FleetManagementWeekly AmeriFleet
February 28, 2017


Editor's Analysis & Top Industry News

Pinpointing Data

We are always eager to read ARI’s annual Industry Outlook publication. The 2017 edition has just been released and it focuses on the vehicle life cycle process and the most significant trends that will impact fleets. Advanced technology plays an integral role.

Tony Candeloro, ARI’s vice president of product development and client information services, says, “It’s no longer about the Big Data analytics provides, but instead focuses on how to pinpoint data to manage the specific outlier vehicles driving the highest cost to fleet.”

Have you registered for NAFA Institute & Expo yet? The International Fleet Academy leads off on April 24th and the general sessions on April 25th. There is so much to love about this conference of fleet professionals!

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

Globally Speaking — Perspectives on the Multinational Fleets

Customer Driven — Engage your organization to create customer loyalty, trust and superior servic

On Fleet Driver Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

BIG Data. BIG Results. BIG Future–  Harnessing big data to achieve big results using cutting edge technology.


Talent Management – Smart guidelines to help you manage the talent in your workplace.


VIDEO: Quarterly Business Reviews for Fleet Managers

As fleet managers continue to do more with less, having trusted partners is more important than ever. The quarterly business reviews that Shell does for fleet managers is just one great example.

VIDEO: Remarketing

  Kontos Kommentary – January 2017 Edition

In the latest Kontos Kommentary, Tom Kontos, Chief Economist at KAR Auction Services, provides his insight and updates regarding used vehicle market conditions. To read the entire Kontos Kommentary for January 2017, visit https://www.adesa.com/kontos-kommentary.

VIDEO: Driving Customer Success
  Wheels: Our Only Focus is You

This nicely produced video from Wheels tells the story of their focus on helping their customers be successful.

The Fleet Spot

ARI Highlights the Trends Impacting the Vehicle Life Cycle from Start to Finish in its 2017 Industry Outlook Publication

ARI® announced today the publication of its 2017 Industry Outlook.

Unique to this year’s publication, ARI’s subject matter experts examined each step in the vehicle life cycle process to determine where the most significant trends will impact fleet professionals’ business operations in the next twelve to eighteen months. Advanced technology applications, data analytics and data integration impact every topic discussed in this year’s publication.


Cell Phone Use Leads to Blindness—But Organizations Can Help Deliver the Cure

Every time a person drives and engages in a cell phone conversation, the driver and everyone else sharing the road with this person are at risk

By Art Liggio, President, Driving Dynamics

Studies from major universities have concluded that when you speak on a cell phone—and this includes hands-free use, a phenomenon known as “inattention blindness” occurs. Simply stated, this is a person’s inability to perceive things which are in plain sight because the brain has prioritized and assigned its processing capacity elsewhere.


AmeriFleet Names Julie Allen Director of Sales

AmeriFleet has promoted Julie Allen to the role of Director of Sales after serving as Sales Manager over the last year.

An important part of AmeriFleet’s success growing new sales channels in 2016, Allen leaves her previous role as the company embarks on new efforts to increase market share in North America. She will continue to report to VP of Sales and Marketing Ryan Showers, and focus her efforts on growing the company’s significant business in the transportation, licensing and work truck spaces.


Donlen Introduces DriverPoint® Driver Identification to Pinpoint Individual Driver Behavior in Pool Vehicles

Fleet safety is a critical issue for fleet professionals, who are especially challenged when managing fleets with a pool vehicle system where identifying individual driver behavior is not a simple task. Donlen introduced DriverPoint Driver Identification to complement its award-winning DriverPoint Telematics.

To improve safety in fleets that utilize pool vehicles, individual accountability, monitoring, and coaching drivers are all critical to ensure sustained success.  With the latest combined hardware and software solution from Donlen, fleet managers can pinpoint risky behavior by driver—instead of by vehicle—in order to increase driver accountability, improve fleet safety, and reduce costs.


Globally Speaking

For fleet managers in Europe, as elsewhere, the easy gains in safety performance are over

By Mark Boada, Senior Editor

While Europe’s roads remain among the world’s safest, the latest figures show that the European Union’s goal of cutting traffic fatalities in half by 2020 is at risk of slipping away. Worse, the underlying causes indicate that, as in the United States, traffic fatalities and accidents may be poised for a dramatic increase.

In 2011, the 28-nation European Union, in concert with the United Nations Economic Commission for Europe, formally adopted the goal of halving the E.U.’s motor vehicle deaths from 31,500 in 2010 to just 15,750 by the end of the decade. Considering that fatalities had been reduced at nearly that rate over the prior 10 years, the goal seemed reachable.

From 54,900 in 2001, over the first decade of the 21st century, E.U. road fatalities declined by 43%, an average of 5.4% year. A number of factors contributed to the trend, including advances in road design and repair, traffic enforcement and automotive safety technology. But it’s apparent now that another factor made a healthy contribution: fewer people on the road due a slower economy.


