FleetManagementWeekly AmeriFleet
May 19, 2015


Editor's Analysis & Top Industry News

Winners and Winners!

Congratulations to Hans Damen and Bart Vanham! Founders of TCO Forecast Solutions, comprising TCOPlus and FleetVision, these gentlemen just sold their company to the highly-respected international service corporation TÜV SÜD. In this week’s issue, we talk with them about the sale – and what it means to their current and future clients. And to them.

Experts in customer experience and user experience, Jeof Bean and Wendy Eichenbaum are our featured columnists this week. Jeof asserts that Wall Street rewards customer experience leaders, and Wendy tells us exactly how to create a Customer Journey Map to become one of those admired leaders. Jeof teaches this at UC San Diego, and Wendy at Cal State Fullerton — we’re very happy to have them share the latest ideas with our readers.

Enjoy this issue. And do make sure that you check in with FleetManagementWeekly.com for daily updates.

Janice Sutton
Executive Editor

INDEX: Find All of the Fleet News and Information You Need on Newly Redesigned FleetManagementWeekly.com

All posts from the newsletter can be found on our newly redesigned web site, FleetManagementWeekly.com,

Browse these categories:

Association News — Find out what’s going on at associations of importance to the fleet community.
Fleet Trends & Issues – Check out articles about current fleet issues and trends
Fleet Safety – Read news about various aspects of fleet safety, including interviews of fleet safety leaders
Fleet Videos – Watch video clips of fleet newsmakers
Interviews – Read Fleet Management Weekly’s interviews with industry leaders.
Telematics — Learn about the latest in fleet telematics news

Read monthly columns: Fleet Marketing, Fleet Asset Management, The Mobile Employee, On Accident Management, The Fleet Customer Experience, Think Global Plan Local, The Fleet CX Toolbox, and Fleet Safety.


VIDEO: Price Locator Helps Cut Fleet Fuel Costs

A very handy new app from U.S. Bank’s Voyager Fleet program helps drivers quickly and easily find inexpensive gas – and more – close to where they are.

VIDEO: Effective Driver Monitoring
  What Does Driver Monitoring Really Mean?

In order for driver monitoring to be effective, it needs to be consistent and frequent — and it also needs to have the ability to be federally compliant.

VIDEO: The Appeal of Brand Recognition
  Introducing LoJack to the Fleet World

LoJack has moved into the telematics space, and is using its strong brand recognition to appeal to small and medium-sized fleets.

The Fleet Spot

Brian-Kinniry CEI Promotes Brian Kinniry to Senior Director of Strategic Services

The CEI Group, Inc. (CEI) has announced the promotion of Brian Kinniry to senior director of strategic services.

Mr. Kinniry is a 10-veteran with CEI, having served as a strategic account services team leader and manager of risk and safety solutions. In his new role, he will be responsible for leading the company’s innovation and technology integration initiatives related to driver safety programs.


John Kennedy Webinar: Is Your Company Liable for Distracted Driving Crashes?

Webinar: Could Your Company be Liable for Distracted Driving Crashes?
: Wednesday, May 20, 2015
Time: 12:00pm EST
Duration: 1 hour
Instructor: John Kennedy, VP of Sales, SafetyServe.com

Motor vehicle collisions are the #1 cause of employee fatalities (OSHA) and distracted driving is now one of the most significant contributing factor to these collisions. 


NAFA IE Call for Presentations: NAFA 2016 Institute & Expo

Plans are underway for our 2016 Institute and Expo scheduled for April 18-22, 2016 in Austin, Texas! ♦ I&E Is Your Place To Find Solutions! ♦ Let Us Know What Fleet Issues and Problems You Are Dealing With!

NAFA’s I&E Curriculum Committee is now working to identify key topics for this conference. This is your chance to submit program and session ideas that would benefit your fleet industry peers. All are invited to recommend ideas for topics and suggest speakers or panelists for consideration.


Yawning Driver 2 CEI Releases New Fleet Driver Training Module on the Dangers of Drowsy Driving

The CEI Group, Inc. (CEI) has released a new online fleet training module that educates drivers about ways to avoid the dangers of drowsy driving.

“With all the attention focused on distracted and drunk driving, the dangers of driving when you’re too tired can be overlooked,” said Brian Kinniry, senior director of strategic account services.  “We hope this module will raise awareness and help prevent accidents.”

The video notes that driving after being awake for 17 hours is like driving with a blood alcohol level of 0.05, enough to raise a driver’s chances of having an accident.


The Fleet Customer Experience

Why invest resources in customer experience strategy?

By Jeofrey Bean

What is the value of customer experience? Why invest resources in customer experience strategy? Because Wall Street rewards customer experience leaders.

You may recall from reading the book The Customer Experience Revolution – How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, that one of the pioneers in answering those questions is John Picoult, Founder & Principal and Watermark Consulting. And if you do not recall, that is fine too. Here’s a quick introduction.


The Fleet CX Toolkit

By Wendy Eichenbaum

You have countless ways to interact with your clients.  It’s not just the website or a sales associate.  You have landing pages, emails, blogs, portals, marketing campaigns, print materials, press releases, products, technical support, and even your own website’s search results.  Each time a customer interacts with you, that one interaction is a touch point.  

How consistent is your brand and content for these touch points?  Does it sound like a single voice?  Or does it sound like a different group in your company designed each touch point so that there are multiple voices?

And these areas are not the only touch points.  Let’s say that your customers are looking to purchase the next generation of telematics technology for their fleet. What do they do?


New Options for Global Fleets

Pictured: Bart Vanham and Hans Damen

Founders Will Remain as Managing Directors of TCOPlus and FleetVision Units

By Michael Sheldrick, Senior Editor

One of the leaders in global consulting and consolidated fleet reporting systems and software, TCO Forecast Solutions, comprising TCOPlus and FleetVision — has been acquired by TÜV SÜD Auto Service GmbH, and will operate within the TÜV SÜD fleet unit Auto Plus.

