May 27, 2014
Editor's Analysis & Top Industry News

Sutton_Janice How to Connect With and Influence Fleet Decision Makers

With a career span­ning 21 years in fleet indus­try mar­ket­ing, Ed Pierce knows a thing or two about cap­tur­ing the atten­tion of fleet pro­fes­sion­als. We are delighted to announce that in next week’s issue Ed will debut a Fleet Man­age­ment Weekly-exclusive monthly col­umn about mar­ket­ing, expressly writ­ten for prod­uct and ser­vice providers who want to con­nect with and influ­ence fleet deci­sion mak­ers. Ed says, “As fast as tech­nol­ogy is chang­ing the fleet prod­ucts and ser­vices you are pro­mot­ing, it is chang­ing the media that you use to pro­mote them.”

Don’t miss Ed’s inau­gural col­umn in the June 2nd issue of Fleet Man­age­ment Weekly!

Drive Safety,


Orlando ‘Going Global’ at NAFA’s 4th Annual International Fleet Academy

Merg­ers and acqui­si­tions, along with “going global”, are com­mon busi­ness and finan­cial prac­tices in today’s econ­omy, leav­ing many orga­ni­za­tions’ employ­ees to be expected to quickly pick up new skills and respon­si­bil­i­ties in a com­plex envi­ron­ment of vary­ing cul­tures and processes. NAFA’s fourth Annual Inter­na­tional Fleet Acad­emy (IFA) offers cost-saving strate­gies and valu­able lessons to help the fleet pro­fes­sional who man­ages their fleet of vehi­cles across nations and cul­tures. The con­fer­ence will be held July 14 – 16 in Orlando, Florida.

“As indus­tries con­tinue to grow beyond their bor­ders, and merge with other com­pa­nies around the globe, fleet pro­fes­sion­als can quickly find they need spe­cial­ized train­ing,” said NAFA’s Chief Exec­u­tive Offi­cer, Phillip E. Russo, CAE.

Russo added, “Whether you are build­ing the infra­struc­ture for a global fleet, are mov­ing from a tra­di­tional fleet back­ground to a global dynamic, or are an expe­ri­enced pro­fes­sional with a com­plex fleet that spans across numer­ous nations and cul­tures, NAFA’s Inter­na­tional Fleet Acad­emy will ben­e­fit you!”



VIDEO: AmeriFleet Building Customer Experience Initiative

Fleet com­pa­nies — and other com­pa­nies — are reach­ing a point where the biggest, most impor­tant dif­fer­en­tia­tor they can offer is all around cus­tomer expe­ri­ence. Exe­cu­tion capa­bil­ity is sim­ply expected today, so com­pa­nies like Amer­i­Fleet are focused on pro­vid­ing high-quality, world-class expe­ri­ences for their cus­tomers again and again.

VIDEO: Subaru Keeps Moving Forward
  What’s New at Subaru? A Lot.

There’s a whole lot going on at Sub­aru that’s new and appeal­ing for fleet man­agers — includ­ing a big­ger fleet sales team, bet­ter fuel econ­omy for the Legacy, a new 2015 Forester that’s avail­able for order­ing now, and avail­abil­ity on far more mod­els of the Eye­Sight dri­ver assis­tance pro­gram that was given a ‘Supe­rior’ rat­ing by the IIHS.

Click here to watch video
VIDEO: Smart and Safe
  Doing All That You Can Do to Ensure Safe Drivers

What’s your com­pany doing rel­a­tive to ensure that the dri­vers you have behind the wheel really should be there? From both a legal and a risk man­age­ment per­spec­tive, you owe it to your­self to make sure you’re doing all you can.

Click here to read more

The Fleet Spot

Gary Anderson PHH Arval Names Gary Anderson SVP, Chief Business Development Officer NA

PHH Arval has announced Gary Ander­son as senior vice pres­i­dent and chief busi­ness devel­op­ment offi­cer for North America.

“Plac­ing the inter­ests of cus­tomers first is one of our core val­ues,” said Jim Hal­l­i­day, pres­i­dent of PHH Arval. “Gary will con­tinue to ensure a high level of cus­tomer engage­ment, while sup­port­ing our com­mit­ment to dri­ving new sales, pro­vid­ing enhanced tech­nol­ogy tools, deliv­er­ing proac­tive truck con­sul­ta­tion, increas­ing adop­tion of telem­at­ics, and advanc­ing asset man­age­ment capa­bil­i­ties for mate­r­ial han­dling equipment.”

Ander­son joined PHH in 1986 and has held a wide vari­ety of finan­cial, sales sup­port and direct sales-related positions.

