FleetManagementWeekly AmeriFleet
October 25, 2016


Editor's Analysis & Top Industry News

Mobility vs Safety — Be Exceptional & Sell Yourself

We take a global view this week as we welcome our newest monthly columnist, Jeff Schlesinger, who has a rich background working with multi-national fleets. He says, “There is no question that mobility will gain greater attention in the near future. The traditional marriage between a single driver and a single car may not be the optimal solution for every situation, and fleet managers need to assess their current policies.” Don’t miss his debut article: Safety versus Mobility: You Can Have Both.

If you attended the AFLA Conference in San Diego last month, perhaps you were fortunate enough to have attended the Women in Fleet Management (WIFM) session presented by Susan A. Lund: Ignite Your Selling Potential. We interviewed her at the conference and are pleased to present the first video clip 3 Tips to Sell Yourself in Any Situation from that interview. She is a dynamo!

Want to up your game? Catch Laura Jozwiak’s column: Just One More — The Difference Between Average and Exceptional. My testament? It works!

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Accident Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

The Sustainable Fleet – Strategic approaches to bring about a smarter, cleaner fleet.

BIG Data. BIG Results. BIG Future– Harnessing big data to achieve big results using cutting edge technology.

Customer Driven — Engage your organization to create customer loyalty, trust and superior service.

Talent Management – Smart guidelines to help you manage the talent in your workplace.


VIDEO: The Most Cost-Effective Way to Plan for Vehicle Ordering

When it comes to cost-effective planning for vehicle ordering, Donlen has a tried and true method of working backwards from customer expectations.

VIDEO: Driver Safety Training
  Safety is an Important Value

Safety is something that is part of you. It’s a value. In fact, it’s an incredibly important value for both individuals and organizations.

VIDEO: Expert Sales Tips
  3 Tips to Sell Yourself in Any Situation

Susan A. Lund offers up three expert tips to help you sell yourself in any business situation.

Also -check out Susan’s book, Ignite Your Selling Potential: 7 Simple Accelerators to Drive Revenue and Results Fast, on Amazon.

The Fleet Spot

ARI Logo ARI to Offer Free Webcast Series on the ELD Mandate & Available Technology Solutions

ARI announced today the company will present a two-part webinar series on the electronic logging device (ELD) mandate from the Federal Motor Carrier Safety Administration (FMCSA). The ELD Mandate – What You Need to Know to Be Prepared,” will discuss the specifics of the ELD mandate and the telematics technology options available to fleets today.

In part one of the webinar series, “The Specifics,” Jason Rudinoff, regulatory compliance analyst and safety specialist, will address the specifics of the ELD mandate including who is affected and why it’s beneficial to prepare sooner rather than later. The first 30-minute webinar will be held on Tuesday, November 1 at 11:00 am and 2:00 pm EDT.


nafa webinars Register Now For NAFA’s CAFM Asset Management Boot Camp! This November 1 & 2!

Asset Management Session 1: Tuesday, November 1, 2016 from 12:00 pm – 2:00 pm EST       

Asset Management Session 2: Wednesday, November 2, 2016 from 12:00 pm – 2:00 pm EST

Fleet Managers are asset managers. As such, they are tasked with Asset Management responsibilities that include vehicle selection, procurement, commissioning, disposal, remarketing and decommissioning.


donlen-remarketing-whitepaper 4 Best Practices for Remarketing Your Fleet Vehicles

Navigating Fleet Remarketing

All fleet managers, regardless of the size or purpose of their fleet,have to remarket their vehicles at some point. With multiple remarketing channels, an ever-changing market and constantly evolving technology in the fleet industry, selling your vehicle can seem like a challenging task. But it doesn’t have to be.

In a new whitepaper, Donlen has compiled a list of detailed best practices to implement throughout the remarketing process. No matter what type of vehicle you are trying to sell, you’re likely to gain better returns. Download the whitepaper and learn how you can get the most bang for your buck when remarketing your fleet vehicles.

ARI Logo Reduce Your Downtime and Increase Your Revenue with ARI VehicleDowntimeView®

Revolutionary tool uses GPS monitoring to ensure your vehicles are back on the road fast 

ARI has developed the first technology that can precisely measure how long a vehicle is out of service and provide data to proactively manage the reduction of a fleet’s total downtime, a universally recognized challenge for many fleet managers.

Historically, vehicle downtime has been measured using arbitrary data points that estimated when a vehicle entered the shop, when a repair was finished and when vehicle was returned to driver. Lacking a better alternative, this method has been the standard practice for years.


Safety and Mobility

By Jeff Schlesinger

Themes that dominated the AFLA conference that I recently attended in San Diego were mobility, safety, driverless and Uber.

While safety has been the cornerstone for fleet managers for years, the other three are gaining popularity and how one views and manages these new entrants to the fleet manager’s portfolio will be exceptionally significant.

Mobility focuses on vehicles at the lighter end of the vehicle class spectrum, and more importantly the ability of the sales teams to engage with prospects and customers. There is no question that mobility will gain greater attention in the near future. The traditional marriage between a single driver and a single car may not be the optimal solution for every situation, and fleet managers need to assess their current policies.

There are several questions that need to addressed by every fleet manager:


The Fleet CX Toolkit

Heuristic evaluations are extremely effective in identifying potential issues. However, these evaluations are just one part of your product design cycle.

