FleetManagementWeekly AmeriFleet
November 8, 2016


Editor's Analysis & Top Industry News

Safety, Travel & Leadership

We are thrilled to see the amazing advancements in fleet safety, both from the standpoint of the vehicle and the willingness to focus on proper driver training. We give a bow to a few of many influencers of this: NHTSA, IIHS, NETS, NAFA, AFLA, fleet service providers — and fleet managers who insist on the best for their drivers. Having our drivers return home safely every night is our shared goal.

We do a fair amount of business travel and like all corporations look for ways to reduce expenses. To that end, Runzheimer has just released an excellent White Paper: Adapting to a Shifting Business Travel Landscape. If travel expenses are on your radar, the White Paper is a compelling read.

Finally, we are a pushover for Women in Fleet Management (WiFM) – check out Erin Gilchrist’s video and register for a WiFM webinar with LeasePlan’s CEO Mike Pitcher. He has written a very engaging book: The Seven eLements of Leadership. He thinks we should be having fun at work — I agree!

Janice Sutton
Editor in Chief


Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Accident Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

Guidance for the Multinational Fleet — An expert’s view on the global fleet.

BIG Data. BIG Results. BIG Future– Harnessing big data to achieve big results using cutting edge technology.

Customer Driven — Engage your organization to create customer loyalty, trust and superior service.

Talent Management – Smart guidelines to help you manage the talent in your workplace.


VIDEO: Dealing with the Pace of Change

Wheels President Dan Frank shares his thoughts on some of the biggest challenges facing fleet managers today.

VIDEO: Women in Fleet Management
  Work-Life Balance Begins with You

Besides being a fleet professional, Erin Gilchrist is also a mom, an athlete, an active member of Women in Fleet Management (WiFM) and her own person. And she knows a lot about maintaining a positive work-life balance.

VIDEO: The Dangers of Distracted Driving
  Not Enough is Being Done to Address Distracted Driving

This industry expert doesn’t believe that nearly enough is being done to address the dangers of distracted driving.

The Fleet Spot

Mike Pitcher 2 WIFM Webinar: The Seven eLements of Leadership

Join WIFM for this engaging webinar by Mike Pitcher, president and CEO of LeasePlan. November 17, 2016 — 2:00 pm Central

Leadership is no longer the private domain of a few executives that send decisions from the corporate headquarters.

Whether you are beginning your journey as a new leader or you are a seasoned professional, The Seven eLements of Leadership will provide you with the tools to have greater impact immediately.


webinar Time’s Running Out To Register For NAFA’s Next Webinar!

NAFA Webinar Series: Register Now For NAFA’s Next Webinar, “Motor Fuel Tax Refunds,” November 16!

Every dollar counts when operating your fleet.  Learn the fundamentals of state and federal fuel tax refund regulations and how your company may leverage fuel tracking methods to qualify for fuel tax refunds/rebates on the fuel consumed in eligible equipment.

In NAFA’s next webinar — free to NAFA membership — “Motor Fuel Tax Refunds” will be discussed by Jim Jones, CPA, Senior Tax Analyst, NECS®; and Deena Lewis, Vice President – Tax Recovery Services, NECS®. This opportunity takes place Wednesday, November 16.


telogis-logo New Innovations from Telogis Optimize and Automate Processes to Help Make Work Outside the Four Walls Easier

Telogis recently introduced a number of next-generation extensions to the award-winning Telogis Mobile Resource Management (MRM) software platform at its annual Latitude business conference. The new apps and solutions were developed to help customers run safer, more efficient and productive organizations.

The recently introduced extensions include:

  • Telogis Spotlight
  • Telogis Compliance
  • Telogis Dispatch
  • Telogis ControlRoom

You can read more about these new solutions, and get a demo here.

electric-vehicle Feds Launch Alt-Fuel Highway Network

The Detroit Bureau

With the upcoming launch of longer-range, more affordable electric vehicles the auto industry is taking several critical steps towards making alternative power mainstream, but range anxiety isn’t yet a thing of the past.

Now, the federal government is taking steps to address the other big problem: a lack of places to charge electric vehicles.

The plan announced by the Obama Administration will include 55 different interstates, covering 25,000 miles of highway in 35 states.


On Accident Management

By Greg Neuman, CEI Senior Manager of Quality Control

With consumer watchdogs constantly warning about buying used cars that have flood damage, fleet managers may be justifiably skeptical about whether it’s worth repairing one of their own.

At CEI, we’ve successfully managed hundreds of repairs of flood-damaged vehicles, but knowing when it’s possible to return one to completely safe usability is one of the most difficult tasks in the body repair business.

Vehicles are made to withstand a certain amount of exposure to water. It’s deep and prolonged submersion, especially in certain kinds of water, that determines whether repairs are worth the money or you’re better off declaring the vehicle a total loss.

What makes today’s vehicles especially vulnerable to floodwaters are the extent to which they’ve become electronic.


Business Travel Today


Companies have long pursued strategies to minimize employee travel costs.

That means taking advantage of cost-effective airlines, negotiating better deals with preferred hotels, and booking everything far in advance to lock up lower rates. But even as business administrators work to economize corporate travel, costs continue to rise.

