FleetManagementWeekly AmeriFleet
April 18, 2017


Editor's Analysis & Top Industry News

Gearing Up for NAFA I&E!

Fleet Management Weekly is finalizing our plans for the 60th annual NAFA I&E in Tampa next week — and we’re getting pretty excited to meet and interview many of you! If you haven’t registered yet, there is still time to do so.

It’s Distracted Driving Awareness Month, and we have an excellent article from Art Liggio at Driving Dynamics. He admits that it might seem like the millionth article on the topic, but this one is a little different: it takes a detour from the status quo and uses a bit of reverse psychology to help lower crashes related to distracted driving.

Are you marketing to fleet professionals? If yes, please check out this info on what Fleet Management Weekly can do for you. We have an audience of over 18,000+ fleet professionals, and we offer a breadth of options at very competitive prices. Email me to find out more.

Ted Roberts

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

Globally Speaking — Perspectives on the Multinational Fleets

Customer Driven — Engage your organization to create customer loyalty, trust and superior servic

On Fleet Driver Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

BIG Data. BIG Results. BIG Future–  Harnessing big data to achieve big results using cutting edge technology.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

VIDEO: An Impressive Legacy; A Promising Future

In over a century and a half, Knapheide has evolved from a wagon builder to one of the premier providers of work truck solutions.

VIDEO: Improving Your Fleet

  Easily Identify Troubling Outliers

Whether it’s high maintenance spend, negative driver behaviors, or undesirable fuel economy, smart technology from ARI can help you identify troubling outliers in your fleet.

VIDEO: This Year's IFA
  Rethinking the International Fleet Academy

NAFA has rethought the International Fleet Academy – or IFA – to be more of a community-building experience. And this year’s event will feature automotive futurist Lukas Neckermann speaking about the Mobility Revolution. READ MORE about IFA

The Fleet Spot

Donlen President to Speak During Fleet Management Company Executive Panel at 2017 NAFA Institute & Expo

Donlen announces that Tom Callahan, Donlen president, will be one of six panelists during the Fleet Management Company Executive Panel at the 2017 NAFA I&E in Tampa, Florida on Thursday, April 27, 2017 at 9 a.m. EDT.

The 2017 NAFA I&E offers fleet professionals a full week of high quality fleet management education sessions, which are current and relevant to their success. During the Fleet Management Company Executive Panel, attendees will hear established leaders in the fleet industry.


CEI To Preview New DriverCare™ Mobile Application At 2017 NAFA Conference

CEI will be previewing a new DriverCare™ mobile application that combines both safety management and accident management services at the NAFA Institute and Expo in CEI’s booth, #1011. The conference runs from 4/23 – 4/26 at the Tampa Convention Center in Tampa, Florida.

The DriverCare mobile application is the first to allow fleet drivers to access to both accident management and safety services on the same platform. According to CEI’s Brian Kinniry, senior director of strategic services, drivers will have the ability to start a claim at the accident scene with photo-taking capability, view their company policy assigned risk level, and access safety related assigned tasks from the home screen.


UC San Diego Extension: Customer Experience Revolution Workshop

“Become an Experience Maker”! May 4-5 — University of California, San Diego Extension

Join this two-day immersive customer experience workshop where you will learn about best practices, leadership culture and decision making that guides the success of the top customer experience companies.

Companies like Apple, Amazon, Starbucks, REI, and newer start-ups including Airbnb, Square and Uber, dominate their industries and marginalize competition. How have these “Experience Makers” become better and different for customers and more profitable and longer lasting than the competition?


Donlen’s Beth Wills to Present “Using Data to Enhance Fleet Policies” Session at NAFA 2017

Donlen announces that Beth Wills, director of Fleet Administrative Services at Donlen, will be one of the subject matter experts presenting at the Using Data to Enhance Fleet Policies session.

The session will be held at the 2017 NAFA I&E in Tampa, Florida on Tuesday, April 25 at 10:30 a.m. EDT.

The 2017 NAFA I&E offers fleet professionals a full week of high quality fleet management education sessions, which are current and relevant to their success.


Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc

How do you achieve the “holy grail” of customer service?

To help answer that question you can seek the advice written in the hundreds of thousands of books on the topic, attend seminars and conferences, conduct online research – your resources are endless. Googling the phrase “customer service” returns 786,000,000 search results! If you work in customer service and have the desire to fulfill your intellectual curiosity, you’ve likely clicked into many of these results to investigate further in hopes of refining your skills.

