By Jeofrey Bean
Tap the insights and experience of successful customer experience professionals to improve your fleet services.
A board of directors advises the company about its overall business strategy. A customer experience advisory board is similar, but is specific to the topic of customer experience. If your company is serious about improving its customer experience, a key step is to create an advisory board dedicated to that end.
The job of a customer experience advisory board is to identify where the existing customer experience can be improved and to recommend when a new customer experience should be created.
Keynote speeches can be memorable, or, sometimes, their substance can evaporate by the time you reach the door.
Doug Keeley’s inspirational keynote at the recent NAFA I&E was a perfect example of the former – we left the room wanting to hear much more. So, in this week’s issue, we feature our interview with him: “Q&A: Storyteller Doug Keeley on How to Be a Great Leader.”
Automotive futurist Lukas Neckermann’s keynote speech at NAFA IFA, preceding I&E, was similarly enthusiastically received. We published an interview with Neckermann several weeks ago and are now reading his newly-published book: Smart Cities, Smart Mobility – aptly subtitled Transforming the Way we Live and Work.
Enjoy the issue and check our website FleetManagementWeekly.com for daily updates on the latest news surrounding the fleet industry.
Editor in Chief
For as long as there have been cars, there have been travelers using them to get away.
The experience has been evolving for more than a hundred years, but at its heart, road travel is about wanderlust and connecting with family and friends.
As the brand that brought the Model T to the masses, Ford has an outsized place in American road trip history. Ford Motor Company even employs a futurist (or, in corporate language, a "Manager, Global Consumer Trends and Futuring,") to study where road travel has been and take a proactive look at where it will go.
NAFA offers a variety of global initiatives that are geared towards fleet managers based in North America.
By using data-driven AI techniques, Predii is able to improve repair and maintenance outcomes, all while decreasing vehicle downtime.
Effective today, Merchants Fleet Management will focus its operations into 5 major functional groups; Client Services, Products & Services, Fleet Operations, License & Title, and Credit.
Jack Firriolo, COO, commented “Merchants has experienced significant growth and we also have a senior member of our team retiring. To serve our clients with the operational excellence they have grown to expect from us we needed to realign our teams”.
This week, we feature an interview with the dynamic Jeff Schlesinger, president of LeasePlan USA. Jeff says, “We are a 54-year-old company that is looking to the future. We have a new logo; we have a new slogan – 'What’s Next?' that says it all."
On Fleet Driver Management presents the second part of a three-part series on negligent entrustment. This installment guides us on how to build a strong, enforceable safety policy. There is no question that it is critical that fleets have a robust policy in place.
Enjoy the issue and check our website FleetManagementWeekly.com for daily updates on the latest news affecting the fleet industry.
Editor in Chief
ARI, was recently named among the “Best Workplaces in Canada – Large and Multinational” list for 2017. Coming in at number 32, this is the first time the company has been named to the Canadian listing.
“We are incredibly proud to be recognized as one of the Best Workplaces in Canada,” said Rick Tousaw, senior vice president and general manager of ARI Canada. “At ARI, we seek to foster a culture that is supportive, collaborative and based around a sense of family. We invest in the development of our employees and their well-being because at the end of the day, our success as a business is the direct result of their hard work and dedication.”
ARI was recognized for fostering open, transparent, two-way communication between the employees and leadership, as well as its intensive on-boarding program and its internship program, designed to thoroughly prepare participants to take on full-time employment at ARI after graduation.