FleetManagementWeekly AmeriFleet
July 14, 2015


Editor's Analysis & Top Industry News

The Future is Now!

If your mission is to improve your fleet’s bottom line, get serious about sustainability, or learn about transformational ideas, step no further!

In a video clip this week, CEI’s chief Wayne Smolda talks about how an organization’s focus on fleet safety can reap great rewards, while Greg Neuman, the fleet provider’s quality overseer, gives us some ideas on how to cut repair costs without compromising safety in his article,‘Don’t Skimp on Safety.’

Mike Sheldrick interviewed CALSTART’s Bill Van Amburg, who talks with Sheldrick about the NAFA Sustainable Fleet Accreditation Program, developed in conjunction with CALSTART. Van Amburg says, “…(the program) equips you to make some smart choices to start improving your bottom line and your environmental footprint.” We love it when the planet wins, too. Read the article.

AFLA’s 2015 Conference: ‘The Future is Now: Transformational Ideas Shaping our Industry’ is coming up in September. As if we needed any more coaxing, we think the conference theme is terrific. No question. it’s a must attend event and registration is open.

Janice Sutton
Executive Editor

INDEX: Find All of the Fleet News and Information You Need on Newly Redesigned FleetManagementWeekly.com

All posts from the newsletter can be found on our newly redesigned web site, FleetManagementWeekly.com,

Browse these categories:

Association News — Find out what’s going on at associations of importance to the fleet community.
Fleet Trends & Issues — Check out articles about current fleet issues and trends
Fleet Safety — Read news about various aspects of fleet safety, including interviews of fleet safety leaders
Fleet Videos — Watch video clips of fleet newsmakers
Interviews — Read Fleet Management Weekly’s interviews with industry leaders.
Telematics — Learn about the latest in fleet telematics news

Read monthly columns: Fleet Marketing, Fleet Asset Management, The Mobile Employee, On Accident Management, The Fleet Customer Experience, Think Global Plan Local, The Fleet CX Toolbox, and Fleet Safety.


VIDEO: Strategically Reducing Fleet and Insurance Budgets

Strategically focusing on fleet safety and insurance can save organizations many hundreds of dollars, per vehicle, per year.

VIDEO: AFLA's Education Committee
  What Information Do Fleet Managers Need?

AFLA’s Education Committee looks strategically at what’s happening within the industry – with the aim of providing fleet managers with the information they need to do a better job of operating their fleets.

VIDEO: More Growth to Come
  GPS Fleet Tracking Has Room to Grow

With 15 to 20% penetration in the small-to-medium business market – and slightly more in the enterprise market – GPS fleet tracking has a lot of room to grow.

The Fleet Spot

AFLA logo 2015 AFLA Conference: ‘The Future is Now: Transformational Ideas Shaping Our Industry’

AFLA is excited to announce the selection of Bryant Walker Smith and Charles Dominick as speakers for the 2015 AFLA Annual Conference to be held September 14-16 at the Gaylord Opryland Resort in Nashville, Tennessee. With a theme of “The Future is Now: Transformational Ideas Shaping Our Industry,” the conference will feature innovative presentations on hot topics related to the fleet industry.

Register now to secure your spot at this premiere fleet conference!


Claudia Smolda Gallup Employee Survey: CEI Has One of the Nation’s Most ‘Highly Engaged’ Workforces

Employees at the CEI Group, Inc., a fleet driver management company, are among the most highly engaged in their jobs in United States, a Gallup Inc. survey has found, CEI announced today.

Based on a survey of nearly all of the company’s workforce last summer, Gallup computed CEI’s “Engagement Index Ratio” to be 7.83, more than four times the score of 1.80 for all U.S. workers last year. Gallup, Inc., a global performance consulting company, has been conducting annual employee engagement surveys since the late 1990s. The index compares the number of engaged employees to those who are “actively disengaged.”


Jim Jackson NAFA Webinar: Applying Multiple Remarking Channels for Maximum Exposure

In this webinar, ARI’s Jim Jackson, Vehicle Remarketing Supervisor, will discuss how utilizing multiple industry remarketing channels can target unique buyer groups for a quicker sale.

