FleetManagementWeekly AmeriFleet
January 17, 2017


Editor's Analysis & Top Industry News

Continuous Improvement in 2017

Tips and tricks, lessons and learning – it’s all about improving your department, and yourself. In every issue of FMW, we strive to offer you the best content for just those reasons. Today we feature A Math Lesson in Service from Laura Jozwiak, explaining what math has to do with customer service and continuous improvement.

Also in this issue, Art Liggio talks about why it’s important to Make Drivers Great — Again and Again, for the sake of safety, your bottom line, and more.

Are You Marketing to Fleet Professionals?

If the answer is yes, then please consider our Content Marketing & Advertising options. We’re gentle on your fleet marketing budget and we will work with you to tailor just the right program. You can get more information here, and don’t hesitate to email me directly.

Ted Roberts
President and Chief Content Officer

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Fleet Driver Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

Guidance for the Multinational Fleet — An expert’s view on the global fleet.

BIG Data. BIG Results. BIG Future– Harnessing big data to achieve big results using cutting edge technology.

Customer Driven — Engage your organization to create customer loyalty, trust and superior service.

Talent Management – Smart guidelines to help you manage the talent in your workplace.


VIDEO: Reaching Out to People Who Don’t Do Fleet 100% of the Time

NAFA I&E continues to broaden its appeal – and is now reaching out to people who don’t do fleet 100% of the time.

VIDEO: Women in Fleet Management
  Finding Your Niche in Fleet

As part of our Women in Fleet Management series, Susan Miller talks about what it was like to find her niche in the Fleet Industry, and as a part of AFLA.

VIDEO: The One Second Advantage
  Winter Driving Safety Tips

Smart winter driving safety tips from Driving Dynamics — a one-second advantage can make a world of difference.

The Fleet Spot

Doug Keeley Leadership Expert Doug Keeley Named as Keynote Speaker at NAFA’s 2017 Institute & Expo

For 60 years, NAFA has understood that leadership is integral to every organization’s success and is a necessary skill for all professionals to master.

With this necessity in mind, NAFA proudly announces that Doug Keeley, CEO and Chief Storyteller of The Mark of a Leader, will be the Keynote Speaker for the Association’s annual conference, the 2017 Institute & Expo, April 25-28 in Tampa, Florida.

Recognized as one of North America’s most successful communicators, Keeley will bring his insight and the principles of Five Level Leadership, a core principle of the Mark of a Leader program to attendees in an engaging presentation.


donlen-total-cost-of-ownership-whitepaper Donlen White Paper: Proven Solutions to Control Total Cost of Ownership

For fleet professionals, understanding and managing their fleet’s total cost of ownership is one of their biggest responsibilities.

Through insights and experience gained with more than 50 years in the fleet industry, Donlen has identified the cost components that make up fleet TCO, and provided the most effective recommendations for reducing total cost of ownership in its new white paper, “Understanding Total Cost of Ownership: Take Control of Your TCO in 6 Steps.”


international-fleet-meeting-2017 Save the Date: International Fleet Meeting

If you oversee an international fleet, Geneva, Switzerland will be the place to be on March 8, 2017!

Held on the second press day of the Geneva International Motor Show, the International Fleet Meeting features speakers Markus A. Falk, CFE, VP and Head of Global Procurement Organization SAP SE; and Jürgen Freitag, Head of Global Commodity Fleet, Siemans AG. They will be followed by a panel discussion.

This is an outstanding opportunity to network with global fleet professionals!



flexy NAFA’s Fleet Excellence Awards Recognizes The Best And The Brightest In Fleet

Deadline For Submissions Is January 20!

Have you left your unique mark in your organization or company? Or know someone that has? Don’t miss out on a chance to enter the most distinguished awards program in the fleet industry!

Fleet Excellence Award (FLEXY for short) entries will be reviewed by a prestigious industry panel of judges. To ensure the legitimacy of the awards, judges will never see the names of the nominees nor the organizations they work for. This allows for judging by merit, not name recognition.

Submissions are open to every fleet management professional from around the world regardless of whether or not they are current members of NAFA Fleet Management Association.


Safety & Risk

By Art Liggio, President, Driving Dynamics

While vehicle types, traffic conditions and behavioral issues have greatly changed since the first driver education course in 1934, just how well have we kept up with preparing people to drive safely—especially those who spend hours each week behind-the-wheel for work?

As a fleet operator (non-CDL), do you think, based on an average of only six hours of formal behind-the-wheel training, the drivers in your fleet have come to you with an optimum level skill to operate a vehicle safely? Are these great drivers?

Most additional experience gained has been self-taught. These self-learned behaviors may include taking shortcuts around traffic rules, ignoring dangerous weather-related road conditions, and perhaps achieving a level of comfort with risky or distracted driving habits. Spend any time on the road and you’ve likely experienced a multitude of safe driving quality control deficiencies that are the product of this “curriculum.”


Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

Ready for some math? You may not think math has anything to do with customer service and continuous improvement, but it certainly does!