I’ve read the books, attended the seminars, sifted through the online search results in pursuit of that “holy grail.” While I’ve collected some valuable insights, I’ve discovered something that is difficult to teach and to learn, but in my opinion, just might be the “holy grail” of customer service that everyone is searching for…authenticity.


Shared Mobility

McKinsey & Company

While sharing cars likely means slower growth of vehicle sales, it also suggest strong new opportunities for automakers, suppliers, and many more players.

The increasing popularity of shared mobility will slow global vehicle sales but not reverse them. Although there likely will be fewer new vehicles on the road because of sharing, car sales in developing countries will outpace shared mobility’s impact over the next 15 years.

Still, through 2030, roughly a third of the expected increase in vehicle sales from urbanization and macroeconomic growth likely will not happen because of shared mobility.


Safety & Risk

By Art Liggio, President, Driving Dynamics

This is national distracted driving awareness month, and I’m thrilled to announce that this is the one millionth article written on the topic. To commemorate this annual campaign, let’s strive to reach an all-time high this month in the number of drivers distracted at any single moment.

Wait, Huh? What in the world?

OK, I’ve taken some literary license with the introduction but, hopefully, I got your attention and provided a clue we’re going to look at things from an unexpected view. Of course I don’t really want the number of distracted drivers to go up this month, or ever. And maybe this isn’t the one millionth distracted driving article, although it may feel that way. But stay with me, there is a point to this—and it has to do with detouring from the status quo and using a bit of reverse psychology to help lower crashes related to distracted driving.


Fleet Trends & Issues

Can Better Maps Help Cadillac Beat Tesla’s Autopilot?


General Motors’ Super Cruise is a hands-free driving system comparable to Tesla’s Autopilot. It’ll debut this fall in the Cadillac CT6 sedan, and Cadillac is describing it as “the industry’s first true hands-free driving technology for the highway.”

That’s a bit of a shot at Tesla, whose Autopilot system has been on the road for years.

But Tesla now requires that drivers actually keep their hands on the wheel, even when Autopilot doing the driving.


Aspiring Tech Prodigy Tries To Re-Route Self-Driving Cars

Top Tech News

Austin Russell, now 22, was barely old enough to drive when he set out to create a safer navigation system for robot-controlled cars.

His ambitions are about to be tested.

Five years ago, Russell co-founded Luminar Technologies, a Silicon Valley startup trying to steer the rapidly expanding self-driving car  industry in a new direction.


Will Driverless Trucks Pass These Guys By?

The Washington Post

It looks like “an aerodynamic white box” on wheels, according to Fast Company.

That’s a fair description. But it’s really a new type of vehicle being tested by Swedish start-up Einride and it could soon disrupt the transportation industry.

It’s called the “T-Pod”. It has no seats, no windows…and no driver. It is self-driving. It can also be controlled remotely, runs entirely on electricity and can go as far as 124 miles while hauling up to 20 tons of freight before needing another charge. Oh, and it’s quiet and pollution-free.


The Three Things All People Who Get Promoted Have In Common


If you are seeking a promotion this year, consider these three things that are common to those who get promoted.

1. They go beyond meeting the qualifications.

Obviously, if you don’t meet the minimum eligibility requirements, you won’t even be considered for a promotion. But just meeting them is not enough. Why? Because there are typically countless others who can tick the boxes next to each of the job requirements.


S.U.V.s Today

New York Times

Americans want bigger, faster and more luxurious sport utility vehicles — and automakers are more than happy to fulfill the booming demand.

New S.U.V.s dominated media previews on Wednesday at the New York International Auto Show, the latest sign that the shift away from traditional cars is more than a short-term trend.

And the new vehicles are all about muscle. Ford Motor released a more powerful version of its extra-large Lincoln Navigator.


The Tesla Truck?


Elon Musk generated a storm of publicity yesterday with one tweet: “Tesla Semi truck unveil set for September. Team has done an amazing job. Seriously next level.”

What a bad idea.

Tesla has plenty to do without this new product introduction; the company faces significant operational challenges in introducing the Model 3, which it is touting to be its first mass production car.


Texting and Driving

SF Chronicle

Peggy Riggs often warned her children, including 20-year-old son David, about the dangers of texting and driving. In turn, David encouraged his friends never to engage in the practice.

But that message did not get through to the driver who killed David Riggs until it was too late.

In 2013, David was heading home on his scooter in Minnesota when a teenager in a Honda Civic slammed into him. The teen was distracted by texting on his iPhone, according to a lawsuit filed by Craig Riggs, David’s father.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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