Background
Mobile companies # 2 in complaints last year to Better Business Bureaus, dropping from first place in 2002; only auto dealers worse
AT&T Wireless, which has led industry in complaints, according to Federal Communications Commission statistics made public by Consumers Union, was bought by Cingular for $41 billion in Feb
Cingular in process of merging the 2 companies
Univ of Michigan’s customer satisfaction is quarterly index that this past week included wireless for 1st time