“Companies that innovate the better customer experience and successfully deliver it ultimately set the bar for all companies,” says Gina Pingitore, J.D. Power’s Chief Research Officer, in Jeofrey Bean’s book, The Customer Experience Revolution – How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever.
Whether your objectives are to determine, develop and deliver a completely new experience for customers and redefine the market, or improve the experiences people are having with your company now, you need to learn and compete with the best.
Click here to read the second of the exciting ‘Customer Experience Revolution’ series.