By Jeofrey Bean
The success of people interacting with your technology is a critical part of the customer experience for your potential and existing customers. You can inspire people to go into the future with an extraordinary customer and user experience.
Putting the time, money and expertise up front to develop a pleasing IT user experience for people who interact with your technology gives people confidence and motivation to embrace the new. It is like a light, people will go to places in the future they would not see or understand if using the technology was a cumbersome and dark experience.
Tom Parham, is the Principal of Technology Leadership Services. He’s an accomplished Information Technology (IT) leader with experience at Deloitte Consulting, Genoptix and NBC Universal. – “If your newly developed IT based service dovetails with a known and desired need then you’ve got it easy. Produce it, market it, sell it.”
On the other hand, what if you have come up with something faster and better, but something nobody has been asking for or even yet imagined?