Insights into fleet accident management from The CEI Group, Inc.
Supplements are additions to original estimates that can knock you for a loop. Ideally, you want your first estimates to be reliable before you authorize repairs. But how can you accomplish that? There’ s a cure that sharp accident management service providers take advantage of, but before revealing it, let’s define terms.
Supplements occur when there is damage inside the vehicle that wasn’t seen or anticipated when an estimate is written. They are revisions to initial estimates, and require additional customer approval for repairs to proceed. According to industry experts, supplements are issued for some 30% of all collision repair jobs nationwide, and the average dollar amount is around 25% over and above the original estimate. If that’s your fleet’s record, take heart: you can cut the number of supplements you receive by half or more.