Michele Cunningham Michele Cunningham Promoted to SVP Strategic Development at PHH Arval

Michele Cun­ning­ham has been named senior vice pres­i­dent of Strate­gic Devel­op­ment at PHH Arval. Cunningham’s orga­ni­za­tion ensures align­ment across the entire busi­ness and leads the PHH Arval ‘go to mar­ket’ strat­egy. She has respon­si­bil­ity for Mar­ket­ing and Com­mu­ni­ca­tions, Sales Oper­a­tion and Admin­is­tra­tion, and man­age­ment of the PHH Arval Global Alliance.

Cun­ning­ham joined PHH Arval in 2011. She has over 20 years of business-to-business mar­ket­ing and strate­gic plan­ning expe­ri­ence in such com­pa­nies as Ran­dom House, AT&T Cap­i­tal Corp., and Williams Scotsman.

Robert Sandler Bob Sandler Appointed SVP Customer Experience & Enterprise Consulting at PHH Arval

Bob San­dler has been appointed senior vice pres­i­dent of Cus­tomer Expe­ri­ence and Enter­prise Con­sult­ing at PHH Arval. Under Sandler’s direc­tion, the align­ment of Cus­tomer Expe­ri­ence and Strate­gic Con­sult­ing will lever­age the PHH Arval con­sult­ing func­tion to posi­tion future releases of tech­nol­ogy tools to meet the evolv­ing needs of our customers.

Prior to this pro­mo­tion, he was Vice Pres­i­dent of Enter­prise Con­sult­ing & Ana­lyt­ics. He joined PHH in 1990 as a senior finan­cial ana­lyst, and was later pro­moted to Vice Pres­i­dent of Busi­ness Plan­ning and Analysis.

Fleet Leasing & Management  

Reuters reported last week that Cana­dian equip­ment finance com­pany Ele­ment Finan­cial Corp is in exclu­sive talks to buy PHH Arval for about $1.35 billion.

Ele­ment has not com­mented, but PHH issued a state­ment late last week acknowl­edg­ing that it is “engaged in dis­cus­sions regard­ing a poten­tial sale of PHH Arval,” while adding that there “can be no assur­ance that these dis­cus­sions will result in a defin­i­tive agree­ment or on what terms. PHH had announced in Feb­ru­ary that it was con­sid­er­ing sell­ing or sep­a­rat­ing its fleet leas­ing busi­ness and mort­gage business.


Interview with Bernie Kavanagh, WEX  

Bernie Kavanagh is Vice Pres­i­dent of Cor­po­rate Pay­ment Solu­tions at WEX, Inc. We talked with him last month at NAFA I&E in Min­neapo­lis about trends he is see­ing in this mar­ket­place and, impor­tantly, the solu­tions fleets are look­ing for sup­pli­ers like WEX to provide.

When we asked Bernie to give us some insight into the chief con­cerns of his fleet clients, he sur­prised us a bit. In the past few years the high price or volatil­ity of fuel prices got the most atten­tion, but those costs no longer take cen­ter stage. Now, it’s all about data – the more spe­cific, the better.


Fleet Whitepapers  

Data is the most impor­tant tool in a fleet manager’s tool­box. Know­ing what’s being spent, and how, empow­ers man­agers to make the right pur­chas­ing deci­sions for their fleets with­out leav­ing it up to indi­vid­ual dri­vers. The more spe­cific your data, the bet­ter informed your deci­sions will be. That’s where Level III data cap­ture can help.

Level III data is enhanced trans­ac­tion detail that helps fleet man­agers iden­tify not just the “where” and the “when” behind a pur­chase, but also the “who”, “what”, and “how”. It’s a tool that can help fleets run more smoothly and cost-efficiently by pin­point­ing prob­lem areas before they spin out of con­trol. With­out Level III data, fleet man­agers would need to man­u­ally audit state­ments to dis­cover poten­tial problems.

Read more and down­load the whitepaper

Fleet Trends & Issues

gus-xamplasDonlen Partners with Top Canadian Fleet Firm

Donlen announced their strate­gic align­ment with Jim Pat­ti­son Lease, a lead­ing Cana­dian fleet man­age­ment com­pany with more than 28,000 vehi­cles under lease or man­age­ment and part of the Jim Pat­ti­son Group, one of Canada’s largest pri­vately held companies.

