By John Wolford, CEI associate director of network services and loss recovery
When thinking about collision repairs, you may well envision just one provider: the body shop. But there are many times when there are more players who need to be involved, because further repair expertise is required. And, just as with any other project, the more players involved the greater the chance for delays.
Since time is money – in this case, more money spent on temporary replacement vehicles, drivers who are sidelined, and sales that don’t happen – it’s imperative that repair delays be avoided or minimized. Fortunately, while delays can and will happen some of the time, there is a way to manage repair subcontractors. But first, you need to a review of why and when subcontractors are involved.