What does unexpected service mean in your industry?
By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.
I was recently traveling on a pretty typical flight but had an atypical experience. As we settled into our seats and turned off our cell phones, the captain greeted us. Only it wasn’t over the loud speaker, it was in person.
“Welcome to American, I’m Captain Chris. Anyone been to Colorado before? Anyone been on one of my flights before? Anyone ski? I just took up skiing a few weeks ago and believe me, you will appreciate falling into all the fresh fallen snow.” And while this exchange only lasted a few minutes, he engaged all the passengers while providing some insight into himself, his personality and interests. In just a few short minutes, we got to know Captain Chris much better.
But he didn’t stop there.
Mexico’s top trade negotiator doubled down on threats to break off talks to rework Nafta, saying his country will walk away if the U.S. insists on slapping duties or quotas on any products from south of the border.
“The moment that they say, ‘We’re going to put a 20 percent tariff on cars,’ I get up from the table,” Mexican Economy Minister Ildefonso Guajardo said in an interview. “Bye-bye.”
In the latest Kontos Kommentary, Tom Kontos, Chief Economist at KAR Auction Services, provides his insight and updates regarding used vehicle market conditions. To read the entire Kontos Kommentary for January 2017, visit https://www.adesa.com/kontos-kommentary.
As fleet managers continue to do more with less, having trusted partners is more important than ever. The quarterly business reviews that Shell does for fleet managers is just one great example.
Charles Henderson sold his car several years ago, but he still knows exactly where it is, and can control it from his phone.
The IBM researcher leading X-Force Red, the firm's security testing group, wasn't researching car security when he discovered a major privacy issue. He simply sold his car.
"The car is really smart, but it's not smart enough to know who its owner is, so it's not smart enough to know it's been resold," Henderson told CNNTech. "There's nothing on the dashboard that tells you 'the following people have access to the car.'"
We are always eager to read ARI’s annual Industry Outlook publication. The 2017 edition has just been released and it focuses on the vehicle life cycle process and the most significant trends that will impact fleets. Advanced technology plays an integral role.
Tony Candeloro, ARI’s vice president of product development and client information services, says, “It’s no longer about the Big Data analytics provides, but instead focuses on how to pinpoint data to manage the specific outlier vehicles driving the highest cost to fleet.”
Have you registered for NAFA Institute & Expo yet? The International Fleet Academy leads off on April 24th and the general sessions on April 25th. There is so much to love about this conference of fleet professionals!
Editor in Chief
Donlen today announced that they have been selected to The 2017 Global Outsourcing 100® list in the Leader Category for the 11th time by the IAOP.
Judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“It is an honor to be part of this exclusive list of the world’s most successful outsourcing providers for the 11th time,” said Jeff Lucas, senior vice president, customer experience and contact center operations.
Tailgating will take on new meaning on U.S. highways this year.
Peloton, a start-up that partially automates tractor-trailers, is partnering with truck fleet management company Omnitracs to deliver its technology to U.S. roads this year. The companies are working on what's called "platooning," in which several trucks drive in close proximity to each other in a bid to leverage aerodynamics and save fuel.
The lead truck sets the pace and the other vehicles are programmed to match its speed. As the first tractor-trailer brakes and accelerates, the others follow suit. Drivers are still present in all of the trucks, but those in the back of the pack have to worry only about steering.