FleetManagementWeekly AmeriFleet
January 31, 2017


Editor's Analysis & Top Industry News

Changing Times

The new Trump administration has unsettled the auto industry. Threats to renegotiate or pull out of NAFTA, diplomatic disputes with Mexico, and Trump’s hotly-contested immigration order are just a few of the areas of concern.

In Manheim’s 2017 Used Car Market Report, Tom Webb, chief economist for Cox Automotive, reassuringly says, “… although there is looming uncertainty about the economic climate in 2017, the prospects are still good that the seven-year recovery in the automotive industry will continue.”

Senior editor Mark Boada writes about crash-avoidance technology in his column. What could go wrong? Driver complacency. He says, “…drivers can become less vigilant and pay less attention when they believe their safety equipment is doing all the work.”

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Fleet Driver Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

Guidance for the Multinational Fleet — An expert’s view on the global fleet.

BIG Data. BIG Results. BIG Future– Harnessing big data to achieve big results using cutting edge technology.

Customer Driven — Engage your organization to create customer loyalty, trust and superior service.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

VIDEO: A Powerful Analytics Platform

Element Fleet has built a powerful analytics platform. It’s non-deterministic and predictive, and it employs a variety of tools.

VIDEO: Better Customer Experience

  Jeof Bean: There’s a Right Way to Do Customer Experience

According to CX expert Jeof Bean, somewhere around 15 to 20% of companies realize that they need to fully understand what customer experience is and how can they can best interact with their customers to create an experience that’s better and different — one where clients become advocates.

VIDEO: Investing in Innovation
  A Look at ARI’s Technology and Innovation Center

ARI is making constant investments in its people and its technology, which leads directly to a better customer experience. ARI’s Technology and Innovation Center is the epitome of this commitment.

The Fleet Spot

FLEXY Awards: Celebrating Exceptional Individuals

Submission deadline for FLEXY Award nominations end Friday, February 3rd!

NAFA welcomes individuals and teams to submit an entry for the 2017 Fleet Excellence Awards. Three finalists for each award will be chosen for both public fleets and corporate fleets. In addition, one award will be presented in the area of fleet leadership. Click here to learn more about the awards and the submission process.


Save the Date: International Fleet Meeting

If you oversee an international fleet, Geneva, Switzerland will be the place to be on March 8, 2017!

Held on the second press day of the Geneva International Motor Show, the International Fleet Meeting features speakers Markus A. Falk, CFE, VP and Head of Global Procurement Organization SAP SE; and Jürgen Freitag, Head of Global Commodity Fleet, Siemans AG, and Harald van Meel, Head of International Key Account Management FS-AG. They will be followed by a panel discussion.

This is an outstanding opportunity to network with global fleet professionals!

The Race for the Driverless Car Accelerates

By Jeff Schlesinger

Imagine sitting in the back of the car, reviewing a presentation, while an invisible chauffeur drives you to your meetings.

The advancements in the self- driving vehicle in the last year have been nothing short of extraordinary, and I have enthusiastically read and watched as each article offers additional information to this ever-changing, complex innovation.

As I researched the technology for this long-term vision, it became apparent that the transition from today’s driver-enhanced vehicle to the true driverless car of the future is filled with exciting safety developments.


Outgoing NHTSA Exec Fears Auto Safety Slide

The Detroit News

The outgoing head of the government agency charged with keeping highways safe is worried that auto safety won’t be a priority for the incoming Trump administration.

Mark Rosekind, a Ph.D. sleep expert drafted from investigating airplane crashes and other mishaps, said the agency has come a long way from the days when it failed to connect clues about faulty General Motors ignition switches, and was too accepting of Takata’s explanations for lethal exploding air bags.


Fleet Spectator

By Mark Boada, Senior Editor

Fleets considering acquiring crash-avoidance technology may be surprised to see more accidents happening rather than fewer, at least in the short term.

That’s what modern automotive history shows, and there’s anecdotal evidence that it’s already happening with the latest round of driver assist systems.

The president of a fleet driver safety company told me recently that his instructors are hearing every week from drivers who say they believe that their forward crash or lane departure warning system contributed to a recent accident. “They’re overreacting to the warning signals,” he said, and causing crashes as a result, instead of avoiding them. “They really don’t know how to interact with these systems to use them properly.”




2016 brought good news for almost every segment of the auto industry.

Highlights included accelerating used vehicle sales, a record high 17.5 million new vehicle sales, and a growing number of services and support products that are dramatically improving the efficiency of the automotive marketplace – from retail to remarketing.

These trends – and the outlook for 2017 – are explored in depth in the 22nd edition of the Manheim Used Car Market Report, presented by Cox Automotive. Each year, the highly respected compilation provides a compelling snapshot of data and trends shaping the used car business.

