FleetManagementWeekly AmeriFleet
June 23, 2015


Editor's Analysis & Top Industry News

Thinking Global

Part one of a two part interview with Esther Calvo Bolaño, vice president of international sales for LeasePlan International, is featured this week in ‘Think Local Plan Global.’ She says, “Nowadays, we see the globalization trend at multinational corporations. Many of our clients are looking for a way to harmonize their operations at diverse levels in order to gain visibility and control, and drive down cost. That is why, even if a fleet manager is just responsible for a local market like the United States, it is good to start thinking globally.” Great advice.

Last chance! You still have time to register for AFLA’s educational webinar this Wednesday, June 24th: Alternative Fuels & Fuels Technology. Donlen’s Amy Blaine hit it out of the park with this topic at AFLA’s mid-year seminar — you won’t want to miss it!

And make sure you check in with FleetManagementWeekly.com for daily updates.

Janice Sutton
Executive Editor

INDEX: Find All of the Fleet News and Information You Need on Newly Redesigned FleetManagementWeekly.com

All posts from the newsletter can be found on our newly redesigned web site, FleetManagementWeekly.com,

Browse these categories:

Association News — Find out what’s going on at associations of importance to the fleet community.
Fleet Trends & Issues — Check out articles about current fleet issues and trends
Fleet Safety — Read news about various aspects of fleet safety, including interviews of fleet safety leaders
Fleet Videos — Watch video clips of fleet newsmakers
Interviews — Read Fleet Management Weekly’s interviews with industry leaders.
Telematics — Learn about the latest in fleet telematics news

Read monthly columns: Fleet Marketing, Fleet Asset Management, The Mobile Employee, On Accident Management, The Fleet Customer Experience, Think Global Plan Local, The Fleet CX Toolbox, and Fleet Safety.


VIDEO: Telematics Buyers are Becoming More Sophisticated

Today’s buyers and users of telematics have become much more sophisticated – and the same is true of the telematics hardware.

VIDEO: NAFA's International Alliances
  NAFA Works with Brazil’s PARAR Institute

As one of its many international alliances, NAFA works with Brazil’s PARAR institute to improve careers and experiences for fleet managers.

VIDEO: Appreciation for Bootcamp
  Bootcamp Offers Great Preparation for CAFS and CAFM

This young fleet professional tried, and tried again, until he passed his CAFS and CAFM – and he gives a lot of credit to the Bootcamp program.

The Fleet Spot

blaine-amy AFLA Webinar: Alternative Fuels & Fuel Technologies

Amy Blaine’s informative and engaging presentation on Alternative Fuels & Fuel Technologies was such a hit at AFLA’s Mid-Year Forum that they’ve decided to bring it back as part of the AFLA Webinar Series.

This don’t-miss webinar is on Wednesday, June 24th at 12pm PT / 2pm CT / 3pm ET and you can sign up here.

audit U.S. Auditor Finds Sweeping Problems at NHTSA

A devastating year-long government audit finds sweeping problems at the National Highway Traffic Safety Administration and says the agency failed repeatedly over a decade to discover the General Motors ignition switch defect now linked to more than 110 deaths.

The scathing 42-page report by the Transportation Department’s Office of Inspector General says that NHTSA, the nation’s auto safety regulator, fails to carefully review safety issues, hold automakers accountable for safety lapses, carefully collect vehicle safety data, or properly train or supervise its staff. And it says NHTSA rejects most staff requests to open investigations into suspected defects.

“Collectively, these weaknesses have resulted in significant safety concerns being overlooked,” the report found.


Sheryl Grossman Sheryl Grossman to Retire

After four decades with GE Healthcare, where she manages the company’s fleet, Sheryl Grossman is retiring, effective June 30, 2015.

Not retiring from the industry, however; she will continue her work with NAFA Fleet Management Association, where she serves as a vice president on the organization’s Board of Trustees.

economic survey GE Capital Fleet Services – Economic Outlook Survey

GE Capital surveyed hundreds of executives of middle market companies to ascertain their views on the global and U.S. economies and their outlook on a variety of important economic, industry and business-level issues, including growth expectations and financing needs.

The survey examines opinions on financial performance, operational issues, and economic outlook from businesses in the fleet industry and compares them to overall sentiment from mid-market businesses across industries.

READ MORE about the Key Findings

Think Global Plan Local

Global consolidation is a reality that many companies frequently face in today’s internationally focused society. But what does this mean for fleet managers? For many, it means a rapidly expanded fleet that is much more complex and time-consuming to manage than a local fleet.

In part one of this Q&A series, Esther Calvo Bolaño, vice president international sales for LeasePlan International, explains why it’s important to understand global fleets and how to manage one.


Brands with Best Retained Value

Toyota and Acura retain their original value better than any other brands after five years of ownership, according to the fifth annual Edmunds.com Best Retained Value awards.

Toyota won in the non-luxury division with a projected 52.4 percent residual value after five years. Acura won the luxury division with a projected five-year residual value of 46.9 percent.

“Smart car shoppers who are likely to sell their car within five years should always stop and consider projected residual values before making a new car purchase,” said Edmunds.com Consumer Advice Editor Carroll Lachnit. “Whether you are leasing or buying, the retained value of a car can make a big difference in your wallet.”


The Fleet Customer Experience

By Jeofey Bean

If The American Customer Satisfaction Index were to measure your business, competitors and alternatives, how would you do in an era of rising customer expectations and no middle ground?

