FleetManagementWeekly AmeriFleet
June 27, 2017


Editor's Analysis & Top Industry News

What Do Millenials Want?

Wendy Eichenbaum’s popular monthly column is an excellent resource for those of us who are concerned with the User and Customer Experience. This month, Wendy answers the question: How do you connect with millennials? In Connect and Care –The CX Strategy for Millenials, Wendy says, “Millennials are very savvy about information and their needs. Reach out to them and address their needs. You’ll find a loyal partner in co-creation and spreading the word.”

Enjoy the issue and check our website FleetManagementWeekly.com for daily updates on the latest news of interest to the fleet industry.

Have a safe and happy Fourth of July!

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

Globally Speaking — Perspectives on the Multinational Fleets

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

BIG Data. BIG Results. BIG Future– Harnessing big data to achieve big results using cutting edge technology.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

VIDEO: Thinking Forward to Autonomous Vehicles

It’s likely that we’re only three to five years away from semi-autonomous vehicles. And that means fleets need to be forward-thinking when it comes to acquiring and cycling vehicles.

VIDEO: Reducing Cost

  What Opportunities Do Fleets Have for Cost Reduction?

When it comes to cost savings, a lot of public fleets are struggling to find new places to reduce spending. Meanwhile, there’s not a lot of drive to reduce cost in the private sector right now.

VIDEO: The Heart of NAFA
  NAFA Chapters Keep the Organization Vibrant and Alive

NAFA chapters are at the heart of the organization, and offer a variety of fantastic opportunities for members – both in-person and online.

The Fleet Spot

CEI Announces Three Managerial Promotions

The CEI Group, Inc., a fleet driver management company, announced the promotions of Carol Gillespie, Kathy Latzko, and Jen Redanauer.
Carol Gillespie has been promoted to senior director, operations and training development. Kathy Latzko has been promoted to vice president, human capital operations. Jen Redanauer has been promoted to Director of Human Resources and Facilities, providing counsel to management on employee-related matters.


Don’t Let Your Approach to Driver’s Ed Fall into the Parent Trap

By Art Liggio, President, Driving Dynamics

Picture this scenario: You, an experienced driver, are traveling through the city at the posted speed-limit. You find yourself negotiating busy intersections, changing traffic patterns―then all of a sudden your cell phone rings.

What is your next move? What would you do if your teen was in the car beside you?


AFLA 2017 Speaker Named ‘Top 20 Keynote Speaker’

AFLA is excited to announce Walter Bond, one of this year’s AFLA speakers, has been named to Global Franchise Magazine’s “Top 20 Keynote Speaker” list.

The list honors corporate keynote speakers “known for talking compellingly on franchising and allied topics.” Walter Bond will address the issue of talent management at this year’s Annual Corporate Fleet Conference (AFLA 2017) to be held September 17-20 at the M Resort in Las Vegas, NV.

With a theme of “Your Winning Hand – Align, Advance, Accelerate, Achieve” the conference will feature innovative presentations on hot topics related to the fleet industry. Register now to secure your spot at the premier fleet conference!


NAFA Unveils Redesigned Website

A New Clean Design and Simplified Navigation Improves Overall Experience

NAFA Fleet Management Association (NAFA) has unveiled the new, completely redesigned www.nafa.org website providing more value to the memberships and visitors. Touting mobile-responsive, easy-to-navigate layout, the website provides users with advanced functionality and enhanced content.


The Fleet CX Toolkit

How do you connect with millenials?

By Wendy Eichenbaum

There are over 80 million millennials in America, one-fourth of our population. They have $600 billion in buying power according a recent Accenture study.

And they were the first generation to grow up with instant and constant interaction with technology. When developing your CX marketing strategy, it’s critical to consider what makes a great experience for millennials.

Millennials typically perform their own research when shopping for products. They use an average of three devices, so they expect an omni-channel experience with companies. At a minimum, your website should be responsive. And they will look at multiple sources for information. Social media is a primary source. An Elite Daily report showed that nearly half of millennials used social media to influence buying decisions. Only 1% of millennials said that traditional advertising influenced them.


Giving Up Control?


Researchers find that Americans are particularly skittish about giving up control of a vehicle to an automated system. 

But a new study says car buyers are now simply fed up with semi-autonomous features like lane-departure assist and adaptive cruise control, the Wall Street Journal reports.

As part of J.D. Power’s annual Initial Quality Study, the Journal says car buyers reported being increasingly dissatisfied with the semiautonomous features showing up on vehicles.


