FleetManagementWeekly AmeriFleet
March 15, 2016


Editor's Analysis & Top Industry News

Technology Rules!

Just back from the Geneva Motor Show and the 3rd Annual International Fleet Meeting, which was so good that planning for the 2017 meeting is already underway! We will tell you more about this very exciting event in an upcoming issue.

Tom Callahan, president of Donlen Corporation, joins our roster of Thought Leadership columnists and we are delighted. In his debut ‘BIG Data. BIG Results. BIG Future’ piece,  Callahan talks about Donlen’s unique approach to using technology to reduce a fleet’s maintenance spend.

Ted Roberts and Mike Sheldrick did many interviews at NTEA’s The Work Truck Show; this week we feature videos of Kevin Moore and Dave Lodding – each with an interesting take on a facet of our fleet industry.  And, finally, congratulations and good luck to the FLEXY Award finalists! We will see you all at NAFA I&E — April 19-22 in Austin!

Janice Sutton
Editor in Chief

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Accident Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

The Sustainable Fleet – Strategic approaches to bring about a smarter, cleaner fleet.

BIG Data. BIG Results. BIG Future– We look at harnessing big data to achieve big results using cutting edge technology.

Talent Management – Smart guidelines to help you manage the talent in your workplace.


VIDEO: It’s Time for Mobile Enterprise Management

Mobile Enterprise Management makes sure that the vehicle, the worker, and the work are all working together to get the job done.

VIDEO: Sourcing, Procurement, and Fleet
  Dealing with Sourcing and Procurement Departments

Every FMC needs to develop a process for dealing with – and educating – Sourcing and Procurement Departments.

  2016 Fleet Excellence Award Categories

NAFA’s 2016 Fleet Excellence Awards take place Tuesday Night, April 19 at the Austin Convention Center. You can register to attend the I&E and the Awards Night Gala by clicking here!

The Fleet Spot

NAFA-15-Sustainable-Fleet-Accred-collab-Calstart-seal-sm.sflb Four Fleets Join NAFA’s Esteemed Roster of Accredited Sustainable Fleets

NAFA Fleet Management Association has announced four newly accredited fleets via NAFA’s Sustainable Fleet Accreditation Program: the County of Ventura, CA, Kent Fire Department RFA of Kent, WA, the City of Austin, TX, and the University of California-Davis.

“These NAFA-accredited fleets set an example that many more fleets can follow, and will be honored and recognized further for their leadership,” said NAFA Chief Executive Officer Phillip E, Russo, CAE. “NAFA expects that with the program’s easy enrollment process, many more fleets will soon join them, bringing true and quantifiable sustainability improvements to their organizations.”


Stevies-Gold-Logo Donlen Wins Gold and Silver Stevie Awards in 2016 Stevie Awards for Sales & Customer Service

Donlen was presented with a Gold Stevie® Award in the Customer Service Management Team of the Year category, and a Silver Stevie Award for their DriverPoint® Telematics in the Business Intelligence Solution – New Version in the tenth annual Stevie Awards for Sales & Customer Service on Friday, March 4, 2016.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards.

“The Donlen Customer Service Management Team takes the voice of our customers very seriously,” said Bill Byrnes, vice president, contact center at Donlen.


automated test vehicle U.S. DOT Issues Notice of Proposed Rulemaking to Facilitate Fuel Cell, Hybrid Vehicles 


Consumers would be able to purchase a wider variety of vehicles with high fuel efficiency and zero/low emissions

The U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) issued a notice of proposed rulemaking (NPRM) to update electrical safety requirements for hydrogen fuel cell vehicles and “mild hybrid” vehicles.

“A key component of the Department’s safety mission is ensuring that our regulations are up-to-date and provide the highest level of safety possible,” said U.S. Transportation Secretary Anthony Foxx.


Wheels W Wheels Wins Two American Business Awards for Sales & Customer Service

Wheels’ newly revamped online management tool, FleetView, was awarded a Bronze “Stevie” award in the Innovation in Customer Service category; while the company’s new internal roadside assistance follow-up process received a Bronze Stevie in the Contact Center Solution category.

The new FleetView is unlike any other online management platform in the fleet management industry.  It provides Wheels’ clients with a host of innovative tools and features that make it easier for users to judge their fleet’s performance, identify opportunities for optimization and take effective action.


BIG Data. BIG Results. BIG Future.

By Tom Callahan, President, Donlen Corporation

A fleet’s operating costs are impacted by vehicle breakdowns, trips to repair vendors, and down time. Fleet vehicles adhering to a preventative maintenance (PM) schedule reduces the number of unscheduled maintenance events and helps keep those costs down.

With maintenance costs being the second highest vehicle expense category for fleet departments, high PM compliance naturally translates into tangible bottom line improvements.

The challenge is that fleet vehicles frequently deviate from on-time PM, as fleet drivers typically need to find room in their already busy work schedule to bring their vehicle into a shop. Historically, fleet managers relied on their drivers following static service intervals to meet maintenance requirements, but the reality is that following static intervals has a limited impact on reducing the over- or under-maintenance of a vehicle. This is where leveraging technology can help drive maintenance savings for your fleet.