To adapt to the shifting business travel landscape, companies must strategically advance their approach to travel. Runzheimer’s latest white paper, Adapting to a Shifting Business Travel Landscape, discusses specific steps businesses should take to evolve their business travel programs.


Talent Management

Work With the Customer to Develop an Action Plan

By Mike Cieri, MSIR, Vice President of Mardac Consultants

The following four-step process can be extremely effective in handling a difficult customer:

  1. Be aware of your personal perceptions, biases, and reactions.
  2. Calm the customer with basic counseling skills.
  3. Diagnose and analyze the situation.
  4. Work with the customer to develop an action plan for solving the identified problem.


Fleet Trends & Issues

Stop-Start Systems Rolling out on More Cars

The Detroit News

Get ready for the engine in your next car to shut off at stoplights, even if you don’t like it.

Pressed to meet tougher fuel-economy and pollutions standards, automakers increasingly are adding engine stop-start systems across their lineups. The systems automatically turn off engines at stoplights and instantly restart them once a driver takes his or her foot off the brake pedal.

The technology is designed to keep your lights, air conditioning, heater and radio running while the engine is cut during a stop. The engine stays on if you turn the steering wheel, if you’re stopped on a steep hill, the engine is still warming up, or the heater or air conditioner are working hard to maintain a desired temperature.


Autonomous Vehicles Promise to be Disruptive, but a Boost to Safety

Vancouver Sun

Pulling his Tesla Model S onto Highway 1 from McGill Avenue, Bruce Sharpe clicks a lever on the steering column to engage its adaptive cruise control, which takes control of managing the car’s distance from the truck ahead and watches for vehicles around it.

Click it again, and the car’s sensors and systems start to steer around a slight curve in the road following the centre of the lane. Sharpe’s hands are off the wheel, though hovering nearby in case he needs to take control.

“It does a great job with just tracking (the lane and surrounding traffic), so that you don’t have to do all of that steering yourself,” Sharpe said.


Ford Beefs Up Its Safety Tech with New Collision Avoidance, Adaptive Headlights, and More

The Car Connection

Last week, Ford showed off its new, predictive pedestrian detection system, which is slated to debut on the 2017 Ford Fusion. But that’s not the only safety technology that Ford’s been working on. The automaker has unveiled a host of high-tech features that will soon appear on Ford vehicles worldwide.

Here are some of the ones we’re most excited about:

Evasive Steering Alert: This similar to the collision avoidance feature found on some other automobiles. Like them, Ford’s Evasive Steering system scans the road ahead for problems, sounds an alert if an obstacle appears, and can even apply the brakes.


Future Cities Could Run On Shared Fleets of Electric Self-Driving Cars


Coming to a city near you in 2030.

Over the coming decades, a dozen dense and developed cities may aggressively use shared fleets of electric and self-driving cars that could be summoned to pick up passengers and shuttle them to offices and stores.

Such cars, which could carry anywhere from two passengers to 20 passengers, could cost less to use and be more convenient than owning a car, according to a new report from the research firm Bloomberg New Energy Finance on Tuesday.


Big Savings

Science Daily

It’s a common dilemma for any business or government agency that manages a large fleet of vehicles — what is the optimal window for replacement? Iowa State University researchers have found an answer to that question that could potentially save millions.

Sree Nilakanta and Kevin Scheibe, both associate professors of information systems in ISU’s College of Business, partnered with the Iowa Department of Transportation to tackle the problem. They analyzed 10 years of maintenance records for DOT snow plow trucks — more than a million pieces of data — to determine when the DOT should replace old ones.

Nilakanta and Scheibe then created a simulation-based decision support system using the maintenance records, purchase price and resale estimates in yearly increments.


Fleet Marketing

By Ed Pierce, Fleet Industry Marketer

In this era of digital marketing, micro-marketing is this decade’s most noteworthy consumer marketing trend.

Yet, customer-centric sales and marketing is a long-time B2B strategy that predates micro-marketing and can deliver the same benefits.

However, the value of a customer-centric approach eludes many B2B organizations, including many in the fleet industry. The problem stems from the typical marketing and sales (or sales and marketing) structure.

The definition of “customer-centric” for marketing has been traditionally focused on identifying and communicating with “target markets” through appropriate media. Messaging is usually based on an understanding of common needs.

The definition of “customer-centric” for sales begins with business relationship mapping that lays out a prospect’s stakeholders, organization, culture, industry, and strategic plan.


Wi-Fi in Cars


The carrier is trying to turn cars into Wi-Fi hotspots for less than rival carriers.

T-Mobile is going after a piece of the connected car market with the introduction on Monday of a small wireless plug-in module for cars called the SyncUp Drive.

The ZTE-made device plugs into a common data port in cars, known as the OBD-II port, and allows users to monitor aspects of car performance and maintenance needs while also acting as a Wi-Fi hotspot.

The move comes as growth in the wireless phone business is slowing dramatically, and carriers are looking to new areas for adding revenue. One promising market carriers are all pursuing is the Internet of things, which includes connected computing devices ranging from car sensors to smart thermostats and security drones. Some 20 billion to 30 billion smart devices could be online by 2020, according to an estimate by McKinsey & Co.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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