Date: Wednesday, July 15, 2015
Time: 12:00pm EST
Duration: 1 hour
Instructor: Jim Jackson, Vehicle Remarketing Supervisor, ARI

By the end of this session you should be able to:

  • Identify the different types of remarketing channels and how they can apply to your business
  • Learn how maximizing exposure 24/7/365 decreases the average days to sell
  • Discuss industry trends that lead to increased vehicle remarketing value

This webinar is FREE for NAFA Members and Affiliates.

dashboard ARI Introduces New Dashboards for Its Award-Winning ARI insights Fleet Management System

ARI has launched a suite of enhancements and new dashboards for its award-winning ARI insights® fleet management system. The fully-customizable dashboards are designed to improve analytic capabilities and usability by placing greater emphasis on data visualization.

“The underlying principle of our ARI insights system is to deliver the right information, to the right people, at the right time, allowing them to make the most informed decision possible,” said ARI Vice President of Product Development Tony Candeloro.


On Accident Management

By Greg Neuman, CEI senior manager of quality control

How can you cut repair costs without compromising safety?

Fleet managers are always looking for ways to control costs, and saving money on collision repairs is one legitimate way to do it. But repairs are more than simply putting the vehicle back into service. They’re also about making the vehicle safe to drive. That’s why the prudent fleet manager shouldn’t compromise on repair costs when it comes to safety. The goal should always be to make the vehicle safe again, in the most cost-effective ways.

How can you cut repair costs without compromising safety? Avoiding purely cosmetic repairs, and utilizing high- quality used parts and certified aftermarket parts are two. Others include authorizing repairs quickly and routinely picking up repaired vehicles as soon as they’re done, which shorten the time it takes to make repairs and keep replacement rental vehicle costs down.

The real test, though, comes when you’re dealing with judgment calls and what you don’t see – damage that isn’t obvious to the naked eye.


A Better Bottom Line

By Mike Sheldrick

At the recent NAFA I&E in Orlando, we got a chance to sit down with CALSTART senior vice president Bill Van Amburg to learn about the NAFA Sustainable Fleet Accreditation Program, developed in collaboration with CALSTART.

Van Amburg says, “It will really give fleets the tools, the recognition and the way to measure their progress. This is what will help drive continuous improvement in the fleet world both for being more efficient and in having a smaller environmental footprint. This program gets you in at the ground floor if you are just starting out, shows you where you are and then equips you to make some smart choices to start improving both your bottom line and your environmental footprint.”


The Mobile Employee

By Matthew Betz, Vice President Business Development, Fleet at Motus, LLC

“Your conscious brain cannot multitask. If I’m speaking to you and checking my iPhone at the same time, I’m doing neither. This is why our society is frazzled; this misconception that we can consciously do more than one thing at a time effectively” – Deepak Chopra

No matter your role in the organization – driver, fleet manager, executive or CEO, our modern world is making it possible to do more, while at the same time increasing the demands on our time and talents. And, as the quote from Deepak Chopra states, we’re becoming distracted and more frazzled. Sometimes, that’s not a major issue, but trying to multitask while driving could be inviting a catastrophe. The question becomes “How do we get The Modern Mobile Worker to focus on the task at hand?”


Fleet Trends & Issues

Congratulations to NAFA’s 2014/2015 CAFM® Graduates!

NAFA Fleet Management Association is proud to announce its 2014/2015 Certified Automotive Fleet Manager (CAFM®) graduates. Recognized as the industry standard in fleet education, the CAFM® designation identifies excellence in fleet knowledge.

“The NAFA CAFM® program is the only certification program that proves an individual’s expertise in fleet,” said NAFA Chief Executive Officer Phillip E. Russo, CAE. “Other certification programs may attest that a person has minimum basic knowledge of fleet, but CAFM® proves the person is an expert.”


Feds Aim for ‘More Muscular’ Auto Safety Oversight – and Congress Ready to Help

After a year of record recalls and a number of well-publicized fatalities, federal regulators and lawmakers alike apparently are ready to commit to what the head of the U.S. Department of Transportation is calling “much more muscular” enforcement.

And in a politically polarized Washington getting ready for a long presidential campaign, the issue of auto safety is spurring some unusual agreement across the aisle. That said, proposals from the Democratic and Republican camps appear to be taking very different approaches to solving the problem.

