FleetManagementWeekly AmeriFleet
May 9, 2017


Editor's Analysis & Top Industry News

How to Defend Your Fleet Against Liability

Negligent entrustment is of enormous consequence to fleets and this week we publish the first of a three-part series on this subject, authored by CEI’s Kevin Reilly.

We recall an incident several years ago where an intoxicated driver of a company van killed a pedestrian in a crosswalk. The Fortune 500 firm had never checked his MVR. If they had, they would have found that his license had been revoked because of a previous drunk driving arrest. The settlement, of course, was substantial but, more tragically, a life was lost.

Has your company banned cellphone use while driving? Don’t think it’s a crisis? Read “Distracted Driving – When Your Life & Livelihood Are on the Line”.

Drive Safety,

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

Globally Speaking — Perspectives on the Multinational Fleets

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

BIG Data. BIG Results. BIG Future– Harnessing big data to achieve big results using cutting edge technology.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

VIDEO: A Smart Mobile App for Accident Management

The new mobile app from The CEI Group is a powerful tool when it comes to accident management.

VIDEO: Fleets and Mobility Management

  The Mobility Revolution is Coming Fast

The Mobility Revolution is coming fast, with three key converging trends: Zero Emissions, Zero Accidents, and Zero Ownership. Check out Neckermann’s book “The Mobility Revolution” on Amazon.

VIDEO: Ignite Your Selling Potential
  Navigating Around Your Selling Challenges

As Susan Lund says, You are selling – or unselling – every day – you can navigate around ALL of your selling challenges by igniting your selling potential!

The Fleet Spot

Are Fleet Fuel Costs Rising in 2017? Annual TCO Index Shows a Likely Increase is Coming

Each year, Element Fleet Management releases its Total Cost of Ownership (TCO) Index, a study that looks at major cost categories affecting vehicle fleets.

The index is designed to help fleet managers and businesses understand fleet and vehicle expenses in the context of a changing economic landscape.

The TCO Index found that 2016 was a good year for fuel cost savings – with a 12 percent reduction in spend, driven by lower prices than in 2015. In addition, those savings enabled businesses to offset a 7 percent increase in net depreciation, almost entirely due to a softening resale market for vehicles other than pickups and cargo vans. In contrast, last year’s TCO Index only reported a 1 percent rise in depreciation costs.


Donlen Increases Fleet Driver Productivity With Updates to DonlenDriver™ Mobile App

Donlen announces enhancements to its state-of-the-art mobile app, DonlenDriver Mobile, that provide fleet drivers with convenient access to important vehicle documents and notifications.

With these updates, managing a fleet and vehicles no matter where the road may take fleet drivers just got easier.

DonlenDriver Mobile already provides fleet drivers with the tools they need to easily access and input important information in areas such as personal tax reporting, new vehicle ordering, company policy compliance, and vehicle delivery status updates.


Register Now For NAFA’s Next Webinar, ‘The True Cost of Compliance,’ May 17!

Keeping up with changing regulations that vary across each state is a top concern for fleets.

Many fleet managers aren’t clear on how to effectively ensure regulatory compliance on an ongoing basis. In this session, we’ll explore the latest regulations around fleet vehicle inspections and outline what fleets need to be doing to strengthen inspection processes and avoid hefty penalties and inflated costs.

Join instructor Will Yarbrough, Sales Manager, Fleetio, for this webinar!

Registration for this webinar closes on Tuesday, May 16, so don’t miss out! NAFA webinars are available for FREE for NAFA Members (Regular and Associate) as an exclusive benefit of membership. Registration for non-members is $25.00.

Click here for the latest on all of NAFA’s webinars!


Roxanne Emmerich to Speak at AFLA 2017

AFLA is excited to announce Roxanne Emmerich has been added to the program for the Annual Corporate Fleet Conference (AFLA 2017) to be held September 17-20 at the M Resort in Las Vegas, NV.

With a theme of “Your Winning Hand – Align, Advance, Accelerate, Achieve” the conference will feature innovative presentations on hot topics related to the fleet industry. Register now to secure your spot at the premier fleet conference!


On Fleet Driver Management

Part one of a three-part series on negligent entrustment

By Kevin Reilly, Editorial Communications Manager, The CEI Group, Inc.

Negligent entrustment – two words that keep the experienced fleet manager up at night.

And yet, there are still fleets, large and small, that are not in a position to defend themselves from this form of liability.

Negligent entrustment occurs when an employer allows an employee to drive on company business when the employer should have known that that employee was unfit for the road. The key word in this definition is “should.” The onus is on the employer to execute their due diligence before allowing an employee behind the wheel for business, and a company cannot claim they “didn’t know” about the reckless history or habits a driver possessed when they gave that driver the keys.

No two fleets are the same, and the liability issues they face are just as unique as the rest of their operations. Some fleets don’t have a safety policy at all, or a weak one at best, and these fleets are one negligent claim away from a lawsuit.


Fleet Spectator

By Mark Boada, Senior Editor

Billions of dollars have been spent and billions more have been committed to pursuing the ultimate goal of automotive safety: zero accidents.

Whether that goal – literally, not a single crash ever again – is practical, no one denies that future technology will produce a dramatic reduction in collisions, save lives and lessen injuries.

