FleetManagementWeekly AmeriFleet
May 26, 2015


Editor's Analysis & Top Industry News

An International Fleet Perspective

In this week’s issue, we have two industry experts talking about the necessity for local fleet managers to adopt an international perspective.

Jeff Schlesinger, Managing Director, Global Fleet Services at GE, speaks about how the consolidation within companies to form a global fleet policy has generated considerable growth in the number of global fleet managers.

Daniela Gamble, VP, International Account Manager at LeasePlan International, expands on the subject in her thoughtful article “Not Thinking Globally? Think Again.”

Congratulations to Terri Stiffler, promoted to VP of Transportation Services at AmeriFleet, and to Brian Kinniry to Senior Director of Strategic Services at CEI!

Enjoy this issue and do make sure that you check in with FleetManagementWeekly.com for daily updates.

Janice Sutton
Executive Editor

INDEX: Find All of the Fleet News and Information You Need on Newly Redesigned FleetManagementWeekly.com

All posts from the newsletter can be found on our newly redesigned web site, FleetManagementWeekly.com,

Browse these categories:

Association News — Find out what’s going on at associations of importance to the fleet community.
Fleet Trends & Issues — Check out articles about current fleet issues and trends
Fleet Safety — Read news about various aspects of fleet safety, including interviews of fleet safety leaders
Fleet Videos — Watch video clips of fleet newsmakers
Interviews — Read Fleet Management Weekly’s interviews with industry leaders.
Telematics — Learn about the latest in fleet telematics news

Read monthly columns: Fleet Marketing, Fleet Asset Management, The Mobile Employee, On Accident Management, The Fleet Customer Experience, Think Global Plan Local, The Fleet CX Toolbox, and Fleet Safety.


VIDEO: Rise of the Global Fleet Manager

This industry expert has seen more global fleet managers named within companies in the past three years than ever before.

VIDEO: Representing the Fleet Industry
  The First Face You See

In many cases, an AmeriFleet driver is the first face that a new rep or employee sees as a representative of the fleet industry – and they aim to make a good impression.

VIDEO: Telematics Leads to Better Understanding
  Telematics and Business Intelligence

With a good telematics solution, fleet managers can integrate vehicle activity and driver behavior with other parts of your operation – like customers, business policies, payroll information, and fuel card activity – thereby gaining greater understanding.

The Fleet Spot

stiffler-terri AmeriFleet Promotes Long-Time Fleet Veteran Terri Stiffler to VP of Transportation Services

Ms. Stiffler, who joined AmeriFleet in 2002, has extensive fleet experience and is well- known within the industry. During her tenure she has played a number of key roles in the company’s growth, progressing to increasingly more important positions. In her most recent capacity as Director of Training, she was responsible for developing and implementing comprehensive training programs for new and current employees.

“We couldn’t be more excited to have a seasoned professional of Terri’s caliber join our senior management team” said company Co-Founder and Chairman of the Board Bob Smith. “She’s not only a superior leader, but an amazing human being. We’re so lucky to have her helping define what it’s all about to be an AmeriFleet employee, and how we can best work together to serve our customers.”


Brian-Kinniry CEI Promotes Brian Kinniry to Senior Director of Strategic Services

The CEI Group, Inc. (CEI) has announced the promotion of Brian Kinniry to senior director of strategic services.

Mr. Kinniry is a 10-veteran with CEI, having served as a strategic account services team leader and manager of risk and safety solutions. In his new role, he will be responsible for leading the company’s innovation and technology integration initiatives related to driver safety programs.


donlen Donlen Named Finalist in Two Categories in the 2015 American Business Awards

Donlen was recently named a finalist in the Most Innovative Company of the Year – Up to 2,500 Employees category as well as the Stevie Award for mobile apps in the Business/Government category in The 2015 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program.

“We are thrilled to be considered as a candidate for the Most Innovative Company of the Year. Everyone at Donlen has one goal, and that is to empower our customers to do more so they can focus on their core business,” said Brian Wright, Senior Vice President of Products and Services. “Our emphasis on developing quality technology solutions allows our customers to have better insight into their operations and potential cost savings. Our mobile apps allow our customers to manage their fleets from anywhere and these apps have been recognized for their effectiveness and ease of use. We are honored to be a Stevie Award Finalist.


AFLA logo AFLA Announces Two Speakers for 2015

AFLA is excited to announce the selection of Greg Lindsay and Kim Lear as speakers for the 2015 AFLA Annual Conference to be held September 14-16 at the Gaylord Opryland Resort in Nashville, Tennessee.

With a theme of “The Future is Now: Transformational Ideas Shaping Our Industry,” the conference will feature innovative presentations on hot topics related to the fleet industry. Register now to secure your spot at the premiere fleet conference of the year!


Think Global, Plan Local

By Daniela Gamble, Vice President, International Account Management, LeasePlan International

“It has been said that arguing against globalization is like arguing against the laws of gravity.” ~ Kofi Annan

As more companies begin to consolidate globally, it is becoming increasingly important for local fleet managers to have an international perspective. Fleet partners must also keep client’s global needs in mind in order to provide world-class service.

Today, companies expect their vendors to be aware of industry trends – on a domestic and international level – and be able to advise how these trends may affect their business. This includes the ability to provide guidance, best practices and solutions to drive a return on investment on the assets managed in their area.

Fleet managers are also being held to these higher standards.


Sharing Best Practices with the USPS

NAFA Fleet Management Association (NAFA)  provided strong testimony to the US House Committee on Oversight & Government Reform during the Committee’s hearing on the US Postal Service’s request to acquire 180,000 new vehicles.

