FleetManagementWeekly AmeriFleet
October 24, 2017


Editor's Analysis & Top Industry News

Using ‘Closed-Loop’ Telematics to Improve Driver Behavior

eDriving has evolved its innovative “closed-loop” risk reduction strategy for fleet drivers to now encompass telematics and microlearning technologies. Check out this white paper and this webinar for compelling research and quantifiable results from clients including Nestlé and Johnson & Johnson.

Are You Marketing to Fleet Professionals in 2018? Do You Need to Show ROI for Your Efforts?

If the answer is yes, then please consider our Content Marketing & Advertising options. We’re gentle on your fleet marketing budget and we will work with you to tailor just the right program that gets results you need. You can get more information here, and don’t hesitate to email me directly.

Ted Roberts
President and Chief Content Officer

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

Globally Speaking — Perspectives on the Multinational Fleets

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

Fleet Spectator — A 360 view of the fleet industry.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

VIDEO: Wheels Delivers with Results+ Every Single Day

Here’s a great explanation of how the key elements of Wheels’ Results+ methodology deliver optimal fleet performance for clients each and every day.

VIDEO: Save Money on Fuel

  Save Up to 10% on Your Fuel Spend

Shell offers a variety of tools to help your fleet cut down on fuel spend – and it’s possible that you could save up to 10%.

VIDEO: Global Fleet Insurance

  How to Choose Just the Right Fleet Insurance in Multiple Countries

Fleet Insurance Plus brings expert guidance to help multinational fleets choose just the right insurance in countries around the globe.

The Fleet Spot

Chris Gittens Named President at Element Fleet Management Canada

Former Chief Commercial Officer Chris Gittens Promoted to President of Element Fleet Management Canada; Sebastien Blondin Joins Corporate Team in Strategic Business Development Role

Element Fleet Manaagement has promoted Chris Gittens to the role of president of Canadian operations, effective immediately. He will report to Kristi Webb, president and CEO, Element Fleet Management North America.

“Since 2012, the Canadian leadership team has built a strong foundation and driven a singular customer experience that has made customers’ fleets safer, smarter and more productive,” said Kristi Webb, president and CEO of Element Fleet Management, North America. “We’re excited for Chris to use his industry expertise to continue to grow our Canadian operations.”


Meet Ken Hunter – NAFA’s Director of Marketing and Communications

We recently had the pleasure to meet Ken Hunter, APR, NAFA’s new Director of Marketing and Communications.

Ken is responsible for developing and directing the implementation of detailed marketing and communication plans to support all of NAFA’s programs, projects, and services, including membership. He also oversees NAFA’s print and e-publications, online/social media presence, and media relations.

Ken is accredited in public relations (APR) by the Public Relations Society of America (PRSA). He is an expert at developing brands and creating strategies for U.S. and international businesses. In 2012, Ken founded The PowerStation, a communication consultancy that “guides organizations to growth by creating big-idea public relations and marcom programs.”

Ken is an Adjunct Professor at Rutgers University School of Communication and Information, and he teaches or has taught courses in public relations strategy, communication ethics, international public relations, and communication consulting.

Element Fleet Management Gathers Industry Influencers to Discuss Trends, Opportunities at Annual Roundtable

Forum Featured Engaging Workshops, Technology Demonstrations, Keynote Presentations, Roundtable Discussions and More Under Theme “Powered by People”

Element Fleet Management’s annual forum, Fleet Roundtable, held in National Harbor, Maryland last week brought hundreds of fleet company executives and supplier partners, automotive manufacturers and Element experts together to learn, network, and discuss challenges and opportunities impacting fleet management now and in the future.

This year’s theme, “Powered by People,” focused on the influence of personnel – from fleet management and maintenance professionals to strategic consultants – on the fleet industry. In addition to workshops and discussions, Element expanded on the theme by highlighting video stories of the people behind fleet management services.


American Brands Come in Last in Consumer Reports Reliability Survey

The Detroit Bureau

Asian automaker Toyota tops the annual Consumer Reports Automotive Reliability Survey for the fifth straight year, followed by European and lastly, the US brands.

Cadillac’s big Escalade SUV tied as the single worst vehicle, in terms of reliability. The other model at the bottom was the much-troubled Tesla Model X.

“There are less engine problems, less suspension problems, less rust problems,” explained Jake Fisher, director of auto testing for CR, adding that owners are experiencing “a whole lot more … infotainment problems.”

Read more of the original article at The Detroit Bureau.


White Paper & Webinar

eDriving has evolved its innovative “closed-loop” risk reduction strategy for fleet drivers to now encompass telematics and microlearning technologies.

This white paper and webinar will provide you with compelling research and quantifiable results from clients including BT, Nestlé, and Johnson & Johnson, along with specifics of the evolved closed-loop model, which encompasses:

  • Policy and enforcement
  • Behavior-based telematics
  • Live and virtual coaching strategies
  • Telematics and targeted microlearning for the modern, unplugged user

Learn from eDriving’s 20-year history delivering patented closed-loop solutions that have reduced collisions and total cost of ownership (TCO) by up to 67% and 40%, respectively, for some of the world’s largest and safest fleets. Discover how this expertise, combined with the latest “internet of things” mindset, can significantly change what is happening with your drivers.