The Fleet CX Toolkit

A needs analysis is a crucial step to understanding where users have problems performing a task, and which problems are most aggravating

By Wendy Eichenbaum

You’re at the grocery store walking to your car. It’s drizzling. Your hands are full of groceries. You can’t reach your key or press the button on the trunk that syncs with your key. We’ve all experienced this pain point.

But what is the primary pain point for you? Is it that you have to put the groceries down, often where there is little room and cars are circling for a space? Or is it that the ground is wet and dirty, so now you’ll get the car’s interior dirty? The answer to that question will affect your design need.

You need to understand the root of your customers’ pain before you design a solution. You can find this root by conducting a needs analysis with your target audience.


Ignite Your Selling Potential

“If you fail to plan, you plan to fail.”

By Susan A. Lund, President of MR3

Last session, we talked about how selling is a lot like driving. Let’s face it, some drive for performance and others don’t. I have always been intrigued with what’s the difference between those who succeed and those who don’t. What is the difference?

The difference between those who drive for performance and those who don’t is all in how they prepare, plan and focus. What do you do to plan to sell?


Fleet Trends & Issues

Excellent Long-Term Quality Isn’t Exclusive to Luxury Brands, J.D. Power Finds

While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners of many high-volume vehicles are also rewarded with excellent long-term quality, according to the J.D. Power 2017 Vehicle Dependability StudySM (VDS), released today.

The study, now in its 28th year, examines problems experienced during the past 12 months by original owners of 2014 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.


Los Angeles Tops INRIX Global Congestion Ranking

INRIX, Inc. published its all-new Global Traffic Scorecard. Based on a new methodology, INRIX analyzed 1,064 cities – 240 in the U.S. – across 38 countries, making it the largest ever study of traffic congestion.

Based on the findings, the U.S. ranked as the first most congested developed country in the world, with drivers spending an average of 42 hours a year in traffic during peak hours.

For the first time, the INRIX Traffic Scorecard also includes the direct and indirect costs of congestion to all U.S. drivers, which amounted to nearly $300 billion in 2016, an average of $1,400 per driver


IBM and Visa Want the Credit Card Car

TU Automotive

The race is on for in-car payment capabilities with tech giants taking on automotive players Shell and Jaguar. 

At the grand opening of its $200M (£161M) IBM Watson IoT headquarters last week in Munich, IBM announced that it is teaming up with Visa to extend secure payment capabilities into any connected device on the planet.

That could be a washing machine in a launderette in London. It could be a smartwatch on a wrist in Senegal. It could be the hatchback in your garage.


FASB Rule Change: Little Impact Seen on How Fleets Work

What fleet managers need to know about the upcoming FASB accounting rule changes

By Mark Boada, Senior Editor

New rules for how publicly traded companies account for fleet vehicle operating leases start to take effect this year, but it appears that other than complying with the paperwork requirements, the general consensus among both fleet leasing companies and accounting firms is that they won’t change the way core fleet decisions are made.

The real aim of the new rule isn’t to change the way fleets do business, but to provide full disclosure to investors about how much money fleet operators owe by putting both sides of the lease on a company’s balance sheet. To clarify, I offer this little bit of review.


Safe, Green and Connected


There is growing evidence that tomorrow’s urban cars will be “safe, green and connected,” Mary Gustanski, Delphi’s vice president of engineering, recently told Car Talk. “We’re going to see more electrification, and the electric car will merge with automated driving and the connected car.”

Electric vehicles (EVs) now hold just a 1% share of the global fleet on the road, but it could comprise 15% to 35% of total global new vehicle sales by 2040, according to IHS Markit. Worldwide sales are up more than 1,000% since 2010.

In Europe and China, where regulation encourages plug-ins, EVs could be more than half of new passenger vehicle sales by 2040 — the same time fully autonomous cars are expected to rule the roads.


Customer Driven

What does unexpected service mean in your industry?

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

I was recently traveling on a pretty typical flight but had an atypical experience. As we settled into our seats and turned off our cell phones, the captain greeted us. Only it wasn’t over the loud speaker, it was in person.

“Welcome to American, I’m Captain Chris. Anyone been to Colorado before? Anyone been on one of my flights before? Anyone ski? I just took up skiing a few weeks ago and believe me, you will appreciate falling into all the fresh fallen snow.” And while this exchange only lasted a few minutes, he engaged all the passengers while providing some insight into himself, his personality and interests. In just a few short minutes, we got to know Captain Chris much better.

But he didn’t stop there.


NAFTA and Trade


Mexico’s top trade negotiator doubled down on threats to break off talks to rework Nafta, saying his country will walk away if the U.S. insists on slapping duties or quotas on any products from south of the border.

“The moment that they say, ‘We’re going to put a 20 percent tariff on cars,’ I get up from the table,” Mexican Economy Minister Ildefonso Guajardo said in an interview. “Bye-bye.”


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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