FleetManagementWeekly AmeriFleet
August 9, 2016


Editor's Analysis & Top Industry News

Harnessing the Power of Smart Fleet Technology

Never has smart technology been harnessed so effectively to improve driver safety and drive down fleet costs. In his video, Donlen’s Brian Wright talks to the efficacy of the latest in fleet technology and how the data it produces can make an extraordinary impact on modern fleet management.

Then, in CEI’s ‘On Accident Management’ monthly column, we learn that vehicles equipped with life-altering technology come with a bit of a hitch – repairs take longer and are more costly. Along those same lines, we were intrigued by this article from The Detroit Bureau — there is a significant group of tech-frustrated vehicle buyers who eschew the technology.

Still undecided about registering for the upcoming AFLA conference? Check out the outstanding agenda – the speakers and the educational sessions, coupled with some of the finest networking in the fleet industry make a powerful case for why you will want to attend. Meet us in San Diego – September 18-21!

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Accident Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

The Sustainable Fleet – Strategic approaches to bring about a smarter, cleaner fleet.

BIG Data. BIG Results. BIG Future– We look at harnessing big data to achieve big results using cutting edge technology.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

TCO Trends – Expert View — A global look at fleet total cost of ownership trends.


VIDEO: Smart Fleet Technology is Driving Real-Time Decisions

Fleet technology is changing, and improving – and it’s bringing info that’s relevant to decision makers, in as close to real time as possible.

VIDEO: International Fleets
  Fleet Logistics Expands Its Global Footprint

Historically a key player in the European market, Fleet Logistics is expanding its presence around the globe – including representation, but not operations, in the North American market.

VIDEO: Risk Analysis Tools
  A More Proactive Approach to Driver Safety

Risk analysis tools from ARI are a great way to implement a much more proactive approach to driver safety.

The Fleet Spot

San Diego AFLA 2016 Annual Conference — Mission:Possible

Registration is open for the AFLA 2016 Annual Conference Mission:Possible – September 18-21 in beautiful San Diego!

If you have attended a previous AFLA Conference, you will not need us to tell you what an integral part it plays in the fleet calendar of exceptional events.

Year after year AFLA offers its conference attendees an outstanding slate of educational presentations, featuring superb speakers on vital, up-to-the-minute topics, exciting networking activities, and so much more.

The annual AFLA conference truly is one of the must-attend events in our industry. Preview the agenda and Register today!

Donlen-employees-Bannockburn Donlen Moves to New State-of-the-Art Headquarters

Donlen is excited to announce that all employees and business operations moved to a new state-of-the-art headquarters in Bannockburn, Ill., on Aug. 8.

“Our new headquarters is an investment in the future of Donlen,” Donlen CFO Eric Hiller said. “Our world-class contact center will now be under the same roof as our corporate headquarters. This is one part of our continuous commitment to improving the service we are able to offer our customers.”


safe_driving NETS STRENGTH IN NUMBERS Annual Fleet Safety Benchmark Conference

NETS is dedicated to improving the health and safety of employees, their families and the community by preventing traffic crashes that occur both on- and off-the-job.

Orlando World Center Marriott
October 12-13, 2016

This year marks the tenth anniversary of NETS’ STRENGTH IN NUMBERS® Fleet Safety Conference, and, for the first time, limited space is available for non-NETS members.

Register now!

stop_on_red_week American Traffic Solutions Supports National Stop on Red Week

PR Newswire

American Traffic Solutions (ATS) is again helping to spread the word about the inherent dangers of red-light running during this year’s Stop on Red Week campaign.

It is initiated by the Federal Highway Administration to educate drivers and bring awareness to the number and severity of intersection crashes.

Red-light running is not a victimless crime.


On Accident Management

By Greg Neuman, CEI Senior Manager of Quality Control

Thanks to digital technology, cars and trucks are safer and more fuel efficient than ever, but the growing number of computers installed on them has also made them more difficult, time-consuming and expensive to repair.

What’s more, with all the customer demands for more safety, navigation and information features, the problem is only going to get worse for as long as anyone can see.

Consider this: there’s more computing power on the typical new car or truck than was on board the Apollo 11 spaceship that went to the moon.


A Surprising Appeal for Used Vehicles

The Detroit News

There’s an old saying, “There are two kinds of people in the world — those who divide everyone into two kinds of people, and those who don’t.”

Today I’m saying the division is between those who embrace the connected technology that is leading us toward driverless cars and increased use of entertainment and smartphones, and those who don’t.

