FleetManagementWeekly AmeriFleet
November 10, 2015


Editor's Analysis & Top Industry News


Registration has opened for the NAFA 2016 Institute & Expo to be held in Austin, Texas, April 19-22. Whether you are new to fleet or an industry veteran, there are a host of reasons why you need to attend. The networking alone would be worth it, but add in the rich educational opportunities and the Expo floor featuring hundreds of fleet vendors showing us a world of fleet solutions and you have an outstanding event that you will not forget. Register before the end of November and save $50 over and above the early bird rates.

We were saddened to learn that Sal Giacchi, CAFM, and past president of NAFA, passed away on November 1st. Sal touched many of our lives during his distinguished fleet career and we will surely miss him.

Enjoy this issue and be sure and check in with www.fleetmanagementweekly.com for daily updates.

Janice Sutton
Executive Editor

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices around managing material handling equipment.

On Accident Management – Learn ways to save money on your fleet’s collision repair costs.

The Fleet Customer Experience – Identifying the practices that define the best customer experience.

Think Global. Plan Local. – Navigating the management of the world-class fleet.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

The Sustainable Fleet – Strategic approaches to bring about a smarter, cleaner fleet.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

All posts from the newsletter reside on our web site, FleetManagementWeekly.com


VIDEO: Understanding Order-To-Delivery Times

It’s critical for fleet managers to have a clear understanding of order-to-delivery times.

VIDEO: NAFA’s Sustainable Fleet Accreditation Program
  Sustainable Fleet Accreditation – Just Get Involved

Whether your fleet is just implementing a sustainability program – or if you’re already far along in the process – NAFA’s Sustainable Fleet Accreditation Program can help.

VIDEO: Smart Driving Safety Tips
  Tire Pressure Safety Tips

Although under-inflated tires is a safety hazard, the reality is that the majority of cars on the road are operated with tires at only 80% of capacity – which is a danger to all of us.

The Fleet Spot

Sal Giacchi Sal Giacchi, CAFM

NAFA Fleet Management Association past president, Salvatore (Sal) Giacchi, 65, passed away at his home in Franklin, NJ on November 1st after a long illness.

In 1999-2001, Sal served as the 26th president of NAFA. This article in the May 1999 issue of Fleet Executive, speaks to his long and distinguished career in fleet management.

We offer our condolences to his family and many friends. He will certainly be missed.

cxrulescover2 Customer Experience Rules! 52 ways to achieve customer experience success!

Jeofrey Bean, Fleet Management Weekly columnist and co-author, with Sean Van Tyne, of the best-selling book The Customer Experience Revolution, has penned a new book, Customer Experience Rules! Cleverly illustrated by master animator Steve Hickner, it brings a lighthearted spin to the subject of customer experience.

Some of the rules recommend using research to develop the best customer experience: “Study how your customers want to buy” (Rule 8) and “Test the out-of-box experience” (Rule 20). Others suggest tactics to engage customers: “Know social media” (Rule 50) and “Discover the influencers”(Rule 32). The rules cover customer experience specifics such as creating personas to understand your customers and developing customer journey maps.

Order your copy of Customer Experience Rules!

NAFA I&E 2016 We’ve Got Texas On Our Mind!

Registration is now open for the NAFA 2016 Institute & Expo — Austin, Texas – April 19 – 22, 2016.

Early bird rates may provide savings up to $180.00, but register by November 30, 2015 for the full conference (4 day option) and save an additional $50.00 off the early bird rate. Just use the promotion code NOV50 when registering. This offer expires November 30th, so act now!

Why attend 2016 I&E?

Smith Tallant Smith Tallant Named Account Consultant at AmeriFleet

AmeriFleet has hired auto industry veteran Smith Tallant to the position of Account Consultant in charge of working with some of the company’s largest clients.

“We’re just thrilled to have an employee with Smith’s talents – pun intended – joining the AmeriFleet team,” said Kathy Massey, SVP of Client Services at AmeriFleet. “Not only does he have a stellar background, but his can-do attitude has been a real plus right off the bat – we’re excited to see what he brings to the table.”


On Accident Management

By John Wolford, CEI associate director of network services and loss recovery

When thinking about collision repairs, you may well envision just one provider: the body shop. But there are many times when there are more players who need to be involved, because further repair expertise is required. And, just as with any other project, the more players involved the greater the chance for delays.

Since time is money – in this case, more money spent on temporary replacement vehicles, drivers who are sidelined, and sales that don’t happen – it’s imperative that repair delays be avoided or minimized. Fortunately, while delays can and will happen some of the time, there is a way to manage repair subcontractors. But first, you need to a review of why and when subcontractors are involved.