By Wendy Eichenbaum

How many times have you made changes to a document and then selected close before saving it? Did you lose your data? Most likely you did not. Instead, the UI displayed a warning message prompting you to save your changes. However, if the application only had discarded your changes, the application would have violated a usability heuristic.

A usability heuristic is principal of good UX design. If any part of a website or software application violates a principal, then users are likely to be confused and frustrated.


Tesla Slips in Reliability

The Washington Post

Tesla, the upstart all-electric automaker that once landed Consumer Reports’ best-ever performance rating, has now achieved a far less impressive feat, with a ranking from the reviewer that labels it one the least reliable car companies in America.

The Consumer Reports’ ranking, released Monday, places Tesla at no. 25 of 29 for reliability, with reviewers saying the automaker’s new Model X SUV “has been plagued with malfunctions,” including with the “falcon-wing doors” that have become its signature.

The rough review, based on annual surveys of the magazine’s subscribers, marks only the latest hurdle for America’s youngest major automaker, which has energized the country’s scrawny electric-car industry but has also struggled with repeated production and delivery delays.

Tesla’s sedan, the Model S, was recommended by reviewers after its reliability scores improved from what Consumer Reports last year called a “worse-than-average overall problem rate.”


Fleet Trends & Issues

Your Newly-Licensed Teen May Not Be as Good a Driver as You Think


In the past decade, fatal car crashes for teen drivers ages 18 to 20 haven’t declined as much as those for younger teens, ages 15 to 17.

That’s according to a study commissioned by Ford Safe Driving for Life, a program to teach teens to be safer drivers.

Jim Graham is Manager of the program.  He says the problem appears to be that more teens are waiting until they are 18 or older to get their license.

“They probably didn’t have any training until they went in to get their driver’s license,” says Graham, “because after 18, you don’t have to go through graduated driver’s licensing, you don’t have to go through driver’s ed.”


Tesla Will Make Its Cars Fully Self-Driving, but Not Turn the System On Yet

The New York Times

Tesla Motors said on Wednesday that it would equip all of its new vehicles with technology that enables fully autonomous driving, but would not activate the system until it undergoes further testing.

In a blog post, the maker of electric cars said the new hardware included cameras, sensors and radars that allow the vehicles to operate without a human driver.

The company said the technology would be installed in all of its models, including the much-anticipated Model 3 sedan, which is expected to reach the United States market next year.


This Start-up Wants to Revolutionize the Bus Commute and Make Lives Better

The Washington Post

Indiana college student Wyclife Omondi likes to be punctual. But that’s a lot

That’s because of the Kenyan city’s bus system, which 70 percent of residents rely on to get around. The system, with its 15,000 minibuses — or matatus, as locals call them — is informal. Fares, routes and schedules change constantly, making the system unreliable and hard to navigate.

“Basically, it’s unpredictable,” said Omondi, 22, a senior at Earlham College in Richmond, Ind. “You don’t know where the bus is, what time it will come and what time it will leave.”


Arval to Gain Operational Insight Into Hydrogen Fleet Cars Through Major UK Trial

Fleet World

Arval has become a leading partner in one of the UK’s largest hydrogen fleet car trials to date, enabling it to gain operational insight into the running of hydrogen fuel cell cars by fleets.

The leasing and fleet management specialist is taking part in the Hydrogen Hub initiative, which will see fuel cell technology tested in a wide range of domestic, commercial and transport applications in Swindon, where Arval’s UK head office is based.

Initially, two vehicles will be leased to local companies by Arval, subsidised by the Government’s Office for Low Emission Vehicles. These are a Hyundai ix35h for the National Trust and a Toyota Mirai for Nationwide Building Society.


Reducing Risk, Saving Money

BT, which operates one of the largest motor fleets in Europe, has recently revised and updated its occupational road risk policy and programs – in part to allow for improved privacy management and detailed data integration through its Driver Index and risk data warehouse. To date, the company has cut its collision rate from over 60 per thousand vehicles in 2001 to 30 in 2009, reducing costs by approximately £12 million per annum in the process.

This has been achieved through a range of initiatives including:


Customer Driven

By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.

What an honor it is to be asked to contribute to Fleet Management Weekly, especially regarding a topic I am passionate about – customer service!

My mission with this column is to engage with the extensive and varied experiences of the fleet industry on this important topic. I invite you all to take part in the conversation that will, hopefully, inspire each of us to strive for more — more positive results, more exceptional experiences, and more trusted relationships.

It often can be just that one more thing that takes us from average to exceptional. Actually, the difference between average customer service and exceptional customer service is relatively small. I think about the ‘one degree’ rule. At 211 degrees Fahrenheit, water is hot. At 212 degrees, water starts boiling and turns to steam. Steam can power locomotives, factories and ships. Hot water can’t.

What you do above and beyond the norm is what creates customer loyalty, trust and superior service.


What Next for the Detroit 3?

Detroit Free Press

Anyone who has spent more than a decade in the auto business knows the cycle will turn, and after a six-year renaissance from near death we may be approaching such a point.

But don’t hit the panic button.

Yes, Ford is idling four assembly plants for two weeks in Louisville, and taking one week off at each of two plants in Mexico and a week off in Kansas City, where workers produce the F-150, the highly profitable Clydesdale of Ford’s lineup.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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