Carmakers are struggling to develop a way to blend all the advanced functions of smartphones into a seamless and safely operable system in cars, keeping drivers connected and productive while driving.


Talent Management

By Mike Cieri, MSIR, Vice President of Mardac Consultants

Providing customers with the service they need and want can be deeply gratifying.

No doubt you have experienced the good feeling that comes from helping a customer in just the right way; the customer expresses appreciation by smiling, by complimenting or thanking you.

However, we all know that customers can be “difficult,” too. A customer whom you perceive as difficult is angry, frustrated, or confused because of an unmet need and expresses that need in an emotional way.


Fleet Trends & Issues

Manheim’s Used Vehicle Value Index


Cox Automotive Chief Economist Tom Webb published Manheim’s Used Vehicle Value Index results for July.


  • Wholesale used vehicle prices increased in July for the fourth consecutive month.
  • The SAAR for new vehicle sales was 17.8 million in July.
  • Total used retail unit volumes increased 5% in the first six months of 2016.
  • All of the strength in wholesale pricing over the past year remains concentrated in pickups, mid- and full-size SUVs, and certain sports cars while all other market classes are flat to down.
  • Although compact cars remained the weakest segment of all the major market classes over the past year, compact car pricing over the past three months outperformed the overall market
  • Child Heat Deaths: Thorny Issue, Few Fixes

    Automotive News

    On a hot Sunday in July, a father in Mississippi tried to coax his 3-year-old daughter into learning how to release the buckle on her car seat.

    The preschooler couldn’t figure it out. So he tried to get her to learn how to open the back door on her own. That didn’t work either.

    “She just couldn’t do it, which is terrifying to me,” said Lawrence Patihis, a memory researcher at the University of Southern Mississippi. Patihis had become concerned about his daughter after hearing news of the spike in heat-stroke deaths in children left behind or trapped in cars.


    Code Is My Co-pilot


    Tesla insists its controversial autopilot software is saving lives. Can it convince the rest of us?

    On a balmy Tuesday afternoon in late July, 37-year-old attorney Joshua Neally left work early. He climbed into his new Tesla Model X to drive the 45 minutes from law office in Springfield, Missouri, to his house in Branson, Missouri.

    He was going home to celebrate his daughter’s fourth birthday.


    Cops Could Soon Ticket You for Drinking a Coffee While Driving in N.J.


    Put down the coffee, bagel or hairbrush and drive! Or else!

    A bill winding its way through Trenton would impose stiff fines and even a possible license suspension for drivers who eat, drink, groom, read or use electronic devices behind the wheel.

    Violators could face a $200 to $400 fine for the first offense and a $400 to $600 fine for a second offense. A third or subsequent offense could mean a fine of $600 to $800 and up to a 90 day license suspension, as well as motor vehicle points.


    Fleet Marketing

    By Ed Pierce, Fleet Industry Marketer

    By leveraging the power of your critical constituencies – customers, employees, strategic partners, a company can exponentially expand the number of voices delivering a message.

    As most marketers know, it’s exciting to launch a new social media effort. Building followers, likes and connections from ground zero is rewarding. However, what happens when the novelty wears off and your vast network of contacts tires of posts, blogs and tweets?

    Having a community of advocates who are just as excited about your company and vision as you are provides a full spectrum of transmission frequencies instead of just one, helping spread the word about what you’re doing to many more people than you could reach on your own.


    Vehicles and Cybersecurity

    The Detroit Bureau

    Police in Houston have two suspects in custody and believe they used laptop computers to steal and then export more than 100 vehicles.

    The arrests were a major break in a case that had stymied authorities, leaving few clues other than a video taken by a security camera set up by the owner of a Jeep that was among the vehicles stolen.

    Investigators believe the two exploited a weakness in Jeep and Dodge products that allowed them to hack into the vehicles’ electronic ignition systems.


    Danger and Older Drivers

    24/7 Wall Street

    Americans 65 years of age and older are 21% more likely to be killed in a traffic accident than the population as a whole.

    While people of this age group account for 14.5% of the total population, they represent 17.5% of all traffic fatalities.

    The difference between the likelihood of traffic fatalities among older Americans and the entire population varies between states.


    Fleet Management Resources
    AFLA – Automotive Fleet & Leasing Association
    Providing the advanced forum for corporate fleet professionals to network with industry leaders.
    The CEI Group Inc.
    CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
    NAFA Fleet Management Association
    NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
    Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
    Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
    PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
    Driven fleet professionals. Driving results.
    Driving Dynamics
    Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
    Wheels, Inc.
    First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

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