The proof of concept is the success that some of the driver-assist systems that have already been deployed. To date, the most effective system is forward crash avoidance with automatic emergency braking. According to the IIHS, it has proven to reduce rear-end collisions by 40 percent. That’s a remarkable result, especially given that rear-end collisions are the most frequent kind, accounting for some 34 percent of all roadway accidents.

What’s wrong with this picture? Not much, but one nagging question remains: what about the other 60 percent, the rear-enders the technology doesn’t prevent?


Combatting Distracted Driving

More companies are doing the right thing and banning all cellphone use, other than preset GPS route guidance, behind the wheel for employees driving a company car or doing company business.

That means no texting of any kind at any time (including at stoplights) and no calls of any kind including hands-free (that’s right, countless studies over many years prove there is virtually NO difference in distraction between hands-free and hand-held calls). Violate the ban, and you could get fired.

Don’t think it’s a crisis? Rethink it. Translating the most recent available data on annual road fatalities into the equivalent number of airplane crashes, there would be 15 plane crashes of average size commercial planes a month in the US. Try wrapping your brain around that—imagine if 15 airplanes were crashing each month. Surely every corporation and household would notice. We would not accept this.


Fleet Trends & Issues

Shortage of Auto Mechanics Has Dealerships Taking Action

New York Times

If the sticker shock faced by car shoppers in the showroom isn’t enough to provoke a cardiac episode, a visit to the dealership’s service department might do the job.

That’s where a tire-kicking customer is likely to spot the sign announcing labor charges upward of $125 an hour, a rate typical in cities and at the low end for luxury brands.

Besides chest pains, the number might also elicit a gasp of realization: “That’s way more than I earn.”


Are Privately Owned Cars Set to Vanish?

The Detroit Bureau

When Waymo, the autonomous vehicle spin-off of Google began offering to let Phoenix-area families try out its vehicle service last month it touched off what a new study is calling “a historic revolution in transportation.”

While the number of Americans using all forms of ride-sharing – autonomous or otherwise – is currently quite small, RethinkX, an independent think tank that looks at the impact of new technology says it will grow rapidly.

By 2030, it predicts in its new report, 95% of the miles traveled in the U.S. will be in self-driving, shared electric vehicles.


New U.S. Transportation Secretary Doesn’t Seem To Know Anything About Autonomous Cars


Here’s Elaine Chao, the new U.S. Transportation Secretary who is concerned about the comfort level citizens have toward autonomous cars, talking about self-driving cars this week: “We have now self-driving cars. We have level-two self-driving cars. They can drive on the highway, follow the white lines on the highway, and there’s really no need for any person to be seated and controlling any of the instruments.”

Come again?

When Chao expressed that she understands citizens need to better understand self-driving tech, it was a show for optimism; only one-in-four Americans trust the idea of a robot car right now. But this remark? This doesn’t jibe with reality.


ACT Expo 2017: UPS Spotlights Addition to Massive Alt-Fuel Vehicle Fleet

NGT News

Among the many alternative fuel vehicle (AFV) fleets touted at this year’s Advanced Clean Transportation (ACT) Expo, held in Long Beach, Calif., there was one company that stood out for the success of its massive AFV and advanced vehicle technology fleet.

UPS, the delivery company with a strong sustainability corporate policy, has been making strides in the AFV market for years, having deployed more than 8,300 AFVs across the globe – and it looks like it’s far from finished.

On Tuesday, May 2, UPS announced the addition of its first fuel cell electric vehicle (FCEV) to its “Rolling Laboratory” fleet and displayed its chassis and powertrain for attendees at the ACT Expo.


Inside Out


The car has long proved a cornerstone of American life, inextricably tied to almost everything people do in work, life, leisure, and business.

It is also a marker of our contemporary moment, distilling and reacting to cultural cues—think of the bombastic muscle cars of the Vietnam era, and the trepidatious econo-boxes that arrived in its wake. That won’t change anytime soon, but the car will undergo radical change—from the inside out.

“I look at the exterior as the love at first site, and the interior as the long-term relationship,” says says Derek Jenkins, chief of design for California electric vehicle startup Lucid Motors.


Fleet Marketing

By Ed Pierce, Fleet Industry Marketer

As any great salesperson will tell you, sales is not about a great product or service, it’s about the customer’s perception of value.

For fleet decision-makers, value is helping to maximize the contribution of the fleet to corporate strategic goals as well as the savings derived from controlling costs.

The more meaningful the value story, the better the chance that a fleet service or product provider can begin or move along the sales process with a fleet decision-maker.

Even if the company has been an industry leader for 100 years, insists that every manager earn a Six Sigma Master Black Belt, regularly wins prestigious “Best of” awards, and reports fantastical total customer savings every quarter … even with all of that, the ability to differentiate the value proposition — in terms that are meaningful to the customer – is the real key to winning and keeping business.


Drug-Impaired Driving

The Washington Post

A report suggesting that drivers killed in crashes are more likely to be on drugs than drunk is getting pushback from a surprising direction — other traffic-safety advocates.

A week after a report suggesting that drug-impaired driving is moving to the fore of concerns in traffic safety, Mothers Against Drunk Driving (MADD) jumped in Monday to express concern that the report could lead the public to believe the country has turned the corner on drunk driving. There is still much work to do, MADD officials said.

“There is no way you can say drugs have overtaken alcohol as the biggest killer on the highway,” J.T. Griffin, chief government affairs officer at MADD, said Monday.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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