FleetManagementWeekly AmeriFleet
March 10, 2015


Editor's Analysis & Top Industry News

Missing Art Spinella

We mourn the loss of Art Spinella, journalist, auto industry analyst and detective novelist. He passed away February 20th of congestive heart failure at the age of 68. Surviving him are his wife Stephanie, five children, six grandchildren, and so many, many friends. Oregon ocean-side town Bandon was his home.

Art and Stephanie founded CNW Research in the 80s. Art had a unique take on the automotive industry and was widely consulted, read and quoted by its leaders. CNW’s Retail Automotive Summary has been featured many times in Fleet Management Weekly and in our sister publications. (Here is what Used Car Market Report editor Jon LeSage had to say about Spinella’s legacy.)

Mike Sheldrick, a former journalist-colleague of Art’s, and I spent an idyllic afternoon and evening at their place in Bandon several summers ago. What a warm, delightful and unforgettable man I met that day. Our condolences to his family; he will be greatly missed.

Janice Sutton
Executive Editor

INDEX: Find All of the Fleet News and Information You Need on Newly Redesigned FleetManagementWeekly.com

Browse these categories:

Association News — Find out what’s going on at associations of importance to the fleet community.
Fleet Trends & Issues – Check out articles about current fleet issues and trends
Fleet Safety – Read news about various aspects of fleet safety, including interviews of fleet safety leaders
Fleet Videos – Watch video clips of fleet newsmakers
Interviews – Read Fleet Management Weekly’s interviews with industry leaders.
Telematics — Learn about the latest in fleet telematics news

Read monthly columns: Fleet Marketing, Fleet Asset Management, The Mobile Employee, On Accident Management, The Fleet Customer Experience, Think Global Plan Local, and Fleet Safety.


VIDEO: Logical Approaches to Sustainability

Achieving your fleet’s sustainability goals requires diligence and thoughtfulness. But you can come up with some interesting and wildly successful combinations, just like this fleet in Eugene, Oregon, did.

VIDEO: Combining IFA with I&E
  NAFA’s International Fleet Academy Just Gets Better

Past attendees of NAFA’s International Fleet Academy have come to expect a lot — and the reality is that IFA just gets better. This year, IFA will be co-located with NAFA I&E in Orlando — providing more education and networking opportunities than ever.

Click here to watch video
VIDEO: Smart Ways to Safety
  The Evolution of Safety

Dri­ver train­ing from ADTS evolved out of dri­ver train­ing for police offi­cers in the Philadel­phia area, and has grown to over 300 loca­tions per year that are taught by 100 dif­fer­ent uniquely qual­i­fied instructors.

Click here to read more

The Fleet Spot

NETS Guide NETS Offers Free Global Road Safety Guide

The NETS’ Comprehensive Guide to ROAD SAFETY™ is now available, free of charge, in 21 languages at www.trafficsafety.org.

The Guide was initially launched in English last year as part of the Network of Employers for Traffic Safety’s (NETS) mission to assist employers in advancing global road safety. The document is designed to aid employers with fleets of any size at various stages of road safety program development, including those who are preparing to initiate a program, in the early stages of policy and program development or managing more mature road safety management systems and interventions.


azuga-plug GPS Fleet Tracking for 70 Cents Per Vehicle Per Day?

One of the San Francisco Bay Area’s fastest growing landscape companies, Earthtech Landscape, provides professional grounds management services. With field offices serving 7 counties, it’s locally owned and managed and offers a range of landscape services, including commercial landscape maintenance, landscape construction, irrigation & water management, and complete tree care, pruning, and removal.

Earthtech was ready for the benefits of GPS fleet tracking – like knowing precisely where every rolling asset is located at every moment, and monitoring driver behaviors like speeding and hard braking, to the end of improving safety and saving on fuel costs. The solution they found cost only 70 cents per day, per vehicle: Azuga G2TM tracking units under-the-dashboard of its vehicles, installed in just minutes.


Michael Kotula CEI Names Michael Kotula Southeast Regional Sales Manager

The CEI Group, Inc. (CEI), a fleet driver management service provider, announced the appointment of Michael Kotula as Southeast regional sales manager.

“Michael’s combined experience, with risk management as well as with claims in managed repair programs, provides valuable perspective on the accident, safety and risk management needs of our fleet clients,” said Wayne Smolda, CEI’s president and chief executive officer. “His insights will help them mitigate risk and reduce financial exposure.” READ MORE

Sean OMalley CEI Names Sean P. O’Malley Midwest Sales Manager

The CEI Group, Inc. (CEI), a provider of automotive fleet accident, safety and risk management services, announced the appointment of Sean O’Malley as Midwest regional sales manager.

Mr. O’Malley comes to CEI after nine years at ARI, an automotive fleet leasing and management services company, where he was a district sales manager. ARI is also a distributor of CEI’s fleet services.


On Accident Management

By Greg Neuman, Senior Manager of Quality Control, CEI

Fleets can save money on collision repairs by using alternatives to parts made by the vehicle’s manufacturer, or “OEM” (Original Equipment Maker). On average, the alternatives can be 10% to 30% cheaper than OEM parts.

