By Mike Cieri, MSIR, Vice President of Mardac Consultants
Communicating with an angry person is one of the most difficult business challenges a manager can face.
Whether the angry person is a fellow employee, a client, or an outside third party, being on the receiving end of heightened emotions is stressful.
When face-to-face with a hostile person, the natural human response is to respond in kind—to match the level of agitation. In most professional situations, however, this is not an effective strategy. If you match hostility with hostility, the cycle will only perpetuate itself. The key to breaking this cycle is to establish mutual understanding. By finding a common understanding, you can unlock the conflict and begin to build communication step by step.
Technology and innovation are speeding up, and the next generation doesn’t value personal transportation as much as previous generations. How will these factors impact fleet management?
On February 9, NAFA Regular Member Sara Burnam, CAFM®, was promoted to Director of the Fleet Management Division for Palm Beach County, Florida. Burnam replaced Douglas Weichman, CAFM®, who has accepted the position of Fleet Management Director for the City of Gainesville, Florida.
Burnam has been Assistant Director of Fleet Management since September 2015. Previously she was with the Ohio State Highway Patrol from 2008 to 2014. "I feel very fortunate to be given this opportunity," Burnam said. "(Douglas) created a wonderful fleet program for Palm Beach County. I am excited about the opportunities this position affords and look forward to continuing to grow our program."
Parking lot accidents account for over 20% of auto crash claims, and over one-fourth of all accidents involve backing. Watch these safety tips from Driving Dynamics, and learn how to minimize your risk.
strong>This webinar will examine each of the available alternative fuels, from propane to CNG, including the pros and cons of each, and what fleets they tend to best fit and why.
NAFA's March webinar "Which Alternative Fuels Are Optimal for Your Fleet?" is presented by Albert Venezio, Chairman, Icom North America.
This week we feature our first column from Element Fleet's Eliot Bensel, who adeptly outlines many of the safety technologies that are currently available.
We've also got a nice piece from Shell on how to improve the fuel management practices of fleet managers and drivers, with the aim of cutting costs.
At The Work Truck Show Next Week
Next Tuesday through Friday (3/14 - 3/17) I will be at The Work Truck Show in Indianapolis, and look forward to a flurry of meetings and on-camera interviews. If you're going to be there and would like to meet up (and/or filmed), please email me at email@example.com.
NAFA’s International Fleet Academy(IFA) is more than a one-day experience! It’s the kickoff to year-round engagement that will build a global community of peers working together to achieve global fleet best practices.
Invest in your organization’s global future by combining IFA with I&E’s global track of sessions, offering the ultimate 5-day global fleet experience.
Every time a person drives and engages in a cell phone conversation, the driver and everyone else sharing the road with this person are at risk
By Art Liggio, President, Driving Dynamics
Studies from major universities have concluded that when you speak on a cell phone—and this includes hands-free use, a phenomenon known as “inattention blindness” occurs. Simply stated, this is a person’s inability to perceive things which are in plain sight because the brain has prioritized and assigned its processing capacity elsewhere.