Talent Management

Last month we looked at some of the typical reasons managers do not delegate and discussed the steps for success. Here are the 5 steps to successful delegation in more detail.

First, let’s look at 6 typical rules:

1. Describe the task
2. Outline expected results
3. Discuss resources
4. Confirm understanding
5. Solicit ideas
6. Establish methods of working and reporting

Next: The 5 Phases and what they entail


Managing Vehicles and Drivers

By Robert J. Hall

The fleet manager is a crucial part of the modern business. Companies in many industries, from service providers to landscapers, rely on vehicles to deliver products and services to customers. Those vehicles and their drivers must be properly managed.

Fleet managers can enjoy long and interesting careers, but they do require certain skills to thrive in their industries. Here are some of the skills that the best fleet managers possess that make them a good fit for the job.


Fleet Trends & Issues

NYC Fleet to Test Connected Vehicle Tech


New York City will install vehicle-to-vehicle technology in 10,000 buses, taxis, limousines, and city fleet vehicles as part of a $23 million federally funded initiative designed to reduce future congestion and greenhouse gas emissions.

The New York Department of Transportation is overseeing the initial pilot phase of the New York City project. Two other projects have been approved for Wyoming and Tampa with $42 million in funding from the U.S. Department of Transportation’s national Connected Vehicle Pilot program.

The projects go beyond traditional vehicle technologies to help drivers better use the roadways to get to work and appointments, relieve the stress caused by bottlenecks, and communicate with pedestrians on cell phones of approaching vehicles.


Volkswagen May Offer Cash to Ease Owners’ Ire

The New York Times

Volkswagen is expected to offer cash to the owners of diesel cars in the United States this coming week as it steps up an effort to recover some of the good will it lost after admitting in September that the vehicles were programmed to cheat on emissions tests.

Volkswagen officials said the company would not confirm a report on an automotive website that diesel owners would be offered up to $1,250.


Researchers Develop a Heart Monitor for Your Driver’s Seat


A group of scientists at the Fraunhofer Institute for Photonic Microsystems (IPMS) have developed an electrocardiogram (ECG) that operates from within a car’s driver’s seat. The device, the researchers say, can monitor the driver’s heart rate and prevent accidents due to driver incapacitation.

The researchers state that other than exhaustion, the number one accident-causing forms of sudden driver incapacitation are heart attacks and other cardiovascular problems.


Driver’s Guide: What to Know About Automatic Braking


On November 2, the U.S. Department of Transportation announced it will consider automatic emergency braking technology as a criteria for its 5-Star Safety Rating System, overseen by the National Highway Traffic Safety Administration (NHTSA). The move applies to vehicles beginning in model year 2018.

In a statement, U.S. Transportation Secretary Anthony Foxx explained the department’s rationale. “We are adding automatic emergency braking features to the 5-Star Rating System because crash-avoidance technology can save lives and should be widely available,” said Foxx in a release.


Tesla's Autopilot Program

The Detroit Bureau

Autonomous cars are coming fast, predicts Tesla Motors’ founder, CEO and resident visionary. And they will dominate the roads well before we reach the midpoint of the 21st Century, he predicts.

Tesla is taking a first step in that direction with the ongoing roll-out of its semi-autonomous Autopilot program, which will allow the owner of a Model S sedan or Model X sport-utility vehicle to cruise along hands-free on a well-marked, limited-access highway.


Fleet Marketing

Ed Pierce, Fleet Industry Marketer

Sales and marketing people know that buyers make decisions based both on rational and emotional reasons. That dichotomy sometimes creates a schism in sales and marketing communication messaging.

Sales reps, who rely on face-to-face communications, tend to focus on rational arguments in a sales pitch, highlighting that their product is faster, better or cheaper. Corporate management and marketing, who strategize indirect corporate messaging, can afford to be more considered, seeking to trigger emotional responses.


Brands to Avoid?


Maybe Fiat is Italian for “lots of hassles.”

Infiniti, Mercedes, Cadillac … these are among the luxury car brands that find themselves highlighted on a list that every automaker would much prefer to avoid. It’s the 20 Least Reliable New Car “awards” from Consumer Reports.

The study, being published in the December 2015 issue, isn’t yet on newsstands, but a USA Today story offers a sneak peek of the dubious “winners.” Fiat Chrysler came out looking the worst of any automaker, holding five of the 20 spots—for the Chrysler 300, Dodge Challenger, Dodge Ram 2500, Jeep Cherokee, and Fiat 500L.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.
Driven fleet professionals. Driving results.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.

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