Vehicle Transport: 'Hot Shot' Haulers

By Mike Sheldrick

AmeriFleet, a leading fleet logistics provider, has expanded an enhanced vehicle transport and hauler program that can provide faster and cheaper movement of customer vehicles to different corporate destinations.

AmeriFleet CEO Rich Dennis, who instituted the new program in response to a number of market factors as well as requests from clients looking for new and better ways to move vehicles in highly-congested areas, such as the Northeast and California.

Key to the new program are the new “Hot Shot” vehicle transporters, which carry 3-4 or 5-7 cars. These are significantly smaller that than 10+ vehicles that can be carried by a standard tractor trailer. Up to 10 percent of AmerFleet’s customers request truck carrier services rather than driveaway service, Dennis explains.

“With 3-5 car haulers,” says Dennis, “we can more easily navigate restricted areas due to their reduced size over 10-car units. Plus, our driver can more quickly load/unload vehicles and have services done (detailing, in-route services like oil changes, titling, and registration) enroute and prior to delivery.”


Safety & Risk

By Art Liggio, President, Driving Dynamics

NHTSA research shows that in an estimated 94 percent of crashes, the critical cause is a human factor. As professional fleet operators, specifically what has your company done to empower your drivers to be exceptional behind-the-wheel?

Thirteen years ago the National Highway Traffic Safety Administration (NHTSA) published the report, “What Do Traffic Crashes Cost? Total Cost to Employers by State and Industry,” which identified, among other vital statistics, the average cost employers incurred with each vehicle crash. Funded by NHTSA, the Network of Employers for Traffic Safety (NETS) has just released “Cost of Motor Vehicle Crashes to Employers—2015™”an update to the 2003 report which should receive careful review by anyone involved in Fleet operations.


Fleet Trends & Issues

You Can Buy This Self-Driving Car for $20,000


It’s equipped with advanced-driver assistance systems.

Honda is making waves for the relatively puny price tag it’s attached to its new Civic LX Sedan that can be purchased with autonomous driving capability. The vehicle costs $20,440, according to The Wall Street Journal.

The Civic’s low price is noteworthy because it puts the ADAS technology—which is thought to mitigate the dangerous effects of distracted driving—within the reach of young drivers, who need it most. Drivers 15- to 19-years-old are most likely of any age group to be distracted when they’re involved in a fatal car crash. Likewise, drivers in their 20s are also prone to distracted driving.


Ford Police Cruisers Add Protection Against Armor-Piercing Bullets

The Detroit Bureau

Added protection as officers find themselves increasingly under fire.

In a nation armed to the teeth, police officers are increasingly finding themselves coming under assault from criminals and terrorists who may sport some serious firepower.

Ford aims to provide better protection, at least while officers are cruising in one of its police interceptors, such as the Ford Explorer. The Detroit maker is beefing up those cruisers with armor designed to resist conventional arms and even armor-piercing bullets.


Safer Cars May Not Mean Lower Insurance Premiums

The Detroit News

The number of teens getting driver’s licenses is much lower than previous generations. Analysts, however, tell us that young people actually like and want cars. I’m wondering if the cause of the trend is simpler than that: Young people can’t afford a car — any car, new or used — because of insurance premiums.

My daughter saved up and is ready to buy a car, a used Ford Escape. To get her own insurance, she’ll pay more than the cost of rent for her apartment.


Automakers ‘Jockeying for Position’ in Autonomous Cars

Auto Remarketing

The future of making cars? Don’t blink. It’s here.

Two of the Big 3 made significant vehicle technology splashes on Friday, with Ford launching a Ford Smart Mobility subsidiary and General Motors purchasing Cruise Automation, a developer of autonomous vehicle technology.

GM recently rolled out an Autonomous Vehicle Development Team, of which San Francisco-based Cruise will be a part.


NAFA's International Fleet Academy

If you are new to the world of global fleet, then don’t miss out on NAFA’s 2016 International Fleet Academy: Global 101: First Steps to Globalization.

NAFA’s International Fleet Academy on April 18 will dig deep into what it means for fleet managers when their companies and organizations go global.

Designed for those with new global fleet responsibilities, this half-day workshop will take place on Monday, April 18, 2016 in Austin, Texas, and will provide you with an understanding of global fleet industry trends, culture, and best practices. Network with peers and mentors at a roundtable discussion, review the latest global policy, get insight into intercultural communications, and much more!


The Car Sharing Economy

PRNewswire, March 14, 2016

Driverless cars are disrupting the automotive industry and supply chain, propelling car sharing forward as the ultimate, mainstream transportation mode.

“The new car sharing economy happens in three phases: street rental service, ride sharing service, and robotic service,” says Dominique Bonte, Managing Director and Vice President at ABI Research. “The automotive industry is in the process of merging phases one and two, with robotic service to become the ultimate form of transportation for its availability, convenience, and affordability.”


Hacking Autonomous Vehicles

The Guardian

Self-driving cars could cut road deaths by 80%, but without better security they put us at risk of car hacking and even ransom demands, experts at SXSW say

You’re about to drive to work. You turn on the ignition – and a message on the dash lights up. “We’ve hacked your car! Pay 10 bitcoin to get it back.”

Hacking into software and then demanding a ransom to release it – what’s known as ransomware – is not new.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.
Driven fleet professionals. Driving results.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.

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