Bart Vanham and Hans Damen, the founders of the two companies, will continue as Managing Directors of TCOPlus. Both have spent a major part of their careers in consulting to the automotive and automotive-fleet industry.


Fleet Trends & Issues

Every Google Self-Driving Car Accident was Caused by Human Error

California’s Department of Motor Vehicles released statistics recorded over a period of eight months revealing that of the 48 licensed, self-driving cars on public roads, only 4 have wound up in “minor fender benders.” Surprised, or not?

The cars in question belong to Google and Delphi, who have a combined amount of 25 (23 belong to Google, two to Delphi) self-driving cars on the road. But don’t be so quick to play the blame game. Each company staunchly denies that the fault should be placed on its super-smart autonomous driving technology, but rather, on silly human error.


Hitting the Highway this Summer? Here’s the 10 Best Long-Range Cars for Road Trips

It’s that time of year again. With lower gas prices making a vacation road trip a more affordable proposition this year, about 60 percent of Americans plan to drive 50 miles or more from home in the months ahead, according to the AAA in Orlando, Fla.

Of course there are any number of vehicles out there that can adequately do the job in terms of performance and passenger comfort, but true road warriors want to reach their respective destinations of rest and retreat as expeditiously as possible.

Thus we wondered which models not only boast the longest operating range on a tank of fuel – and concurrently get among the best fuel economy in their respective classes – but still afford a roomy and accommodating interior for at least four adult passengers, with enough cargo room left over for their belongings.


What Gets Your Road Rage Roaring?

We’ve all had one of those moments, cruising down the road and running up on another driver whose behavior gets us grinding our teeth. But what are the most infuriating behaviors likely to set off a bout of road rage?

Texters top the list, according to a study of 1,000 American motorists by GfK, with tailgaters and “left lane hogs” close behind. The researchers also looked at the sort of in-car behavior likely to set us into a rage, and found that the familiar back-seat driver tops the list.

The study also found that New York City drivers are considered the country’s rudest, with motorists in Los Angeles coming in a distant second.


Ford Will Add Wireless Charging To New Cars

Led by Toyota, which first offered wireless charging in the 2013 Toyota Avalon, American auto giants Fiat-Chrysler and General Motors currently include wireless charging as an option in more than a dozen vehicle models. Audi will launch its first car with wireless charging, the Q7 SUV, in Europe this summer.

In an interview with Forbes.com, Jim Buczkowski, Ford’s director of electrical and electronics research, said America’s number two automaker has decided on a wireless charging strategy as well, though he declined to provide specific details. Ford has said previously that the technology was not ready.

Ford wanted to be as “agnostic” as possible regarding competing wireless charging standards, but Buczowski indicated that the company would support a standard promoted by an industry group known as the Alliance for Wireless Power or the A4WP.


Social Telematics on the Rise

With the developments of cloud computing and data management, fleet managers are able to monitor driver behavior as if they were sitting in the passenger seat. While these breakthrough developments are keeping drivers safe and increasing ROI, managers and employers have a difficult time shaking off the “big brother is watching you” problem. Even when mitigated, the driver is generally still asking the “What’s In It For Me?” question.

Azuga believes that this sense of overbearing management has brought tension to the manager/driver relationship and has likely contributed to an increase in the already high turnover rate of drivers in the fleet industry. To solve the issue, they’re taking an all-new, highly social approach to telematics. Hence the term “Social Telematics.”

According to the Incentive Research Foundation, an emphasis on individualization was identified as a key business incentive, and the rise of “Gamification” has been shown to have a demonstrably positive effect on all kinds of drivers — especially those who are steeped in millennial culture.

READ MORE about how Social Telematics can make your fleet safer, and your drivers happier.

New CNG Cylinder Introduced at ACT Expo

Worthington Industries, Inc. has expanded its line of compressed natural gas (CNG) cylinders with a new lightweight, large diameter, 26.2- inch model. The new large diameter cylinder was introduced at the 2015 Alternative Clean Transportation (ACT) Expo in Dallas earlier this month.

This is the Company’s largest Type III CNG cylinder, with the benefit of providing superior fast-fill efficiency. The inner aluminum liner dissipates heat during fast-filling, allowing for an additional 15 to 25 percent more fuel storage compared to Type IV cylinders of similar size.

Ideal for Class 8 heavy-duty and refuse trucks, these large diameter cylinders will fill to rated capacity making longer routes possible. As with all Worthington Type III cylinders, the aluminum inner liner provides an added safety feature, by reducing the risk of flex or fracture in the outer composite reinforcement if an impact occurs.


Ford Conquers French Army?

In what might be construed as a blow to Gallic pride, the French Army will soon be patrolling La Belle France, the land of Renaults and Peugeots, in Ford Ranger pickups.

The army is buying 1,000 of the Ford trucks as part of a “crash program” to begin replacing its fleet of off-road vehicles, said Pierre Bayle, a spokesman for the Defense Ministry. The army’s Peugeot P4 jeeps went into service in 1983 and are becoming obsolete, he said.

Two other vehicles were considered, Mr. Bayle said: PSA Peugeot Citroën’s Berlingo, and the Dacia Duster, made by Renault. But Ford got the nod for the first replacement order because of its large payload capacity, he said. The truck can carry five adults and a ton of cargo, more than the French vehicles.

“It’s not a question of America versus France,” Mr. Bayle said, as not one of the three vehicles in question was made in either country. The Ranger is made in South Africa, the Duster in Romania and the Berlingo in Spain.

READ MORE on The New York Times

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