As you may know from reading this column I really admire the companies that know what they “Do For” customers that is highly valued and have the results to show for it.

And I am dismayed about the companies that reside on the other side, the dark side, of the Do For coin. These companies consistently “Do To” customers things that they dislike and do not value, erasing customer loyalty.

Some of these companies have done this for so long and so poorly they are helping to grow competitive alternatives by distressing their customers emotionally and economically. There’s plenty to learn about what not to do from these businesses.


Fleet Trends & Issues

Surprise: 2015 J.D. Power Study Says Japanese Cars Now Lag Industry On Quality

For the first time in nearly three decades, Japanese brand vehicles fell below industry average on initial quality, according to a consumer survey by J.D. Power & Associates.

The surprising result is less a measure of faltering by the Japanese and more a reflection of how must faster other brands are improving. The Japanese brands improved marginally, but failed to keep up with the rest of the industry.

J.D. Power’s Initial Quality Study, which measures problems experienced by vehicle owners during the first 90 days of ownership, was released today at a meeting of the Automotive Press Association.


Study Finds Eight of 10 Drivers Get Better Fuel Economy Than EPA Ratings

In a new study from AAA, eight of 10 drivers surveyed report that they get better fuel economy than the window-sticker ratings provided by the Environmental Protection Agency.

Overall, the respondents said their real-world fuel economy averages 12 percent higher than the combined city/highway EPA ratings for their vehicles.

Those who drive diesel-powered vehicles reported fuel economy that was 20 percent better than the sticker; owners of manual-transmission models said they got 17 percent higher mileage; drivers of V6-engined sedans reported 9 percent better fuel economy; and owners of V8-powered trucks found that they improved on the sticker rating by 5 percent.


Nevada Set to Open “Electric Highway”

While it may be best known for its gambling industry, the State of Nevada has been making a push to take leadership in the future of the auto industry, as well.

The first state to officially license autonomous vehicles, and the home to the new Tesla Gigafactory battery plant, Gov. Brian Sandoval this week announced plans for the Nevada Electric Highway. The project will set up a network of charging stations on U.S. 95, the highway between Reno, where the Gigafactory is being built, and the gaming center of Las Vegas.

“We’ve all driven this road before and have anxiety (just) getting gas,” said Sandoval. “Now we can have confidence to charge our electric vehicles and drive them from place to place.”


New Truck Standards Cut Emissions, Fuel Consumption

The U.S. Environmental Protection Agency and the Department of Transportation’s National Highway Traffic Safety Administration are proposing controversial new standards that would improve fuel efficiency and cut carbon pollution for medium- and heavy-duty vehicles, including the largest pickup trucks sold by General Motors, Ford and FCA U.S.

The proposed rules would apply to semi-trucks, large pickup trucks and vans, and all types and sizes of buses and work trucks.

The rules would require a 24% carbon dioxide emissions cut and fuel consumption less than an equivalent vehicle scheduled for sale in 2018, based on the fully phased-in standards for the tractor alone in a tractor-trailer vehicle. The proposed rules would cover model years 2021-2027.


Clearly See the Road Ahead

When driving behind big semi-trailers, people regularly take risks overtaking them because they often have to first move out from behind the truck to see if the road ahead is clear before passing. This is particularly dangerous on single-lane highways because such a maneuver can mean driving into the path of oncoming traffic.

Now Samsung Electronics has come up with a way to help reduce this problem by mounting cameras on the front of a truck and large screens on the rear to display to following drivers a clear view of the road ahead.


Tell Me What I Need to Know

By Janice Sutton

Tell me what I need to know, when I need to know it, and how I need to see it!

Laura Jozwiak, Vice President of Client Relations at Wheels, leads a dynamic team of client relations and account management specialists. In this interview, Laura gives us insight into how this company has positioned itself to deliver on the promise of its founder.

Laura says, “We don’t fight change – we’ve embraced the sourcing and we’ve embraced all of the changes. Let’s start with what hasn’t changed at Wheels. The clients have always come first, that hasn’t changed in 75 years. We started because a client had an issue that our founder Zollie Frank listened to; developing a solution that nobody else even thought about and delivered. That solution created this industry. That philosophy of listening and adapting to change has never wavered. That is what we do, and that is all we do.”

READ MORE to learn how the Wheels’ client relations team is structured to deliver service — not just for today, but three to five years from now, and what exactly their clients are asking the team to deliver.

Distracted Walking on the Rise

The “significant threat” of distracted walking injuries, which are on the rise, is “so alarming,” that for the first time this year the trend is included in the National Safety Council’s annual statistical report.

Fifty-two percent of distracted walking incidents involving cell phones happened at home, not on or near roads, as many believe, and most of the injuries affected women and people 40 years old and younger, the nonprofit advocacy group announced.

“More than half of all unintentional injuries each year happen at home, so don’t take your safety for granted,” Deborah A.P. Hersman, president and chief executive of the National Safety Council, said in a statement. “No call, text or update is worth an injury.”


Fleet Management Resources
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
GPS Insight
GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
Customizing global fleet management to achieve your goals.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Verizon Networkfleet
Verizon Networkfleet offers GPS fleet management solutions to help small to medium-sized businesses, enterprises, and government agencies better manage vehicles and assets. For a demo visit www.networkfleet.com/demo.