Before you groan over a math lesson, give me a chance to explain. It starts with my dog, Fred. Fred is a Shepherd / Labrador mix that loves to go on walks with me. It was during one of these walks that I discovered a podcast from Tom Ziglar (son of Zig). During one of his episodes, he shared a simple formula that resonated with me and that I continue to apply:

  • Attitude x Effort x Skill = Results
  • Each attribute is given a rating from 0 to 3
  • The optimal result would be a great Attitude (3) x unwavering Effort (3) x expertise in your Skill (3) would give you a Result of a 27
  • Anything less, is well, less.


Automotive Trends

The Washington Post

Just how old is that hooptie in your driveway?

The average vehicle on American roads is nearly 12 years old, market research shows, as drivers hold on to their old, reliable wheels for longer stretches of time. That has held true even as more people than ever bought new cars last year — 17.5 million of them.

The most popular vehicles today are getting bigger in size, generating reams of data and, more and more often, pestering you to drive better. The vehicles built for the future — those that are merely bold concepts today — will be even more peculiar and provocative.

In the past two weeks, the CES technology conference in Las Vegas and the North American International Auto Show in Detroit offered tremendous insight into where automotive trends stand today and where they appear to be headed in the years to come. Below are seven trends every driver should have on his or her radar, whether looking to make a trade-in or just gawking at what’s on the road.


Fleet Trends & Issues

Uber Exec Sees Bright Future for Ride Sharing

The Detroit Bureau

With the transformation of mobility gaining momentum, Uber’s potential for growth is immense; one of the company’s top executives told the annual Automotive News World Congress.

Shant Marakby, a former Ford Motor Co. executive who is now Uber’s vice president of global vehicle programs, said Uber’s ride-sharing business has caught on and continues to expand In cities such as New York, Los Angeles, London and Paris.

Further, the company expects to expand even more by adding autonomous vehicles in the future and help curb the use of surge pricing, which is unpopular with customers.


Google Spin-Off Waymo Sees Huge Jump in Self-Driving Safety: CEO John Krafcik

The Mercury News

Self-driving cars from Google spin-off Waymo have become far more capable of handling roadway hazards over the past year, with incidents of human backup drivers having to take control plunging 400 percent.

That’s according to Waymo CEO John Krafcik, who also announced that the firm has dramatically cut the cost of its self-driving systems by making hardware in-house.

“This is critical as we look to commercialize self-driving technology,” Krafcik said Sunday at the North American International Auto Show in Detroit.


The Most Interesting Cars of the 2017 Detroit Auto Show


The cars receiving their U.S. and world premieres during the press days at the 2017 North American International Auto Show in Detroit, which wrapped up this week, offered a glimpse of the short and medium-term future of the automotive industry.

There was no one vehicle that dominated the show, although the 2018 Kia Stinger GT, Lexus LS 500, and 2018 Toyota Camry received a lot of attention along with a few couple of interesting concepts and Pixar’s life-size model of star Lighting McQueen

The automakers that decided to skip Detroit were as much a story leading up to the show, as the companies that did have reveals.


Traffic Deaths Surged in First 9 Months of 2016

The Detroit News

Traffic deaths surged about 8 percent in the first nine months of last year, continuing an alarming upward spiral that began in late 2014, according to National Highway Traffic Safety Administration estimates released Friday.

The sharp increase comes at the same time Americans are putting more miles on the road than ever, the government said. But the rise in deaths is outpacing the increase in travel. Vehicle miles traveled in the first nine months of 2016 rose about 3 percent.

Experts believe the increased travel is mostly a result of an improved economy and low gas prices. But NHTSA’s data experts said increased travel and an improved economy alone can’t explain the rise in deaths.


A Deal That Never Happened


Volkswagen AG might have stayed clear of the diesel cheating that led to the worst crisis in its history had the company not pulled out of a promising deal with Daimler AG more than a decade ago.

Led by former Chief Executive Officer Bernd Pischetsrieder, Volkswagen examined strategic options for tie-ups and cooperation projects in 2005, a time when the company was undergoing painful restructuring.

The deliberations included senior-level talks on a possible deal with its German rival that would have given it access to Daimler’s diesel technology and could have even included cross-shareholdings of about 10 percent, according to people who were involved in the discussions.


On Fleet Driver Management

By Kevin Reilly, Editorial Communications Manager, The CEI Group, Inc.

Predictive Analytics is nothing new, but the application of predictive techniques has been seeping into every facet of business and government operations.

The market for predictive analytics technologies tripled, from 11 billion to 35 billion dollars, from 2000 to 2012. It is now estimated that the US alone will need 190,000 more analytics experts and 1.5 million more data-literate managers by 2018. These figures are derived from FICO analytics.

In the past few years, however, even predictive analytics is progressing. It has given way to prescriptive analytics. This change is more than wordplay, introducing a more proactive approach to data analysis. For fleet safety decision-makers, a prescriptive approach introduces a customized process for effectively identifying and remediating hidden high-risk drivers within a specific organizational culture.


Self-Driving Cars

Business Insider

There’s no question that self-driving cars are coming — the real debate at this point is who will get there first.

We rounded up a whopping 20 companies — from traditional automakers to Silicon Valley start-ups — who are working to build a self-driving car by 2021. Naturally, when we will see a fully driverless car hinges just as much on the regulatory environment as advancements in self-driving tech.

But companies are plowing ahead with getting their self-driving cars ready by as early as 2021.

READ MORE to see all the players in the self-driving car space:

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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