While parts are just one component of a collision repair, the savings can add up to hundreds of dollars when more than one alternative part is used in a single repair , and substantial dollar amounts for fleets in the course of a year.

But for a variety of reasons, fleets need to exercise caution when using these kinds of parts.


Moves and Promotions

Mindy Holman named Chairman at Holman, Carl Ortell CEO — Chris Conroy named President at ARI

Holman Automotive Group, Inc. announced that it has named Melinda “Mindy” K. Holman Chairman of the Board, with Carl A. Ortell to assume the role of CEO and Brian R. Bates to assume the role of COO and CFO of Holman Automotive. The organization’s long-time Chairman, Joseph Holman, will assume the role of Chairman Emeritus, serving as a mentor and offering counsel to the Holman board and executive team, while Chris Conroy will take on the role of Executive Vice President, Holman and President of ARI, and Bill Cariss will serve as Executive Vice President, Holman and President of Retail Operations.


The Mobile Employee

By Matthew Betz, Vice President Business Development, Fleet at Motus, LLC

“Judge a man by his questions rather than his answers” – Voltaire

People who know me know that I ask a lot of questions. Don’t get me wrong, I also tend to offer my opinion pretty readily, and like to think that I’m ready with a good answer when somebody has a problem. But as a rule, I question things. I like to learn as much as I can about a situation, then develop what I think might be the best solution.

So, that brings me to my first question: How does it make you feel when others in your organization make decisions that impact your job without asking for your input?


Fleet Trends & Issues

ARI Named Among Fortune’s 100 Best Companies to Work For® for a Third Consecutive Year

The company’s emphasis on professional development as well as its collaborative culture and atmosphere of teamwork were recognized.

ARI® was named to Fortune’s 2015 100 Best Companies to Work For® list for the third year in a row, coming in at Number 36. ARI continues to be the only fleet management company, the highest among the companies located in New Jersey and only one of two companies headquartered in the Philadelphia region named to this annual list that recognizes companies that have exceptional workplace cultures.


Fleet Alliance Rated Top for Customer Service

Pictured: Fleet Alliance MD, Martin Brown (left) with Rick Yarrow, MD of Experteye

Fleet decision-makers have rated Fleet Alliance the UK’s top vehicle leasing and fleet management company for service to customers in 2015 in the annual Experteye customer satisfaction survey.

The fleet funding and management specialist topped the category which recognizes service to fleet operators with up to 250 vehicles.


Wheels Recall Communication Program Earns American Business Award

Wheels, Inc. has won an American Business Award for Sales & Customer Service. The company’s Recall Communications program took home a Bronze “Stevie” award in one of the Innovation in Customer Service categories.

“More than 40 million vehicles were recalled in the U.S in 2014, affecting millions of fleet and non-fleet motorists alike,” said Gail Wheeler, Wheels’ assistant vice president of marketing.  “We tasked ourselves with developing an automated system that proactively identifies the vehicles in our clients’ fleets that may be impacted by each recall, and provides the communication processes necessary to ensure driver awareness and action.”


Donlen Scores ‘World Class’ in Customer Satisfaction

Donlen released their 2014 customer satisfaction scores showing a one percent increase from the previous year.

Customer satisfaction levels increased, and overall, 97% of their customers were satisfied to extremely satisfied with Donlen. In addition, Donlen achieved a Net Promoter Score (NPS) of 63, more than four times the national average.


Making Cars Safer

Automakers say autonomous driving features that have the potential to make cars safer also make them cleaner—and they want the government to give them credit for it.

As safety features like automatic braking and adaptive cruise control become more widely available, traffic accidents are expected to fall. Fewer accidents will lead to less congestion and better traffic flow—factors that, when combined with speed management, could cut vehicle emissions by as much as 30%, say University of California at Riverside researchers.


Fleet Marketing

By Ed Pierce, ITA Fleet Communications

Feedback is an important tool for marketers. However, like in music, it can be misused and abused unless controlled.

Marketers all know that the marketing process demands a closed loop: market research helps a company determine user needs and pain, corporate and promotional messaging promotes benefits and value inherent in its brand and product attributes, and market research confirms the effectiveness of the communication.

Problems usually arise in that last step when the company decides to take shortcuts or to muddy the waters by mixing in multiple objectives. Consider these examples:


Less Risk, Lower Profits?

Automakers aren’t the only ones concerned about self-driving cars. Insurance companies have taken notice, too — and they’re warning investors that autonomous vehicles could put some big, ugly dents in their bottom lines.

That’s because self-driving vehicles will cause fewer accidents than those with human drivers. Fewer accidents means less risk, and in the world of insurance, less risk means lower rates. That, in turn, means slimmer profit margins for insurance companies.


Fleet Management Resources 
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
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GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
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NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Verizon Networkfleet
Verizon Networkfleet offers GPS fleet management solutions to help small to medium-sized businesses, enterprises, and government agencies better manage vehicles and assets. For a demo visit www.networkfleet.com/demo.