What benefits do you provide your customers, so they’ll open their wallets and spend more?
By Wendy Eichenbaum
There are many ways that you could improve your customer experience (CX). For the product, you could redesign a current feature or add a new feature. For support, you could expand your phone hours, or shorten the response time to email. For marketing, you could refresh your website, or open a new social media channel. But you only have a certain amount to spend on the improvements, so what do you address?
You have to find out what your customers value. If you add a new feature, will they flock to the product? Or is the feature irrelevant when it comes to their purchasing decision?
By Mike Cieri
You’ve found that candidate who has the qualifications and experience and they start work next week.
How you welcome and train that individual can have a profound effect on whether they stay and how productive they are.
Onboarding is the perfect opportunity to make a positive, lasting impression on a new hire but you must deliver. Taking the time up front to develop and implement the six key elements into your onboarding process will deliver to the bottom line with increase retention, and productivity.
LeasePlan USA has brought Mike Camnetar onto its Business Development team as regional vice president.
In his new role, he will be responsible for partnering with national and multinational companies seeking a results-driven fleet management solution in the upper Midwest region.
“Mike’s extensive experience and vast knowledge of the industry makes him a great addition to this team,” said Ricardo Fonzaghi, chief commercial officer.
For people who manage hundreds of employees and dozens of projects, having a foolproof way to plan the day is crucial to performance.
If you want a job interview with Li Fan, head of engineering at Pinterest, you’ll need to wait until Friday.
Fan categorizes the types of meetings she takes by days of the week. Mondays are for large group meetings and Tuesdays are for speaking with people one-on-one. Wednesdays and Thursdays are for ad hoc requests or various monthly meetings.
Distracted Driving
According to the National Highway Traffic Safety Administration (NHTSA), 3,477 people died in 2015 in crashes involving distracted drivers, and 14% of these crashes were reported to have involved cell phone use as a distraction.
NETS is pleased to share its second Drive Safely Work Week™ (DSWW) road safety campaign of 2017 focused on the topic of Distracted Driving.
The materials will once again emphasize short, direct, actionable messages, highlighting specific behaviors employees can change that will reduce their risk of a vehicle crash.
Materials are not dated, so employers have the option to schedule a Drive Safely Work Week™ campaign during a time frame that works best for them.