Katherine Vigneau, CAFM®, NAFA’s Director of Professional Development, told committee members that best practices should be adhered to during the fleet replacement process and that the Postal Service’s idea of replacing all 180,000 at the same time, from a single source, is not in keeping with best practices.

“In accordance with NAFA best practice, the USPS has a definite requirement to replace a significant portion of their fleet,” Vigneau said. “Lifecycle Cost Analysis has been used to demonstrate that operating costs are rising significantly. Extended replacement also has the disadvantages of not introducing important safety and technological improvements in the fleet. The lifecycle methodology should be used further to analyze custom vs. commercial purchase options and alternative fuel options.”


Putting State-Owned Cars to Work

Officials in North Caroline Governor Pat McCrory’s administration are looking at privatizing much of the state motor fleet, which has been plagued by misuse for years.

In 2009, WRAL Investigates found plenty of state-owned cars going nowhere and collecting dust. The same situation existed for at least two years, despite WRAL News reports, and state agencies kept picking up the tab for leasing vehicles that weren’t used.

Since then, the state has culled about 2,000 vehicles from the fleet – it’s down to about 6,500 now – and tweaked some usage rules. But thousands of cars still spend most of the time parked.


Fleet Trends & Issues

NAFA’s 2016 (I&E) Call for Presentations Closes on May 28 – Got Ideas? Email them to NAFA!

Plans are underway for our 2016 Institute and Expo scheduled for April 18-22, 2016 in Austin, Texas! ♦ I&E Is Your Place To Find Solutions! ♦ Let Us Know What Fleet Issues and Problems You Are Dealing With!

NAFA’s I&E Curriculum Committee is now working to identify key topics for this conference. This is your chance to submit program and session ideas that would benefit your fleet industry peers. All are invited to recommend ideas for topics and suggest speakers or panelists for consideration.


Insurers Overcharging Low-Mileage Drivers, Consumer Group Claims

Even though they tend to file significantly fewer claims, a new study says auto insurers typically fail to give discounts to motorists who clock low mileage.

Only State Farm, among all the major auto insurance companies, routinely provided a discount for those who put on about 5,000 miles a year – roughly a third of the national norm – according to the study by the Consumer Federation of America.

“The failure of most large insurers to adequately reward low mileage especially harms lower income and older drivers because they drive the least,” said Stephen Brobeck, CFA’s executive director.


How Do You Get To Work? In A Major City, You Probably Drive Alone For 25.8 Minutes

Researchers at the University of Michigan Transportation Research Institute reviewed census data from the 30 largest U.S. cities to examine current transit stats.

They learned that, nationwide, 95.5 percent of workers have access to a vehicle for their commute. However, that figure varies substantially from city to city. In Fort Worth, Texas and San Jose, California, the figure is 98.2 percent. In New York City, however, it’s just 54 percent. Washington, D.C. (72.3 percent) and Boston, Massachusetts (78.1 percent) also have relatively large populations of commuters who make do without cars.

READ MORE interesting commute stats.

Every Google Self-Driving Car Accident was Caused by Human Error

California’s Department of Motor Vehicles released statistics recorded over a period of eight months revealing that of the 48 licensed, self-driving cars on public roads, only 4 have wound up in “minor fender benders.” Surprised, or not?

The cars in question belong to Google and Delphi, who have a combined amount of 25 (23 belong to Google, two to Delphi) self-driving cars on the road. But don’t be so quick to play the blame game. Each company staunchly denies that the fault should be placed on its super-smart autonomous driving technology, but rather, on silly human error.


The Fleet CX Toolkit

By Wendy Eichenbaum

You have countless ways to interact with your clients.  It’s not just the website or a sales associate.  You have landing pages, emails, blogs, portals, marketing campaigns, print materials, press releases, products, technical support, and even your own website’s search results.  Each time a customer interacts with you, that one interaction is a touch point.  

How consistent is your brand and content for these touch points?  Does it sound like a single voice?  Or does it sound like a different group in your company designed each touch point so that there are multiple voices?

And these areas are not the only touch points.  Let’s say that your customers are looking to purchase the next generation of telematics technology for their fleet. What do they do?


The Fleet Customer Experience

Why invest resources in customer experience strategy?

By Jeofrey Bean

What is the value of customer experience? Why invest resources in customer experience strategy? Because Wall Street rewards customer experience leaders.

You may recall from reading the book The Customer Experience Revolution – How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, that one of the pioneers in answering those questions is John Picoult, Founder & Principal and Watermark Consulting. And if you do not recall, that is fine too. Here’s a quick introduction.


OreGo Charges by the Mile

Oregon is changing the way the state plans to raise money to pay for road repairs: by the mile.

The state is enacting a plan called OreGo, where it charges drivers by how many miles they drive rather than collecting taxes on gasoline, which is the conventional method for getting the funding. The idea is helping to raise revenue because as cars are getting better gas mileage and some aren’t using any gas at all, tax revenues are dwindling.

The $8.4 million program could be the model for other states, like Michigan, struggling to find ways to maintain and upgrade sagging infrastructure as tax revenues continue to fall.


Fleet Management Resources
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
GPS Insight
GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
Customizing global fleet management to achieve your goals.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Verizon Networkfleet
Verizon Networkfleet offers GPS fleet management solutions to help small to medium-sized businesses, enterprises, and government agencies better manage vehicles and assets. For a demo visit www.networkfleet.com/demo.