Watch the Webinar     /     Download the Whitepaper


Globally Speaking

By Mark Boada, Senior Editor

In the wake of the Volkswagen emissions scandal and a new-found focus on nitrous oxide emissions, Western Europe is falling out of love with diesel. Witness the following:

  • Several countries – including Norway, France and the U.K. — have announced they will ban the sale of diesel vehicles over the next 10 to 23 years, and a growing number of cities have announced they will ban diesel cars from their streets by the next decade.
  • Demand for diesel cars is falling: in the first half 2017, sales of gasoline-powered vehicles surpassed diesel vehicles for the first time since 2009.
  • Prices of used diesel cars in several markets have declined, reportedly, in some cases, by up to 25%.
  • A number of countries are raising annual taxes on diesel cars or fuel, or both.
  • Volvo, for one, has announced that after the 2020 model year, it will no longer manufacture diesel cars, and China – the world’s large auto market – is considering banning their manufacture altogether, which could hasten the demise of both diesel   in favor of electric and hybrid vehicles.




The Fleet CX Toolkit

By Wendy Eichenbaum

Nobel Prize winner Daniel Kahneman, psychologist and founder of Behavioral Economics, says that we have Two Selves: the Experiencing self and the Remembering self.

The Experiencing self lives continuously, where the psychological present is about 3 seconds long. Most of these experiences don’t leave a trace. The Remembering self makes sense of our experiences and forms a story. According to Kahneman, “What defines a story are changes, significant moments and endings.”

This choice of memories has huge implications for the customer experience. Imagine that you develop billing software. You roll out a new version that changes the invoice task flow. As a result, many customers cannot find the invoice statement at the end of the task. They call tech support, and get a quick answer: the system placed the statement in a new folder. The problem is solved.

However, the next time you revise the software, what will your customers remember?


Fleet Trends & Issues

London’s New T-Charge Takes Aim at Diesel Polluting Cars


London’s older, diesel polluting vehicles are causing some of the worst air in Europe, and will be charged a new 10-pound ($13) T-Charge when entering the central city.

Drivers of older diesel cars are currently paying the 11.50-pound congestion charge and will now pay a total of 21.50 pounds to drive an affected vehicle in central London.

“The shameful scale of the public health crisis London faces, with thousands of premature deaths caused by air pollution, must be addressed,” said Mayor Sadiq Khan in an emailed statement. “Today marks a major milestone in this journey with the introduction of the T-Charge to encourage motorists to ditch polluting, harmful vehicles.”

Read more of the original article at Bloomberg.

If You Feel the Need for Speed, Your Time Management Needs Work

The Driving Dynamics Safety Team

Speeding continues to be a serious problem. It is a contributing factor in approximately one third of all fatal collisions.

While speeding kills thousands on the highway, side roads have a fatality rate due to speeding that is almost three times that of interstates.

Why do people speed? It’s most often the result of inadequate time management.


Theft of Personal Information may be Accelerated by Autonomous Vehicles


The introduction of self-driving technology will bring many benefits to society, but at what cost to the security of digital assets and information?

Cybersecurity will be challenged to find new ways to protect a city’s infrastructure and its inhabitants personally identifiable information (PII).

“One study found only 6 percent of U.S. city and regional transportation plans address the potential effects of driverless technology. Government involvement in this technological and societal shift is growing. The SELF DRIVE Act is steering its way through the U.S. Congress.”

Read more of the original article at StateScoop.

Will Self-Driving Cars Face Bullies in New York City?


In early 2018, General Motors’ self-driving Cruise Automation vehicles will join motorists and pedestrians on the streets of lower Manhattan.

Autonomous driving technology combines sensors, cameras and artificial intelligence to avoid hitting vehicles and pedestrians alike.

“This could become a problem with pedestrians ‘bullying’ self-driving cars,” says Bart Selman, an artificial intelligence expert at Cornell University. “Self driving cars behave conservatively, and follow all the rules, so there is a problem when humans push them and bend the rules.”

Read more of the original article at Wired.


Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

The concept of connectivity has received a lot of buzz, and rightfully so. We are riding a wave of connectivity – vehicles, highways, the Internet of Things – and it is all powered by data. Analyzing data in new ways encourages advanced exploration, integration and education. It exposes powerful information that drives both our personal activities and business innovations.

Data is what powers SpaceX into space, tells us where we should go to dinner, summons the closest and best ride-sharing driver, and yes, delivers optimally run fleets. But is it all about the data? Of course not! It is foundational, but the real connections go beyond data.

Being an advocate for superior customer service, I would argue that it is the connections of people, along with the right data, that complete the value equation.



Ford Transit Connect

The Washington Post

The future of the auto industry is faced with many challenges, including the  wants and needs of their customers for both business and personal uses.

“Getting it wrong in one place might spell doom for a product somewhere else in the world and lead to the loss of billions in the regional currency. Getting it right, perhaps with only a few modifications for global production and sales, will spell success.

Ford’s answer is the  2017 Ford Transit van, both the full-size cargo model and the compact Connect Titanium Wagon passenger model.

Read more of the original article at The Washington Post.


Staying Focused

Harvard Business Review

Technology has overwhelmed work environments with a relentless stream of emails, meetings, and distractions.

Research by the University of London reveals that our IQ drops by five to 15 points when we are multitasking. The ability to focus is a competitive advantage in the world today.

In 2010, Eric Schmidt, then the CEO of Google, shared a concern with the world: “Every two days, we create as much information as we did from the dawn of civilization until 2003. I spend most of my time assuming the world is not ready for the technology revolution that will be happening soon.”

Read the original article at Harvard Business Review.

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 78 years. Wheels helps you build tomorrow’s fleet today.

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