FleetManagementWeekly AmeriFleet
September 15, 2015


Editor's Analysis & Top Industry News

Redefining Industries

Global industries are being redefined left and right – and that’s the topic of this month’s Fleet Customer Experience column from Jeof Bean, titled “Learning from the iPhone Customer Experience — ARE YOU NEXT?” It’s a great read – check it out.

In the Sustainable Fleet column, ARI’s Brian Matuszewski talks about a trait world-class fleets commonly share: a firm commitment to driving smarter and cleaner. In fact, he makes a strong case that world-class and sustainable are nearly synonymous when it comes to fleets. Read more here.

In the meantime, be sure to check out FleetManagementWeekly.com for daily updates.

Ted Roberts
COO / Chief Content Officer

INDEX: Find All of the Fleet News and Information You Need on Newly Redesigned FleetManagementWeekly.com

All posts from the newsletter can be found on our newly redesigned web site, FleetManagementWeekly.com,

Browse these categories:

Association News — Find out what’s going on at associations of importance to the fleet community.
Fleet Trends & Issues — Check out articles about current fleet issues and trends
Fleet Safety — Read news about various aspects of fleet safety, including interviews of fleet safety leaders
Fleet Videos — Watch video clips of fleet newsmakers
Interviews — Read Fleet Management Weekly’s interviews with industry leaders.
Telematics — Learn about the latest in fleet telematics news

Read monthly columns: Fleet Marketing, Fleet Asset Management, The Mobile Employee, On Accident Management, The Fleet Customer Experience, Think Global. Plan Local., The Fleet CX Toolbox, and The Sustainable Fleet.


VIDEO: “Tell Me What I Need to Know."

Fleet managers are busier than ever, and they rely on smart fleet management companies – like Wheels – to tell them what they need to know, when they need to know it.

VIDEO: Growth on the Horizon
  Fleet Industry Expected to Grow

Manufacturing fleets may be downsizing, but significant growth is expected in other sectors – service fleets and vocational fleets, for example.

VIDEO: Vocational Fleets Today
  Opportunities Abound with Vocational Fleets

It’s becoming apparent that many vocational fleets could use a bit more centralization and management than they’ve typically seen, and that opens up a world of opportunities.

The Fleet Spot

US Congress NAFA Urges Congress to Renew Alt Fuel Subsidies

Congress will soon decide whether to extend the federal tax incentives for the use of biodiesel, propane, and natural gas. These incentives lapsed at the end of 2014.

During the next several weeks, NAFA will be making the case to Congress that these incentives should continue.

If you have taken advantage of any or all of the federal incentives listed below, please provide a brief case study or example of how these tax incentives enabled you to add alternative fuel vehicles to your fleet. Your first-person documentation will clearly illustrate how these federal tax credits have influenced migration to alternative fuels by NAFA Members. Click this link to go to the case study response form.


webb-kristi Element Announces North American Fleet Management Leadership Team

Element Financial Corporation today announced a new leadership team for its fleet management business (“Fleet Management” or the “Company”). The new team brings together top talent and expertise from the recent acquisition of the GE’s U.S. Fleet Services business and Element’s existing fleet management team. The company is actively seeking to fill additional key leadership roles over the coming months.

“This is our first step toward creating one of the world’s leading fleet management companies, one that will serve as a catalyst for innovation in the customer experience,” said Kristi Webb, president and CEO, Fleet Management. “I am extremely pleased to bring together a team of this caliber. All of us share a focus on delivering for our customers, opening opportunities for employees and transforming the fleet management industry.”

Effective immediately, Element’s North American Fleet Management senior leadership team is based in both Sparks, Md. and Eden Prairie, Minn., and includes:


webinar NAFA Webinar: The Buzz on CAFM

Date: 09/18/2015
Time: 12:00 – 1:00 PM EST
Click here to register

Want to hear first-hand what is new in NAFA’s Certification world?

Want to take advantage of some real deals to come back to the program if your certification has expired?
Want to ask questions directly to NAFA’s Director of Professional Development and Certification leaders?


stevies Element Fleet Earns Gold Stevie in 2015 American Business Awards

Fleet Management Provider Wins in New Product or Service of the Year – Software – Mobile Development Solution Category

Element Fleet Management received a Gold Stevie Award from The 2015 American Business AwardsSM in the New Product or Service of the Year – Software – Mobile Development Solution category. The company received the recognition for its ClarusSM Driver application, which allows fleet drivers to easily complete fleet tasks so they can stay focused on what is most important – their primary job responsibilities.


The Sustainable Fleet

By Brian Matuszewski, Sustainable Strategies Manager, ARI

Fleets considered “world-class” often share one characteristic in common: a firm commitment to driving smarter and cleaner.

Smarter suggesting safer, more efficient and more cost-effective; while cleaner, suggesting a reduced impact on the environment. In other words, world-class fleets and sustainable fleets are two of the same.

That being said, no two world-class fleets look alike and the reasons that make them world-class are oftentimes unique and different.


The Fleet Customer Experience

By Jeofrey Bean

During 2007 and the particularly economic emptiness of 2008 it became very noticeable that there were a group of companies, large and small, from several industries that were better, different, more profitable and more sustainable than most others.