Under the agree­ment, the co-branded Donlen/Jim Pat­ti­son Lease main­te­nance prod­uct will pro­vide Cana­dian cus­tomers with fleet man­age­ment ser­vices from coast-to-coast and offer an estab­lished ven­dor net­work of ser­vice and repair facil­i­ties, as well as knowl­edge­able, bilin­gual main­te­nance tech­ni­cians. In addi­tion, dri­vers will access the exten­sive net­work using a co-branded main­te­nance card.


car thiefLoJack Releases Fifth Annual Vehicle Theft Recovery Report

LoJack Corp. announced that law enforce­ment offi­cials recov­ered more than $121 mil­lion in stolen vehi­cles equipped with the LoJack Stolen Vehi­cle Recov­ery Sys­tem in 2013.

For the fifth year in a row, the Honda Accord was ranked as the most stolen and recov­ered vehi­cle equipped with a LoJack sys­tem. Cal­i­for­nia con­tin­ues to top the list as the state with the most LoJack system-equipped stolen and recov­ered vehicles.

READ MORE to find out the top 10 most stolen and recov­ered vehicles

road rage2014 Road Rage Report Reveals Top Triggers

Even the calmest dri­vers have expe­ri­enced the occa­sional moment of road rage as they suf­fer the fol­lies of another rude or incon­sid­er­ate motorist. But what’s most likely to set us off? Get­ting stuck behind slow pokes who won’t move out of the left lane, tail­gaters and those tex­ting while dri­ving are some of the most rage-inducing behav­iors, accord­ing to a new study by travel site Expedia.

Curi­ously, the 2014 Road Rage Report found that 69% of those sur­veyed have been “flipped off” by another motorist for some per­ceived slight – but only 17% of those who responded to the study said they have ever extended a rude hand ges­ture on their own.

READ MORE about road-rage induc­ing behaviors

gps-tracking-landmarksGPS Tracking Landmarks Now Include Attributes

Land­marks are essen­tial to mak­ing location-based infor­ma­tion sig­nif­i­cant within a GPS track­ing solu­tion. You can cre­ate land­marks around any area on a map that has mean­ing to your fleet – cus­tomer loca­tions, employee homes, your ware­houses, or any other loca­tion fre­quently vis­ited by your dri­vers. GPS Insight has taken this tech­nol­ogy to the next level by adding attrib­utes to this impor­tant soft­ware feature.


General Motors' Recall Crisis  

For­mer auto adviser Harry Wil­son said the government-appointed auto task force was com­pletely unaware of the Gen­eral Motors’ igni­tion switch issue and noted the admin­is­tra­tion was hav­ing trou­ble get­ting infor­ma­tion out of GM when craft­ing the $49.5 bil­lion fed­eral bailout.

Wil­son said the issue “sadly is emblem­atic of the cul­tural prob­lems” of GM. “They would do any­thing to save a penny, includ­ing some really bad deci­sions, both eco­nom­i­cally and morally. That was a part of the cul­ture that was dri­ven by a com­pany that was liv­ing on the brink of dis­as­ter for many years prior to 2009.”


Technology & Sustainability  

The auto­mo­bile indus­try is unsus­tain­able in its cur­rent form, accord­ing to the lat­est ver­sion of Gen­eral Motors’ cor­po­rate envi­ron­men­tal and sus­tain­abil­ity report.

GM — and its com­peti­tors — will need to make sig­nif­i­cant changes in the com­ing years to just about every aspect of the busi­ness, from the tech­nol­ogy used to power vehi­cles to the high-tech gear that will keep motors con­nected. But even the basic man­u­fac­tur­ing process will have to be trans­formed, the report stressed, with envi­ron­men­tal issues at the forefront.


Driving the Global Fleet  

The Aus­tralian Finan­cial Review invited some lead­ing fleet man­age­ment orga­ni­za­tions and the Aus­tralasian Fleet Man­age­ment Asso­ci­a­tion (AfMA) to answer ques­tions on key issues fac­ing fleet man­agers in 2014 and into the future.

What do you see as the top three emerg­ing trends that will have an impact on fleet man­agers in the 2014/15 finan­cial year?

Spiro Har­alam­bopou­los, man­ag­ing direc­tor at Lease­Plan Aus­tralia, sug­gests tech­nol­ogy will drive emerg­ing trends and iden­ti­fies inte­grated telem­at­ics, mobile tech­nol­ogy and car shar­ing. He believes each of these areas will allow fleet man­agers to increase the pro­duc­tiv­ity of their fleets through effi­cient use and enable a reduc­tion in run­ning costs.

Ed Stanistreet, gen­eral man­ager at Toy­ota Fleet Man­age­ment, also nom­i­nates tech­nol­ogy such as con­nect mobil­ity and mobile apps.


Fleet Management Resources 
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
Customizing global fleet management to achieve your goals.
Driven fleet professionals. Driving results.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
GPS Insight
GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.