overall truck segment (including pickups, SUVs and vans) values declined by 0.54% last week. In line with the average weekly adjustment of 0.57% over the previous four weeks. 

The Sub-Compact Luxury Crossover segment performed the worst, decreasing by 1.38%.

Read the report at Black Book.

Driving in Moscow

The Guardian

Gnarly road planning, terrible weather and reckless habits make the Russian capital one of the worst cities in the world for drivers, thus building self-driving cars a unique challenge.

Disturbances like car wrecks, construction and government motorcades can wreak havoc for miles. Seat belts are scorned, and traffic laws widely ignored; speeding violations are enforced with $4 fines, paid by phone. The rate of road fatalities is nearly double that of the US, with an average of 20 serious accidents a day just in Moscow.

“We don’t have the luxury of California roads,” says Olga Uskova of Cognitive Technologies, a Russian software maker that specializes in autonomous vehicles. “The environment is ever-changing: the snow has covered traffic signs; it’s raining on your windshield, the sun is blocking you. Our people train using these kinds of data.”

Read the article at The Guardian.



Driver Monitoring

By Mark Boada, Senior Editor

It’s a fact that under the watchful eyes of superiors and peers people who work in offices and factories aren’t very likely to break the law or their employers’ standards of conduct.

But it’s a different story when it comes to people who work in a mobile office, a term that aptly describes a fleet vehicle.

It’s also a fact that 94 percent of all accidents are caused by driver error, including acts of commission and omission. Chief among these are speeding, tailgating, using a cellphone, and engaging in all sorts distraction.

One more fact connects these dots: when employees know their behavior is being monitored and measured, and that there are consequences for poor performance, they improve their performance. The logical conclusion here is that if a fleet wants to reduce its accident rate, it needs to put eyes in the mobile office, to monitor and measure the behaviors of its drivers.



On-the-Job Fatalities

Safety and Health

Transportation-related fatalities – which increased slightly to 2,083 – accounted for 40 percent of all fatal work-related injuries in 2016.

Drivers/sales workers and truck drivers experienced 918 fatal injuries, the most of any occupation.

“America’s workers deserve better,” Deputy Assistant Secretary of Labor Loren Sweatt said in a Dec. 19 press release. “The Occupational Safety and Health Administration is committed to finding new and innovative ways of working with employers and employees to improve workplace safety and health. OSHA will work to address these trends through enforcement, compliance assistance, educating and training, and outreach.”

Read the article at Safety and Health.

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 78 years. Wheels helps you build tomorrow’s fleet today.

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