These Experience Makers redefined industries and changed customers’ lives for the better. They also changed the expectations of existing and future customers. Once a market has been changed to a difficult-to-duplicate customer experience, those left competing with just price, features or value-added services are usually marginalized or eliminated.


Work and Mobility


Mobile, cloud computing and Software as a Service (SaaS) have changed the IT infrastructure landscape. These trends are equally disruptive and transformative for business processes such as CRM, logistics management and hiring. Recently, I spoke with David Hale, the CEO of Gigwalk, on how mobility is reinventing work.

Today, a massive amount of temporary positions aren’t filled because companies can’t quickly match open opportunities to available talent. This issue is particularly acute when a company needs to hire temporary talent for short intervals, such as a day or a week. In the past a company had to call prospective workers to know if someone was available at a certain time and location and to confirm the person had the right skills. This manual process is cumbersome and many jobs went unfilled because it was too difficult to find a temporary worker.


Fleet Trends & Issues

10 Automakers Pledge to Add Automatic Braking

The Detroit News

Ten major vehicle manufacturers said Friday they have agreed in principle to make automatic emergency braking a standard feature on all future vehicles, but haven’t set a timeframe.

The National Highway Traffic Safety Administration and the Insurance Institute for Highway Safety announced the voluntary commitment at a ceremony at IIHS’s expanded crash test and vehicle research facility here.

But officials said automakers will likely have a significant number of years before adding the technology to all vehicles — and it’s not clear what performance requirements will be included. There’s no penalty if automakers opt to not follow through.


AT&T and Telogis Expand Efforts to Connect Fleets

AT&T and Telogis, a SaaS-based connected vehicle technology provider, have announced a collaboration to power a suite of solutions for companies with mobile workforces. Connecting vehicles of all sizes from small trucks to 18-wheelers and heavy equipment, the combination of AT&T’s global network and Telogis’ telematics, compliance, and mobile and navigation software provides full fleet solutions for businesses and manufacturers around the world.


As Head-Up Displays Become Common, Distraction Becomes an Issue

The New York Times

When Manish Undavia took delivery of the 2016 Audi A7 sedan — list price, about $71,000 — it came with technology rarely found in automobiles, even five years ago: collision avoidance systems, sensors to keep the car from drifting and, perhaps most baffling to Mr. Undavia, a head-up display.

“A what?” he asked the salesman.

Richard Cardenas, a salesman at Biener Audi on Long Island, turned on the car and showed Mr. Undavia how it worked. From the driver’s seat, the car’s speed — “0 mpg” — appeared about six feet beyond the dashboard, floating in space, visible only to Mr. Undavia.


Ford Goes Wild(track) With Updated Ranger

The Detroit Bureau

Ford is going wild as it prepares to launch an updated version of its midsize Ranger pickup in Europe. Make that Wildtrack, a new version of the truck making its debut at the Frankfurt Motor Show this week.

The unveiling in Europe further bolsters hopes that the Detroit maker will finally move ahead on long-rumored plans to bring the Ranger back to the American market, filling a yawning gap left wide open when it killed off the old, U.S.-made Ranger a few years back.


More EVs for Los Angeles

Los Angeles Times

Soon, Los Angeles will become even more sustainable with a commitment by Mayor Eric Garcetti and city departments to lease green energy vehicles.

Garcetti, speaking at a news conference Friday outside Los Angeles Police Department headquarters, announced a commitment to lease 160 pure battery EV vehicles, which he said will give L.A. the largest pure EV fleet in the nation.

Also, 128 plug-in hybrids will be leased, which Garcetti said would save taxpayers money and advance sustainability goals. Earlier this year, Garcetti released the Sustainable City pLAn, to help make the city more sustainable and deliver environmental and economic benefits.


On Accident Management

By Greg Neuman, Senior Manager of Quality Control, CEI

The most common damage to fleet vehicle are dings and dents, things that detract from a vehicle’s appearance but don’t affect its safety.

And while repairing them isn’t the single biggest expense a fleet manager can authorize, if you’re in a money-saving mode and appearance isn’t a priority, you can keep your repair bill down by deciding not to repair them, especially in light of how many appear in a year. But even if your fleet allows you to avoid such “cosmetic” repairs to optimize your spending management, you need to ask yourself several other questions:

Will the damage get worse?


Smartphones, Everywhere

With over 70% of commercial vehicle drivers now carrying and using a smart device in their role, phones, tablets and potentially wearables are cementing themselves as a fundamental part of the connected fleet ecosystem.

With rapid progress being made in the development of smart device’s capabilities, and innovations such as wearables, gamification and biometrics coming on to the market, there is set to be a new wave of smart device applications in the connected fleet.

The place of these latest innovations is however, debateable.

To ignite this debate, TU-Auto quizzed experts from LexisNexis and Garmin on the current and future role of the smart device in the fleet and put their thoughts together.

CHECK OUT the Q&A here.

Fleet Management Resources
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
GPS Insight
GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
Customizing global fleet management to achieve your goals.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Verizon Networkfleet
Verizon Networkfleet offers GPS fleet management solutions to help small to medium-sized businesses, enterprises, and government agencies better manage vehicles and assets. For a demo visit www.networkfleet.com/demo.