Calling for “much more muscular” enforcement, Transportation Secretary Anthony Foxx this week said that under new leadership, the National Highway Traffic Safety Administration is “going to be pretty rigorous,” emphasizing that “If companies fall short, they are going to hear from us.”


Ride-Sharing Forces Automakers to Rethink How They Sell

For at least 22 hours a day most cars sit parked, sucking up their owners’ money while waiting to be driven. For most people, it’s one of their most underutilized — but most expensive — assets.

Now, some companies are devising ways to help people profit from their vehicles. Startups like RelayRides and Getaround help people rent out their cars during down time. Uber, Lyft and Sidecar connect car owners with people willing to pay for a ride. The rapid growth of these startups is transforming transportation — making it easier than ever before to get around without owning a car — and forcing automakers to devise new strategies to lure prospective buyers.

In June, Ford launched a car-sharing program that offers buyers a new way to offset the pains of ownership by tapping into what is essentially an Airbnb on wheels.


With CarPlay, Apple Looks to Upend Tradition

APPLE’S widely anticipated CarPlay software is making its mainstream debut this summer in models from Hyundai and Chevrolet, but Apple is already looking ahead to leverage its potential in a way that could turn the automotive industry’s current approach to connected cars on its head.

Aimed at streamlining the welter of apps from smartphones that play on some dashboards into a more cohesive — and less distracting — arrangement, CarPlay combines iPhone-based programs, including maps, messages and music, into a single interface. It makes adroit use of Siri voice commands and familiar touch controls.

But it cannot control standard car functions, like switching FM radio stations or checking a vehicle’s engine status. To use those features, drivers will have to switch out of CarPlay.


Bigger Still Equals Safer

Despite smaller vehicles having five-star crash ratings, a new study suggests that bigger vehicles are still the safest in a collision.

While conventional wisdom has a way of being wrong, a new study by the University of Buffalo suggests that, when it comes to cars, one traditional belief is correct: bigger cars tend to be safer cars.

While even some of the smallest cars on the market today earn five-star crash ratings, it doesn’t necessarily reflect what happens in the real world – especially when that little car smashes into a big one or, worse, an 18-wheeler. The bottom line, according to a study presented during the annual meeting of the Society for Academic Emergency Medicine, is that bigger, more expensive vehicles tend to be the safest.


Fleet Marketing

By Ed Pierce, Founder, ITA Fleet Communications

Michael Surkan, Group Manager for Better Marketing with Analytics, recently pointed to a study of 1,700 chief marketing officers that found 59% of them have been unable to implement their planned digital marketing strategies and that 82% of CMOs felt unable to deal with the explosion of data that is being thrown at them.

The real problem uncovered in the study, however, is that CMOs are saying that they are now being judged on the revenue their marketing activities generate, NOT on the leads they find.

During my marketing career, a lead was marketing’s goal, and it was the job of sales to convert that lead into revenue. Remember the quote from Glengarry Glen Ross?

“These are the new leads. And to you they’re gold, and you don’t get them. Why? Because to give them to you would be throwing them away. They’re for closers.”


Fleet Asset Management

By Keith Trumbull, VP of Material Handling Equipment, Element Fleet Management

In order to make strategic decisions when it comes to asset management, it’s imperative to stay up-to-date on the latest trends. As a fleet manager, how do you manage your material handling equipment? Do you create partnerships with select manufacturers, work with warehouse managers at individual local branches, or do you employ a different method entirely?

The most common methods are partnering with a manufacturer or having individual warehouses oversee assets. However there are also challenges associated with these two approaches that should be considered when developing a material handling equipment strategy. Some fleet managers reference the lack of visibility into overall costs, inconsistent equipment capabilities, dependence on one manufacturer’s expertise and inconsistent policies as challenges for their organization. As company executives look for continuously higher levels of performance, they are exploring new ways to operate with fewer obstacles.

“Brand independent” management is one of the newest and most popular ways to organize and operate assets. Being brand independent simply means an organization is not aligned with a specific manufacturer or brand. So why are fleet managers increasingly turning to brand independent providers?


Fleet Management Resources
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GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
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LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
Customizing global fleet management to achieve your goals.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Verizon Networkfleet
Verizon Networkfleet offers GPS fleet management solutions to help small to medium-sized businesses, enterprises, and government agencies better manage vehicles and assets. For a demo visit www.networkfleet.com/demo.