“2016 was most likely a bullish year for you regardless of what sector of the automotive ecosystem you’re part of,” said Tom Webb, chief economist for Cox Automotive. “Looking forward, although there is looming uncertainty about the economic climate in 2017, the prospects are still good that the seven-year recovery in the automotive industry will continue.”


Ignite Your Selling Potential

Selling is a lot like driving. It’s easy to get distracted with activity that takes you off road

By Susan A. Lund, President of MR3

I remember driving with a friend of mine who had just completed advanced drivers training. When I got in the car with her, she was a much better driver than before. As I reflected on my driving, I recognized I had room for improvement and decided I needed a driving course.

The good news is that after taking two driving courses, I learned how to drive for performance! How about you? Are you driving and selling for performance or distracted with activity that takes you off road?


Fleet Trends & Issues

Ford to Power Older Cars With Wi-Fi Through SmartLink

The Detroit News

Ford Motor Co. will offer customers with older model vehicles the connectivity of a new vehicle that includes 4G Wi-Fi through a small device that plugs into the car.

The Dearborn automaker said Friday that the small Ford SmartLink device plugs into the OBD II port below the steering wheel and will give owners of 2010-2016 Ford, Lincoln and some Mercury vehicles without built-in modems the ability to connect on the road.

Millions of customers could possibly take advantage of the device, Ford said.


Trump’s First Week Spells Trouble for Auto Industry

USA Today

In a single week, President Trump’s assertion of his more protectionist “America First” trade policy already holds massive implications for the auto industry.

A week that began with a cordial meeting with the CEOs of Detroit’s Big 3 automakers ended in a diplomatic dispute with Mexico, a key trading partner and home to many auto plants that supply cars to the U.S.

His administration floated the idea of a tariff or border tax to pay for a wall between the U.S. and Mexico. He made it clear that he has his sights set on a renegotiation of the North American Free Trade Agreement.


How to Avoid ‘Gotcha’ Toll Fees From Your Rental-Car Company

The Washington Post

Whether you’re heading down to Florida for spring break or out to Denver to go skiing, you need to know about one of the worst kinds of tourist traps you could fall into.

In Orlando, it’s called State Road 528, also known as the Martin Andersen Beachline Expressway. In Miami, it’s Florida State Road 112, also called the Airport Expressway. In Denver, it’s E­­-470, which connects the city with its international airport.

Not only are these toll roads opportunistically built next to airports, they’re almost entirely cashless, meaning there’s no booth where you can pay your toll.


Latest Vehicle Rankings Puts a Surprise at Top of List

The Detroit Bureau

While new car and truck sales are expected to slow a bit this month, the buyers that are out there are looking for a vehicle with a variety of things, but if safety and reliability are the key metrics, then the 2017 Buick Encore and Verano, Hyundai Sonata and Tesla Model S should be at the top of the list.

That’s according to The Car Book 2017, put out by Jack Gillis and the Center for Auto Safety. The 37th edition rated those three a perfect “10” on a scale of one to 10 for reliability and safety.

“Our goal is simple,” said Michael Brooks, Acting Executive Director, Center for Auto Safety, “to empower consumers by providing critical information about the most complex purchase they make.”


Ford Speaks Out

The Detroit Bureau

With protests continuing around the country in response to Pres. Donald Trump’s Executive Order on immigration and travel, the U.S. business community is being drawn into the fray, Ford Motor Co. among the latest companies to take a stand.

The second-largest domestic automaker issued a statement Monday morning cosigned by Chairman Bill Ford and CEO Mark Fields declaring, “Respect for all people is a core value of Ford Motor Company, and we are proud of the rich diversity of our company here at home and around the world. That is why we do not support this policy or any other that goes against our values as a company.”


Erase a Few Years


The new administration has put some wind in the sails of the market and, some would say, the economy too—which is potentially good news for job seekers.

But if you’re one of those seekers and you’re of a certain age, career guru Marc Cenedella has some critical advice: “Don’t list any dates on your résumé before the year 2000

Just zap it. Erase it. Pretend those years never happened.

Cenedella, founder and executive chairman of Ladders, a professional career site aimed at job seekers in the top 25% of the market, riled up some of his 9 million newsletter subscribers when he offered this guidance in December. “I definitely got some blowback,” he says


Preventing Drunk Driving


Whether you’re throwing a Super Bowl party or just attending one, now is the time to strategize the most important part of your game plan for the big game: a shutdown defense that prevents drunk driving.

Drunk driving kills. It takes a life every 51 minutes in America. On Super Bowl Sunday, we need a team effort to make sure everyone drives sober.

Here are the keys to the game:


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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