Ignite Your Selling Potential

By Susan A. Lund, President of MR3

Selling is a lot like driving. People have beliefs that shape their behavior. Some beliefs are true and others are false. The false beliefs take take you off road and sometimes in the ditch. Today we are going to talk about another successful belief to keep you on the road driving in the fast lane to accelerate your success.

Belief #2

I am not a sales professional, thus I don’t believe I am selling or need to sell.

Is that true or false?


Fleet Trends & Issues

Waymo Teams Up With Avis, Apple With Hertz in Autonomous Vehicle Push

The Detroit Bureau

Waymo, the autonomous vehicle spin-off from Google, has signed a deal with Avis to have the daily rental giant manage some of the self-driving vehicles it is operating in the Phoenix area as part of a ride-share test program.

Apple, meanwhile, is reportedly teaming up with Avis rival Hertz program, in this case to lease a handful of Lexus SUVs that it will modify as part of its own autonomous vehicle project – something that Apple CEO Tim Cook recently described as “the mother of all AI projects.”

In the race to get autonomous, along with more advanced driverless, vehicles on the road within the next decade, established automakers and tech firms alike are lining up to find partners that can help accelerate their development programs.


As Legal Pot Aims for Retail Stores, Stoned Driving Presents a Challenge

LA Weekly

As weed heads for retail stores for users 21 and older starting next year, California leaders appear to be learning a lot from the mistakes of other marijuana-legal states.

One lesson is that a blood alcohol-style limit for drivers probably doesn’t work. Other states, including Washington, established a DUI limit of “5 ng/ml or more of delta 9-tetrahydrocannabinol” in a suspect’s bloodstream.

The problem is that this limit does not necessarily correlate to being high. Marijuana users could, for example, have smoked two days ago and still show a 5 ng/ml reading, experts say.


What Would YOU Do In An Autonomous Car?

Jacob’s Media

Flying cars?  Driverless cars?  It’s the stuff of The Jetson’s. And unlike the world of the future they promised us in the go-go 60s, it looks like autonomous cars are around the corner.

I’ve talked to many friends and colleagues in the business, living in areas of the U.S. where companies like Uber, Google, Tesla, and scores of other companies are all busily trying to perfect their autonomous driving technology.

Billions are being invested, and cities and municipalities are lining up to ensure their participation in what’s proving to be an amazing race with no drivers.


This Adorable Driverless Bus Will Soon be Making Stops at the University of Michigan

The Verge

No steering wheel, no pedals, no problem

Starting this fall, students at the University of Michigan will have access to an entirely new form of transportation in the form of this adorable, completely autonomous shuttle bus.

The university plans to deploy two of the shuttles, manufactured by French startup Navya, to service a two-mile route between the Lurie Engineering Center and the North Campus Research Complex on Plymouth Road. The shuttle can carry a maximum of 15 passengers, and lacks a steering wheel or pedals.


Autonomous Vehicles

USA Today

A USA TODAY Network survey of nearly a dozen states hoping to lead the way in autonomous vehicles reveals varying degrees of readiness across the nation

Self-driving vehicles are synonymous with sophisticated sensors producing terabytes of data being analyzed by powerful computers. But it seems the success of this transportation revolution hinges on a decidedly low-tech material: Paint.

That’s because when it comes to getting the nation’s infrastructure ready for autonomous traffic, the most critical upgrade amounts to making sure the lines on our 4 million miles of roads are solid, bright and preferably white so they can be picked up by computer vision gear.


Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

Do you need to walk in your customer’s shoes in order to truly understand their issues and provide the right solutions?

We have heard this saying many times before, and it could have been appropriate at the time, but time and challenges have changed. Customers still expect you to watch for cracks in the sidewalk and not let them fall. However, that is no longer enough for today’s fast paced environment.

Shoes are certainly foundational to the service equation. You can’t look forward if you aren’t on stable ground. However, I would suggest that we also tilt our heads up from our laptops and smart phones and provide an extra set of eyes for our customers. The greatest value comes from looking forward and into their future toward the next set of challenges and opportunities.

Do you take the time to look up? And when you do look up, do you stay there and consider options, strategies, and plans to move forward? Or do you quickly get distracted by the next email and bring your attention back to the cracks in the sidewalk again?


Solving Puzzles

New York Times

Want to work for Jaguar Land Rover? You could improve your chances by solving puzzles.

The carmaker announced on Monday that it would be recruiting 5,000 people this year, including 1,000 electronics and software engineers. The catch?

It wants potential employees to download an app with a series of puzzles that it says will test for the engineering skills it hopes to bring in.
“While traditional applicants will still be considered, people who successfully complete the app’s puzzles will fast-track their way into employment,” said Jaguar Land Rover, which is owned by Tata Motors of India.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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